德语客服销售代表（BPO/
Swiss German Speaking Inbound & Outbound Customer Communication Specialist (BPO/
我们的客户在斐济、南非和秘鲁的优质中心，以及纳米比亚的居家办公同事的支持下，专注于多渠道的内部客户服务。作为一家国际性、获奖的多语言客服中心，他们深知员工及其与客户建立的关系是他们最宝贵和最重要的资产。因此，他们不懈努力来体现客户的品牌。他们将这种体验称为：我们的员工，您的品牌。
职位类型：全职/正式
地点：开普敦
工作地点：完全远程
你的背景
你是一个开朗、友好且善于沟通的人，喜欢与人交流，并有动力实现具有挑战性的目标。
理想情况下，你具备以下条件：
- 以瑞士德语为母语
- 有电话客服或支持热线的经验
- 有外呼电话经验（销售、B2C/B2B预约安排）
- 具备说服力，有强烈的外呼销售潜力和驱动力
- 快速理解并自信使用常见的IT工具
- 忠诚、可靠，拥有高效、精确的工作风格
- 对工作充满兴趣并真正热爱它
- 稳定的网络连接（最好是光纤）
居家办公的个人素质
- 自我管理能力：能够独立规划工作并按时完成任务
- 自律和自我驱动：在没有持续监督的情况下保持生产力
- 责任感：当客户问题出现时能主动应对
- 远程团队合作：愿意通过Teams、Slack或Zoom进行数字协作
我们客户的服务内容
电话销售推广：
- 通过直接销售或预约安排获取新客户
- 通过忠诚度计划、附加销售或交叉销售增强客户忠诚度
- 通过特别优惠挽回客户
- 进行调查以确定客户需求或满意度
电话和书面客户服务：
- 管理从订单接收至开票的客户服务流程
- 通过电话、电子邮件或聊天处理客户咨询
热线和支持服务：
- 第一级支持
- 投诉管理和问题解决
职责
你将根据项目需要处理各种电话和书面的内外部沟通任务。如果你尚未在这个领域有经验，至少应具备对这些工作的浓厚兴趣。
查看英文原文
Our client specialises in inbound multichannel customer support across multiple verticals from their quality, strategically located centres in Fiji, South Africa and Peru and via their work from home colleagues in Namibia. As an international, award-winning, multilingual contact centre, they know that our staff and the relationships they have with their clients are their greatest and most valuable assets. Because of this, they work tirelessly to embody their client's brands. They call this client experience: Our people, your brand.
Job Type: Full Time/Permanent
Location: Cape Town
Work Place: Fully Remote
Your Profile
You are a cheerful, friendly, and communicative person who enjoys talking to people and is motivated to achieve challenging goals.
Ideally, you bring:
- Native Swiss German speaker
- Experience in inbound telephony (customer service, support hotline)
- Experience in outbound telephony (sales, B2C/B2B appointment setting)
- A persuasive personality with strong potential and drive for outbound sales success
- Quick understanding and confidence with common IT tools
- Loyalty, reliability, and an efficient, precise working style
- Enjoyment and genuine interest in the job
- Stable internet connection (ideally fiber optic)
Personal Qualities (for Home Office)
- Self-organization: Ability to structure work independently and meet deadlines
- Discipline and self-motivation: Staying productive without constant supervision
- Sense of responsibility: Acting proactively when customer issues arise
- Remote teamwork: Willingness to collaborate digitally via Teams, Slack, or Zoom
Our client’s Services
Telephone Sales Promotion:
- Acquiring new customers through direct sales or appointment setting
- Strengthening customer loyalty through loyalty offers, additional sales, or cross-selling
- Winning back customers with special offers
- Conducting surveys to determine customer needs or satisfaction
Telephone and Written Customer Service:
- Managing customer service processes from order acceptance to invoicing
- Handling customer inquiries by phone, email, or chat
Hotline and Support Services:
- First-level support
- Complaint management and problem resolution
Responsibilities
You will handle a variety of tasks in telephone and written inbound and outbound communication, depending on the project. If you don’t yet have experience in this field, you should at least bring a strong interest in learning about these activities.
Benefits
- Comprehensive onboarding and training
- Friendly, supportive team culture
- Fully equipped home office setup
- Flexible work scheduling
Originally posted on Himalayas