高级客户技术架构师
Sr. Customer Technical Architect
**关于我们：**
我们热爱工作，也相信你应该享受工作。我们的团队致力于信任、客户至上、敏捷性和每天追求更好的价值观。这些价值观构成了我们文化的基石，指导我们的行动，推动我们走向卓越。我们营造了一种注重绩效和认可的文化，使我们在赋能员工实现职业生涯最佳表现的同时实现增长。
**该职位面向美国的远程员工开放**——可以全职在家办公。你将轻松获得经理的支持和频繁的视频会议，确保你无缝融入团队。如果你前往我们位于能源中心的活力地点——我们的团队在这里连接、协作和创新——你还可以与团队一起在我们的办公空间工作。
了解更多关于LogicMonitor的工作生活，请查看我们的[职业页面](https://www.logicmonitor.com/careers)。
**你将负责：**
LogicMonitor® 是首个以人工智能为核心的混合可观测性平台，为下一代数字基础设施提供支持。LogicMonitor 在本地、云和边缘环境中提供完整的可见性和可操作的智能。通过在问题发生前预测，实时优化资源，并加快更聪明的决策，LogicMonitor 帮助IT和业务领导者保护利润，加速创新，并无妥协地提供出色的数字体验。
我们的客户喜欢LogicMonitor将云和传统IT整合到一个视图中的能力，这体现在较低的客户流失率、扩展业务和令人兴奋的新客户推荐中。事实上，LogicMonitor 是任何IT基础设施管理提供商中获得最高净推荐值（NPS）的公司。LogicMonitor 还拥有高员工满意度。我们已被认证为“最佳工作场所”，并连续第七年被列为BuiltIn的“最佳工作场所”之一！
作为LogicMonitor的高级客户技术架构师，你将塑造IT基础设施监控的未来。在这个关键角色中，你将帮助全球企业充分发挥我们创新平台的潜力。与客户体验和销售团队合作，你将消除技术障碍，提供专业指导，并推动客户在管理关键IT基础设施方面的成功。
**深入了解这个关键角色：**
- **客户参与：** 作为主要的技术联系人
查看英文原文
**About Us:**
We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers.
**This position is open to remote employees in the U.S. -** with the flexibility to work out of your home office full-time. You'll have easy access to and support from your manager, and frequent video meetings to keep you seamlessly integrated into your team. If you travel to one of our Center of Energy - vibrant locations where our teams connect, collaborate, and innovate - you’ll be able to work out of our office spaces with your team.
To learn more about life at LogicMonitor, check out our [Careers Page](https://www.logicmonitor.com/careers).
**What You'll Do:**
LogicMonitor® is the AI-first hybrid observability platform powering the next generation of digital infrastructure. LogicMonitor delivers complete visibility and actionable intelligence across on-premises, cloud, and edge environments. By anticipating issues before they strike, optimizing resources in real time, and enabling faster, smarter decisions, LogicMonitor helps IT and business leaders protect margins, accelerate innovation, and deliver exceptional digital experiences without compromise.
Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work®, and named one of BuiltIn's Best Places to Work for the seventh year in a row!
Shape the future of IT infrastructure monitoring as a Senior Customer Technical Architect at LogicMonitor. In this pivotal role, you’ll empower global enterprises to unlock the full potential of our innovative platform. Partnering with the Customer Experience and Sales teams, you’ll eliminate technical barriers, provide expert guidance, and drive customer success in managing critical IT infrastructure.
**Here's a closer look at this key role:**
- **Customer Engagement:** Act as the primary technical point of contact for customers, building strong relationships. Understand customer needs and translate them into technical requirements.
- **Technical Strategy Development:** Collaborate with internal stakeholders (sales, account management, product) to understand the customer's business goals and challenges and to align LM technology solutions to those goals.
- **Solution Design and Architecture:** Design scalable and robust technical solutions that meet customer requirements. Create and maintain architectural documentation and guidelines.
- **Technical Advisory:** Provide expert advice on best practices, solution architecture, and technology choices. Help customers optimize their use of the LM Platform.
- **Technology Evaluation and Selection:** Conduct POCs to test and evaluate new features released by PDE.
- **Troubleshooting and Support:** Assist customers in troubleshooting and resolving complex technical issues beyond the scope of support.
