客户培训师
Customer Trainer
公司简介
在Intuitive，我们团结一致致力于我们的使命：我们认为微创护理是提升生命质量的护理。通过创新和智能技术，我们拓展医生无拘无束地治愈疾病的能力。
作为机器人辅助手术领域的先驱和市场领导者，我们努力打造一个包容且多元化的团队，致力于带来改变。在过去25多年里，我们与全球医院和护理团队合作，帮助解决医疗领域最棘手的挑战，并推动可能性的边界。
Intuitive是由来自不同背景的优秀人才所构建的。我们认为伟大的想法可以来自任何地方——我们努力营造一种以思想多样性与相互尊重为基础的包容文化。我们以包容为领导力，赋予团队成员以最真实的自我，发挥他们最好的工作能力。
充满热情、希望带来改变的人塑造了我们的文化——我们的团队成员秉持诚信，具有强大的学习能力，有完成任务的能量，并带来多样化的现实经验，帮助我们以新的方式思考。我们积极投资于团队成员，支持他们的长期发展，使他们能够继续推进我们的使命并实现最高潜力。
加入一个致力于为全球医疗专业人员及其患者带来重大进步的团队。一起，让我们推动微创护理的世界向前发展。
职位描述
职位主要职责：
客户培训师将直接向其所在地区的高级经理或培训经理汇报。该培训专业人士将为外科团队提供达芬奇®系统技术培训，并为外科医生、第一助手和手术室工作人员提供由外科医生主导的培训，这些人员来自多种外科专科，包括泌尿科、妇科、普通外科、胸外科和经口外科。客户培训师将积极参与培训项目的持续改进，并为客户提供培训、工程和培训研究项目提供支持。
职位职责：
· 在指定培训中心和远程中心为外科团队提供达芬奇®手术系统培训计划
· 领导和支持专项培训计划和协会活动
· 包括支持外科医生教育者和课程参与者的需要 进行调查以收集数据并衡量项目效果
· 作为内部的专业知识专家
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Company Description
At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.
As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare’s hardest challenges and advance what is possible.
Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere—we strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.
Passionate people who want to make a difference drive our culture—our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real-world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential.
Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let’s advance the world of minimally invasive care.
Job Description
Primary Function of Position:
The Customer Trainer will report directly to the Senior Manager or Training Manager for their region. This training professional will deliver da Vinci® System technology training and facilitate surgeon-led training for surgeons, first assistants, and OR staff from a variety of surgical specialties including urology, gynecology, general surgery thoracic and Trans-oral surgery. The Customer Trainer will be actively involved in the continuous improvement of training programs and provide support for customer training, engineering and training research initiatives.
Roles and Responsibilities:
· Conduct da Vinci® Surgical System training programs for surgical teams at designated training centers and remote centers
· Lead and support Specialized training programs and Society events
· This includes supporting the needs of the surgeon educators and course participants Conduct surveys to gather data and measure program effectiveness
· Act as subject matter expert for internal projects, as needed
· New product development Training material/ protocol development
· Training research initiatives Work with the Training team in a creative, dependable, and flexible manner to improve existing training programs
· Train the sales force to conduct in-services and system technology skills development activities with customers on new and established products
· Occasional support of the da Vinci® System in a hospital operating room
· Support da Vinci® Surgical System troubleshooting and maintenance at the training center
· Manage training center logistics, inventory and training calendars
· Maintain all capital equipment, including but not limited to the cleaning and sterilization of instruments and accessories
· Support positive relationships between external training center personnel and ISI management
· Contribute to the organization’s quarterly goal achievements
· Develop competency in the following: da Vinci® System Technology da Vinci® System applications and advanced technology OR Efficiency Training Pathway process
· Act as a Medical Device Consultant (Medizinprodukteberater) in Austria and Germany, after appropriate training, as per legal requirement and provide guidance, insight, and support in the proper handling of Intuitive medical devices
· Maintaining competency and currency on technology training protocol following the onboarding program guidelines, and annual competency check
· Training/coaching techniques/methodologies
· Travel required
Qualifications
Required Knowledge, Skills, and Experience:
· Professional Training experience preferred
· Clinical and/or operating room experience preferred
· High capacity and excellent problem solving skills
· Solid organizational skills and ability to operate independently
· Professional work ethic
· Solution oriented
· Excellent oral and written communication skills
· Strong interpersonal skills
· Knowledge of adult learning principles preferred
· High capacity to learn in a fast paced environment
· Medical-device experience preferred
· Commitment to self-development
· Ability to work in a team environment
· Ability to be flexible with hours of operation
Additional Information
Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.
We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.
U.S. Export Controls Disclaimer: In accordance with the U.S. Export Administration Regulations (15 CFR §743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees
who are nationals from countries currently on embargo or sanctions status.
Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government’s licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan (“TCP”) (note: typically adds 2 weeks to the hiring process).
For any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee’s
start date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes.
This position may be filled at a different job level than listed here depending on
business need and/or on the selected candidate’s experience, knowledge and skills.
Compensation will be based primarily on the job level at which the role is filled and the
candidate’s qualifications, consistent with applicable law.