伴侣动物客户经理，西伦敦和泰晤士河谷地区 – M4走廊
Companion Animal Account Manager, West London and Thames Valley – M4 Corridor
职位描述
在充满活力的药品发布计划以及值得信赖的成熟品牌支持下，我们的销售团队持续为兽医客户、他们的客户以及我们的业务提供有意义的机会。
在这个职位中，作为负责伯克郡、牛津和西伦敦地区的现场客户经理，你将作为宠物兽医客户的首要联系人，负责推动我们现有产品的增长，并支持新产品的发布。
**职责：**
- 评估、预测、制定计划并审查销售以实现季度和年度目标
- 对所分配的客户和区域内的所有活动负责并保持问责 - 有效规划和组织时间和资源以达成目标
- 发现客户需求，识别机会，并为与客户的联合承诺计划提供建议
- 有效管理内部关系，为客户提供最佳服务水平
- 与兽医企业中的所有相关人员建立长期可持续且盈利的关系
- 根据接触目标、客户需求和兽医企业中不同类型客户所需的客户承诺，调整销售方法
- CRM：完成电话周期计划的KPI，更新和维护客户记录
**你的背景：**
在动物健康领域有扎实的销售背景（优先考虑）。如果你在人类健康或B2B健康行业有销售经验，我们也非常欢迎你申请。
商业与战略思维
- 能根据现有销售和潜力合理优先处理客户
- 能解读销售数据并转化为行动
- 管理机会和风险
以客户为中心的行为
- 理解客户业务，即压力、决策驱动因素和宠物主人行为
- 根据受众适当调整沟通方式
- 在商业对话中自信且具有建设性
- 快速建立良好关系，具备出色的沟通、社交和人际交往能力
责任感与担当
- 对区域成果负责
- 做好提前规划
- 能够接受明确的KPI考核
团队合作与协作
- 具备并自信地进行展示
- 与内部团队有效合作并分享最佳实践
- 管理内部关系以提供最优客户服务
查看英文原文
Job Description
With an exciting pipeline of pharmaceutical launches alongside trusted, established brands, our sales team continues to support meaningful opportunities for veterinary customers, their clients, and our business.
In this role, as a field‑based Account Manager covering Berkshire, Oxford & West London, you will be the primary point of contact for Companion Animal Veterinary customers, responsible for delivering growth across our existing portfolio and supporting the launch of new products.
**Responsibilities:**
- Assessing, forecasting, developing plans and reviewing sales to achieve quarterly and annual targets
- Taking ownership and accountability for all activity within assigned accounts and territory - planning and organising time and resources effectively to meet objectives
- Uncovering customer needs, identifying opportunities and delivering recommendations for joint commitment plans with your customers
- Effectively managing internal relationships to provide the optimal level of service for your customers
- Building long-term sustainable and profitable relationships with all relevant personnel in veterinary businesses
- Adapting sales approach to meet the needs of the contact objective, customer needs and customer commitment required to the varying different types of customers in a veterinary business.
- CRM: Delivering on KPIs on call cycle planning and updating and maintenance of customer records
**Your Profile:**
A strong sales background in Animal Health (desirable). We would also love to hear from you if you have sales experience in Human Health or B2B health industries.
Commercial & strategic thinking
- Ability to prioritise accounts appropriately based on existing sales and potential
- Can interpret sales data and turn insight into action
- Manage opportunity and risk
Customer Centric Behaviours
- Understands the customer’s business, ie pressures, decision drivers and pet owner behaviours
- Adapts communication style as appropriate to audience
- Confident having constructive commercial conversations
- Rapid rapport building with excellent communication, networking and interpersonal skills
Ownership & Accountability
- Takes ownership of territory outcomes
- Plans ahead
- Comfortable with being measured against clear KPIs
Teamwork & Collaboration
- Competency and confidence presenting
- Works effectively with internal teams and shares best practices
- Manage internal relationships to provide optimal service for customers
- Proficiency with Microsoft programmes
**Required Skills:**
Account Management, Account Management, Adaptability, Animal Health Care, Building Customer Loyalty, CiviCRM, Contract Management, Customer Needs Assessments, Customer Relationship Management (CRM) Software, Customer Satisfaction, Data Analysis, Forecasting, Identifying Sales Opportunities, Industry Knowledge, Industry Trends, Market Analysis, Operational Delivery, Poultry Management, Product Portfolio Management, Relationship Management, Sales Objectives, Sales Process Management, Sales Target Achievement, Stakeholder Relationship Management, Veterinary Consulting {+ 2 more}
**Preferred Skills:**
Current Employees apply [HERE](https://wd5.myworkday.com/msd/d/task/1422$6687.htmld)
Current Contingent Workers apply [HERE](https://wd5.myworkday.com/msd/d/task/1422$4020.htmld)
**Search Firm Representatives Please Read Carefully**
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
**Employee Status:**
Regular
**Relocation:**
**VISA Sponsorship:**
**Travel Requirements:**
**Flexible Work Arrangements:**
Remote
**Shift:**
**Valid Driving License:**
**Hazardous Material(s):**
**Job Posting End Date:**
09/25/2026
***A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.**