- **Customer Training and Enablement:** Conduct Best-Practices training sessions and workshops to empower customer teams with the necessary skills.
- **Feedback Loop:** Gather feedback from customers to inform & influence PDE roadmap. Collaborate with PDE to ensure customer needs are addressed in future releases.
- **Technical Presentations and Demonstrations:** Conduct product demonstrations and technical presentations to showcase solutions.
**What You'll Need:**
- 10-15+ years experience required in a similar technical role
- Significant experience in IT Infrastructure and/or software development, with special emphasis in areas of Compute, Storage, Databases, Networking, Application Services, Big Data and/ or distributed computing
- Proficiency in virtualization/cloud-native architectures, containerization, observability, and DevOps, along with Linux/Windows/Network administration and operations.
- Virtualization (VMWare, Hyper-V, Xen Server, etc…)
- Storage (Netapp, EMC, HPLeftHand, Dell Equallogic, etc…)
- LoadBalancers (f5 bigIP, NetScaler, Barracuda, etc…)
- WMI, PerfMon, JDBC, SNMP, SMTP, JMX
- Webservers (IIS, Apache, Tomcat, etc…)
- Active Directory
- Database (SQL, MySQL, Postgress, etc…)
- Hands-on coding/scripting experience (groovy, powershell, python, ruby, etc...)
- Strong understanding of enterprise systems, information, and data flows, with experience in delivering API-based solutions.
- Superior oral and written communication skills in English, with strong technical writing capabilities and excellent troubleshooting instincts.
- Willingness to travel to deliver onsite training/evangelism
_Residents of California, click [Here](https://www.logicmonitor.com/ca-applicant-privacy) to view our California Applicant Privacy Notice._
_Anticipated Application Close Date: 11/09/26_
_**LogicMonitor is an Equal Opportunity Employer**At LogicMonitor, we believe that innovation thrives when every voice is heard and each individual is empowered to bring their unique perspective. We’re committed to creating a workplace where diversity is celebrated, and all employees feel inspired and supported to contribute their best._
_For us, equal opportunity means fostering a truly inclusive culture where everyone has the chance to grow and succeed. We don’t just open doors; we invite you to step through and be part of something bigger. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran._
_**Work Authorization:**_
_At this time, we are able to consider candidates who are authorized to work in the United States on a full-time, permanent basis without requiring new or initial employer-sponsored work authorization._
_Candidates who currently hold valid U.S. work authorization that can be transferred to a new employer (such as certain H-1B statuses) may be considered on a case-by-case basis._
_We are not able to provide new sponsorship for employment-based visas that require an initial petition or application by the employer._
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LogicMonitor is dedicated to fostering a culture of transparency and fairness, including our commitment to pay transparency. We provide the base salary ranges for all positions posted within the United States.
Compensation packages at LogicMonitor for eligible roles include base salary, a variable plan depending on role, along with comprehensive benefits. The range displayed on each job posting reflects the minimum and maximum base salary target for new hires in the position, determined by work location and additional factors, including job-related skills, experience, interview performance, and relevant education or training. As part of our holistic compensation philosophy, your package will also include, but is not limited to: Comprehensive health, dental and vision coverage, generous parental leave policies, access to our Employee Assistance Program and various Wellness programs, a 401K with company matching, a Lifestyle Spending Account, and an unlimited vacation policy. For more information on our benefits, see our [careers page](https://www.logicmonitor.com/careers/).
The Base Salary range for this role is:
$136,500—$189,420 USD
Our goal is to ensure an accessible and inclusive experience for every candidate.
If you need a reasonable accommodation during the application or interview process under applicable local law, please submit a request via this [Accommodation Request Form](https://docs.google.com/forms/d/e/1FAIpQLScvuS3dAsg2JaXD-BU6OqwFGQAWKy2So9oi27FriN9NzuAUxA/viewform?usp=sharing).
[Know your rights: workplace discrimination is illegal.](https://www.logicmonitor.com/wp-content/uploads/2026/02/EEOC_KnowYourRights.pdf) Please [click here](https://www.logicmonitor.com/wp-content/uploads/2026/02/Pay-Transparency-Notice.pdf) to review LogicMonitor’s U.S. Pay Transparency Nondiscrimination Provision.