客户关系经理，Granite
Customer Relationship Manager, Granite
你是否愿意接受挑战，直接与一家美国纳斯达克上市公司的高管合作，制定和规划不同业务线的财务战略？如果是，请继续阅读！
在Altisource（纳斯达克代码：ASPS）我们为抵押贷款和房地产行业打造世界级的技术和服务，我们有很好的条件帮助革新房屋买卖和管理的方式。在美国，我们与前十大抵押贷款服务商中的7家合作，运营着三大房地产拍卖网站之一，并管理着一个代表美国1.8万亿美元原生市场15%以上市场份额的合作社。
我们的创新始于你！
Altisource的愿景是推动创新，为抵押贷款和房地产生命周期提供动力，这得益于一个包容的文化，尊重员工多样化的声音。我们认为性别、年龄、宗教、种族、性取向、身份、身体能力、神经多样性、社会经济背景和经验的多样性能够激发创造力，挑战群体思维，并使我们的公司更强大。在Altisource，无论背景如何，任何人都可以取得成功，并对我们的成功之路产生积极影响。
我们致力于公平和公正的招聘、培训和成长机会。我们还提供员工培训，以帮助他们以包容的方式相互协作。Altisource是一家平等就业机会雇主，我们的雇佣决策基于才能、资格和业务需求。
1. 新客户上线：主导引导新客户完成上线流程。给他们热情的欢迎，解释我们的产品/服务，并协助他们理解我们的平台和产品。
2. 客户支持：作为客户的首要联系人，通过电话和电子邮件解决他们的疑问、担忧和咨询。提供专业知识指导，帮助他们有效使用我们的产品。
3. 问题解决：努力识别和解决客户问题，力求快速解决。与内部团队合作，确保客户的问题得到准确和及时的处理。
4. 关系建设：建立并维护与客户牢固而持久的关系。了解他们的独特需求和偏好，以定制互动并提供个性化的支持。
5. 客户教育：提供见解和教育资源，帮助客户做出明智的决策。
查看英文原文
Are you up to the challenge of working directly with the Executive leadership of a US NASDAQ company on developing and organizing the financial strategy for different lines of business? If yes, keep reading!
At Altisource (NASDAQ: ASPS) we build world-class technologies and services for the mortgage and real estate industry and are well poised to help revolutionize how homes are bought, sold, and managed. In the US, we partner with 7 out of the top 10 mortgage servicers, operate one of the top three real estate auction websites, and manage a cooperative which represents a 15%+ market share of the $1.8tn US Originations market.
Our Innovation Starts with YOU!
Altisource’s Vision to drive innovation that powers the mortgage and real estate lifecycle is made possible by an inclusive culture that celebrates the diverse voices of our employees. We believe that diversity in gender, age, religion, ethnicity, sexual orientation, identity, physical ability, neurodiversity, socioeconomic background, and experience, fosters creativity, challenges groupthink, and makes our Company stronger. At Altisource, anyone can prosper and have a positive impact on our path toward success, irrespective of their background.
We are committed to fair and impartial hiring, training, and growth opportunities. We also provide employee training to help foster their ability to work with one another in an inclusive manner. Altisource is an Equal Opportunity Employer, and our employment decisions are based on merit, qualifications, and business needs.
1. New Client Onboarding: Take the lead in guiding new clients through the onboarding process. Provide them with a warm welcome, explain our products/services, and assist them in understanding our platform and offerings.
2. Client Assistance: Be the first point of contact for clients, addressing their questions, concerns, and inquiries via phone calls and emails. Offer knowledgeable guidance to help them navigate our offerings effectively.
3. Problem Resolution: Work diligently to identify and troubleshoot client issues, striving for swift resolutions. Collaborate with internal teams to ensure that client concerns are addressed accurately and promptly.
4. Relationship Building: Develop and nurture strong, long-lasting relationships with clients. Understand their unique needs and preferences to tailor your interactions and provide personalized support.
5. Client Education: Offer insights and educational resources to help clients make informed decisions. Share information about updates, new features, and best practices to maximize their experience with our products/services.
6. Client Feedback: Act as a feedback conduit between clients and internal teams, conveying valuable insights to improve our offerings and services.
7. Record Keeping: Maintain accurate and up-to-date client records and interactions in our CRM system.
Requirements:
• Exceptional communication skills, both written and verbal.
• Strong interpersonal skills to build rapport and maintain positive relationships.
• Problem-solving ability and a proactive approach to addressing client concerns.
• Patience and empathy when dealing with client inquiries and issues.
• Organizational skills to manage multiple clients and tasks effectively.
• Proficiency in using office productivity software.
• Previous experience in a client-facing role or customer service is preferred.
• Bachelor’s Degree or equivalent Required Skills
• Must have excellent written communication skills (with accurate grammar and punctuation)
• Must have the ability to read and respond to the client’s emails following effective business email writing etiquettes
• Must have excellent verbal communication skills with fluent English and neutral accent
• Must have good analytical and cognitive skills
• Must have an eye for attention to detail
• Must have minimum 30 wpm speed with the ability to talk over the phone
WORKING AT ALTISOURCE ADVANTAGES
Prosperity
· Competitive salary based on your experience and skills
Good Health
· Comprehensive insurance plans; - Medical insurance for employees and family, Personal Accident Benefit and Life Insurance for employees
· Wellness Programs – Doctor support, Psychologist, Counselor, Onsite health checkup camps, etc.
Happiness
· 10 paid holidays, plus 26 paid days off per year
· Lots of employee engagement activities
·
OUR CORE VALUES
For our employees, customers, and shareholders, we commit to…
· Act with Integrity – exhibit unwavering integrity, compliance, and ethical conduct at all times
· Energize People – enable exceptional people to energize their teams and drive results
· Empower Innovation – reward the relentless creation of innovative and compliant solutions to achieve our mission and generate value for our customers
· Exceed Customer Expectations – execute world-class solutions to deliver value and delight our customers
· Win as a Team – embrace the passion, energy, and power of our global teams to win as “One-Altisource”
· Enrich Communities – create positive impacts for the communities where we live and serve
Are you up to the challenge? What are you waiting for? Apply today!