德语客服销售代表（呼叫中心/BPO）
German Speaking Customer Service Sales Representative (Contact Centre/BPO)
我们的客户在斐济、南非和秘鲁的优质中心以及纳米比亚的远程员工中，专注于跨多个垂直领域的 inbound 多渠道客户服务。作为一家国际性、获奖的多语言客服中心，他们深知员工及其与客户建立的关系是他们最宝贵和最重要的资产。
职位类型：全职 | 正式
地点：南非
工作地点：远程
工作时间：每周40小时（每天8.5小时，包含午餐/休息时间）
轮班制，周一至周日，包括法定节假日
根据客户需求，工作时间可能会有所调整
要求
- 德语母语水平流利：口语和书面技能必备（高级水平可能被考虑）
- 位于南非
- 仅限拥有永久居留许可/南非身份证的人士
- 优秀的计算机和技能
- 无犯罪记录
- 能够适应轮班工作
- 有客户服务经验者优先
- 远程办公要求：
- 自费提供光纤网络连接或稳定固定 ADSL 线路，最低上下载速度20 MBPS
- 必须为固定线路网络解决方案
- 不接受无线连接
职责
- 为一家知名航空公司品牌在多个工作流程中工作
- 协助乘客处理航班前后旅行相关的问题
- 使用德语和英语与客户关系部门沟通
- 在德语和英语中操作航空公司预订系统并处理电话呼叫，可能包括书面通信
- 提供全额支付的产品和系统培训
- 每天与国际乘客互动，协助处理问题和投诉
- 需要达到特定的关键绩效指标（KPI）并满足预期的客户服务标准
- 高强度、动态且时间敏感的客服环境
你需要知道
- 全职、正式合同：运营时间：全年无休，每天24小时
- 培训：4-7周（全额支付）
- 试用期：4个月
- 医疗健康保险（通过试用期后由公司支付）
- 通过试用期后每月奖励2000南非兰特
最初发布于喜马拉雅山
查看英文原文
Our client specialises in inbound multichannel customer support across multiple verticals from their quality, strategically located centres in Fiji, South Africa and Peru and via their work from home colleagues in Namibia. As an international, award-winning, multilingual contact centre, they know that our staff and the relationships they have with their clients are their greatest and most valuable assets.
Job Type: Full time | Permanent
Location: South Africa
Workplace: Remote
Working hours: 40 hours per week (8,5 hours shifts per day, inclusive of lunch/breaks)
Rotational shifts Mondays – Sundays, which includes public holidays as operationally required
Working hours may be subject to change depending on client requirements
Requirements
- Native level fluency in the German language: Verbal & Written skills essential (advanced level may be considered)
- Located in South Africa
- Permanent residence permit / South African ID holders only
- Excellent computer literacy and technical skills
- No criminal record
- Flexibility to work shifts
- Previous customer service experience preferred
- Work From Home requirement:
- Fibre internet connection or stable fixed ADSL line of minimum 20 MBPS up/down required at own cost
- Must be a fixed line internet solution
- No wireless connections accepted
Responsibilities
- Work for a prestigious airline brand on various work streams
- Assistance to passengers with pre & post flight departure travel-related queries for the Customer
- Relations department in the German & English language
- Work on airline reservations systems and handle voice calls in German & English which may include written correspondence
- Fully paid product and systems training provided
- Daily interactions with international passengers assisting with queries and complaints
- Required to meet specific Key Performance Indicators (KPIs) and meet expected client service levels
- Demanding, dynamic and time-sensitive Contact Centre environment
What you should know
- Full time, permanent contract: Operational hours: 24/7; 365 days per year
- Training: 4 - 7 weeks (fully paid)
- Probation period: 4 months
- Medical Health Insurance (paid for by the company after successful completion of probation)
- R2,000.00 monthly incentives after successful completion of probation period
Originally posted on Himalayas