入职经理
Onboarding Manager
Anrok是领先的税务自动化平台，使企业能够在全球范围内扩展业务，而无需面对合规性复杂性。
随着数字经济在过去十年增长了六倍，软件企业从不再担心销售税，到现在需要监控风险、计算税率并跨50多个美国司法管辖区和许多国家提交税务申报。这给本应能在全球与客户交易的公司造成了关键瓶颈。
Anrok通过连接计费和支付系统，端到端自动化税务监控、计算和申报，消除了这种复杂性。我们的统一平台处理不断变化的市政、州和联邦层面的税务法规，让企业专注于增长，而不是合规。
我们的客户包括：
- 福布斯Top 50人工智能公司的40%
- 福布斯Top 100云公司的20%
- 如Notion、Anthropic和Cursor等顶级公司
我们正在为大小公司实现合规的数字商务，获得来自Spark Capital、Sequoia、Index和Khosla Ventures等领先投资机构超过1亿美元的支持。
我们正在寻找一位以客户为中心的专业人士，能够结合出色的组织能力与结果导向的方法，无缝引导客户完成实施。我们希望找到一位善于解决问题的人，能主动发现可能影响客户的挑战，并在与高管互动时表现出自信，同时提供卓越的入职体验，为客户的成功奠定基础。
在此职位中，您将：
- 管理客户入职业务，协调Anrok的税务和解决方案工程团队，解决税务和技术问题及疑问，根据每个客户的业务需求配置平台设置，确保每个账户正确设置。
- 执行客户教育和培训，成为产品专家，指导客户使用Anrok平台的功能，通过熟练利用平台的全部潜力，确保客户成功。
- 开发并维护有条理的项目跟踪系统和操作流程，支持高效的客户入职，利用并创建标准化的工作流程和文档，确保一致的服务交付。
- 跟踪和监控客户在入职过程中的进展，利用数据洞察早期识别潜在问题，以及
查看英文原文
Anrok is the leading tax automation platform enabling businesses to expand globally without compliance complexity.
As the digital economy has grown 6x over the last decade, software businesses have gone from not worrying about sales tax to needing to monitor exposure, calculate rates, and file returns across 50+ US jurisdictions and many countries worldwide. This creates a critical bottleneck for companies that should be able to transact with customers everywhere.
Anrok eliminates this complexity by connecting with billing and payment systems to automate tax monitoring, calculations, and filing end-to-end. Our unified platform handles the ever-changing maze of tax laws at municipal, state, and federal levels—so companies can focus on growth, not compliance.
Our customers include:
- 40% of Forbes Top 50 AI companies
- 20% of Forbes Top 100 Cloud companies
- Top companies like Notion, Anthropic, and Cursor
We're making compliant digital commerce a reality for companies big and small, backed by over $100M from leading investors including Spark Capital, Sequoia, Index, and Khosla Ventures.
We’re looking for a customer-obsessed professional who combines exceptional organizational skills with a results-focused approach to seamlessly guide clients through implementation. We're seeking a natural problem solver who proactively identifies challenges before they impact customers, and demonstrates confidence when interacting with C-suite executives while delivering exceptional onboarding experiences that set our clients up for success.
In this role, you will
- Manage an onboarding book of business of accounts through their onboarding journey, coordinating with Anrok's Tax and Solutions Engineering teams to resolve tax and technical issues and questions, and configure platform settings for each customer's business needs, ensuring each account is set up correctly.
- Execute customer education and training, becoming a product expert who can guide customers through Anrok's platform features, ensuring customers are set up for success by skillfully leveraging the platform to its full potential.
- Develop and maintain organized project tracking systems and operational processes that support efficient customer onboarding, leveraging and creating standardized workflows and documentation to ensure consistent service delivery.
- Track and monitor customer progress throughout onboarding, using data insights to identify potential issues early and ensure customers are successfully adopting platform features.
- Regularly update internal teams on client asks and issues
- Keep consistent and precise records in Anrok’s CRM, regularly updating onboarding status, blockers, account persona details, and key account information.
- Coordinate smooth handoffs to account management teams by maintaining detailed customer records and comprehensive transition documentation.
- Continuously improve onboarding processes by analyzing customer feedback, completion timelines, and success metrics, and implementing operational enhancements that increase efficiency and customer satisfaction.
- Ensure optimal platform utilization by driving customer compliance before transitioning to support and account management teams.
What excites us
- You have 2+ years of experience in customer success, account management, or project coordination roles, ideally at a tech company working with SMB to mid-market customers
- You’re curious and motivated to learn new tools — you've experimented with AI in your work or on your own, you're excited about what's possible, and you've built something with it (an application, a workflow, a creative solution to a real problem) that you can walk us through.
- You have excellent organizational and project management skills with the ability to juggle multiple customer accounts and complex onboarding timelines simultaneously
- You thrive in process creation and systematization, with a bias for action and the ability to implement solutions quickly and effectively
- You have strong relationship-building skills and can develop rapport with customers across various business sizes and industries
- Exceptional written and verbal communication skills, with meticulous attention to detail and organizational systems
- You are proactive in identifying issues and taking initiative to resolve customer challenges and improve internal processes
What we offer
- The equity upside of an early-stage startup with the product-market fit of a later-stage company.
- Daily lunch and snacks for those working out of our office hubs.
- Medical, dental, and vision insurance covered 100%.
- One Medical membership covered, flexible sick benefits, and more.
- Annual learning and development stipend for books, online courses, and conferences, as well as a curious team to share your learnings with.
- Annual team offsites and in-person opportunities around our growing Anrok hubs.
- Home office setup stipend to ensure you have the equipment you need to thrive at work.
At Anrok, we embrace a dynamic and flexible hybrid work environment based out of our growing office hubs - San Francisco, New York City, and Salt Lake City, where we collaborate in-person 3 days per week.
Please be aware, job-seekers may be at risk of targeting by malicious actors looking for personal data. Anrok recruiters will only reach out via LinkedIn or email with an anrok.com http://anrok.com domain. Any outreach claiming to be from Anrok via other sources should be ignored.