医疗产品准备专家 AEMP（男/女/其他）
Spezialist Medizinprodukteaufbereitung AEMP (m/w/d)
我们从一个简单的想法开始：如果手术可以更微创，恢复更不痛苦会怎样？近30年后，这个问题仍然推动着我们在Intuitive所做的每一件事。作为机器人辅助手术和微创护理领域的全球领导者，我们的技术——如da Vinci手术系统和Ion——已经改变了全球数百万患者接受治疗的方式。
我们是一支由工程师、临床医生和创新者组成的团队，共同致力于让手术更智能、更安全、更人性化。每天，我们的工作帮助医疗团队以更高的精度进行操作，使患者更快康复，从而改善全球的治疗结果。
我们解决的问题需要创造力、严谨性和协作精神。这项工作充满挑战，但意义深远——因为每一次改进都有可能改变一个人的生活。
如果你准备好为比你自己更大的目标做出贡献，并帮助变革医疗保健的未来，你将在这里找到自己的使命。
职位主要职责：
Genesis I&A顾问将为客户提供现场和远程的咨询服务和教育项目，旨在通过标准化、效率提升、人员培训和成本控制，实施和维护Intuitive医疗技术和器械及配件的最佳实践解决方案。Genesis I&A顾问还将与医院关键利益相关者以及Intuitive生态系统合作伙伴（包括管理层）紧密合作，同时与销售、高级故障分析、市场、客户服务和技术支持部门合作，确保客户拥有启动、优化并持续成功开展da Vinci和Ion项目的必要工具。
职位职责：
· 在以下领域建立并保持专业知识：
· Intuitive技术、I&A再处理和故障排除
· Intuitive器械和配件的正确操作、护理和使用
· 有关可重复使用医疗器械再处理的法规、标准和指南的详细知识（如ISO、MDR等）
- 独立管理指定区域，有效管理时间和日程安排
- 与Intuitive针对有战略目标的客户开展Genesis I&A顾问和教育项目
- 提供现场或远程的咨询和教育服务，为客户创造价值。
- 服务示例包括人员培训、项目准备咨询、标准化、效率提升和高回报的修复方案。
- 支持复杂且长期的客户问题
查看英文原文
It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in robotic-assisted surgery and minimally invasive care, our technologies—like the da Vinci surgical system and Ion—have transformed how care is delivered for millions of patients worldwide.
We’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world.
The problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful—because every improvement we make has the potential to change a life.
If you’re ready to contribute to something bigger than yourself and help transform the future of healthcare, you’ll find your purpose here.
Primary Function of Position:
The Genesis I&A Consultant will provide customers with onsite, remote consulting and educational initiatives designed to implement and maintain Intuitive medical technology / instrument and accessories best practice solutions through standardization, efficiency, staff training, and cost containment. The Genesis I&A Consultant will also closely work with hospital key stakeholders as well as the Intuitive Ecosystem partners, including leadership, as well as with Sales, Advanced Failure Analysis, Marketing, Customer Services, and Tech Support to ensure that customers have the necessary tools to launch, optimize and sustain successful da Vinci and Ion programs.
Roles and Responsibilities:
· Develop and maintain expertise in the following: · Intuitive technology, I&A reprocessing, and troubleshooting
· Proper handling, care and use of Intuitive Instruments and Accessories
· Detailed knowledge of regulations, standards, and guidance in the area of reprocessing of reusable medical devices (ISO, MDR etc.)
- Independently manage assigned territory while effectively managing work time and schedule
- Conduct Genesis I&A Consultant and educational initiatives with Intuitive with strategically targeted customers.
- Provide in person and/or remote consulting and educational services to deliver value to the customer. · Examples of services are staff training, consultation on program readiness, standardization, efficiency, and high return remediation.
- Support complex, extended customer engagements and collaborate with customers, as well as Intuitive commercial, service, and support teams to formulate multi-faceted, customized solution and recommendations based on hospital use patterns, processes, protocols, goals, and other feedback. · Uncover customer needs and opportunities.
- Prioritize potential solutions and gain alignment with hospital key stakeholders to help implement recommendations.
- Track progress and communicate status to customer on a schedule identified within the recommendations.
- Align with sales and failure analysis partners on delivering customized customer assistance, as needed.
- Collaborate with internal and external stakeholders to define, measure, and optimize the quality, effectiveness, and efficiency of Genesis programs.
- Run reports and analyze data when needed to prepare for customer engagements.
- Support customer and internal facing Genesis and Intuitive events and conferences (both in-person and virtual).
- Promote collaboration with Genesis and cross functional teammates to establish and achieve Genesis implementation goals.
- Report customer complaints to appropriate internal parties as they are discovered.
- Ad-hoc tasks or duties assigned by management.
Required Knowledge, Skills, and Experience:
· Experience in the AEMP environment and/or qualification as Technical Sterilization Assistant are required
· 5+ years of documented professional experience in healthcare/hospital management
· Detailed knowledge of regulations, standards, and guidance in reprocessing of reusable medical devices (ISO, MDR etc.)
· Experience or working knowledge of the use and/or reprocessing and regulations of complex medical devices, and excellent mechanical aptitude and problem-solving skills
· Proven ability to work effectively and drive results as part of a team
· Excellent communication and interpersonal skills with ability to present to varying group sizes
· Ability to excel in a high-energy, fast-paced environment
· Willingness to be flexible with work hours
· Master complexity – ability to plan, organize, and oversee highly complex and strategic assignments involving multiple teams and individuals
· Fluent in English and German is required
· Ability to travel overnight up to 70 %
Wir schätzen jede Person in ihrer Individualität – unabhängig von Geschlecht, ethnischer oder sozialer Herkunft, Religion, besonderen Bedürfnissen, Alter oder sexueller Identität. Diskriminierung hat bei uns keinen Platz.
Haftungsausschluss für US-Exportkontrollen: In Übereinstimmung mit den U.S. Export Administration Regulations (15 CFR §743.13(b)) können einige Positionen bei Intuitive Surgical US-Exportkontrollen für potenzielle Mitarbeitende unterliegen, die Staatsangehörige von Ländern sind, die derzeit einen Embargo- oder Sanktionsstatus haben.
Bestimmte Informationen, die Sie im Rahmen der Bewerbung angeben, werden verwendet, um festzustellen, ob Intuitive Surgical (i) in Ihrem Namen eine Exportlizenz von der US-Regierung einholen muss (das Lizenzierungsverfahren der Regierung kann bis zu sechs Monate dauern) oder (ii) einen Technology Control Plan (TCP) implementieren muss (verlängert den Einstellungsprozess in der Regel um 2 Wochen).
Für alle Positionen bei Intuitive, die Exportkontrollen unterliegen, steht ein endgültiges Angebot unter dem Vorbehalt, dass vor dem geplanten Eintrittsdatum eine genehmigte Exportlizenz und/oder ein vollständig ausgeführter Technology Control Plan (TCP) vorliegt. Das Eintrittsdatum kann dabei angepasst werden, sofern der Genehmigungsprozess den Einstellungsbedarf nicht unangemessen beeinträchtigt.
Diese Position kann abhängig von den betrieblichen Anforderungen und/oder der Erfahrung der ausgewählten Kandidatin bzw. des ausgewählten Kandidaten auf einer anderen Jobstufe als hier angegeben besetzt werden. Die Vergütung richtet sich nach der Jobstufe sowie der Qualifikationen der Kandidatin bzw. des Kandidaten, selbstverständlich unter Berücksichtigung aller gesetzlichen Vorgaben.