产品专家
Product Expert
Hex 正在扩大我们的团队，致力于让每个人都能成为数据专家。我们的平台解决了当前数据和分析工具中的关键痛点，使任何人都能通过自然语言探索数据，无需代码或有代码，且在可信的上下文中进行。Ramp、Figma、Stubhub、Anthropic 和 Gamma 等数千名客户喜欢 Hex，因为其美观的用户界面、代理式超级功能以及无限的灵活性。
Hex 已从 Sequoia、a16z、Snowflake 和 Amplify 等领先投资方筹集了超过 1 亿美元。我们在旧金山和纽约设有办公室，同时在美国和英国还有远程员工。我们是一个高自主性的团队，快速交付并享受工作过程。请观看我们的 Hex 入门视频和员工手册，了解更多关于在 Hex 工作的内容。
关于职位
Hex 正在快速发展；我们正在招聘一名产品专家，以培养和支持客户，帮助他们成功使用 Hex。
我们的重点是打造一款用户喜爱的有价值的产品，你所有的努力都将为此服务。我们的用户是“具有分析技术背景”的人（比如：数据科学家或分析师编写 SQL 和 Python），你将与他们互动，回答他们的疑问，教他们了解 Hex 的内部机制，并整合他们的反馈。你还将为构建我们需要的资源做出贡献，以便快速扩展我们支持不断增长的客户群的方式。
作为产品专家，你将充分利用你的分析专业知识以及建立深度用户同理心的能力，以支持客户使用 Hex。你将与销售、产品和客户团队成员密切合作，了解我们的用户，阐述 Hex 的独特功能，并提供有关用户在分析数据平台中最需要和想要的东西的见解。这不是一份典型的单调支持岗位——你将深入技术细节帮助用户，寻找并解决（并消灭）错误，并创造性地使用 Hex 来解决复杂用户流程。
如果你想了解更多关于客户团队的信息、我们的工作内容以及我们的工作方式，请查看我们的团队页面。
关于你
- 你将通过担任主要联系人来确保客户的成功
查看英文原文
ABOUT HEX
Hex is growing our team of builders on a mission to make everyone a data person. Our platform solves key pain points with today’s data and analytics tooling, and empowers anyone to explore data using natural language, with or without code, on trusted context. Thousands of customers like Ramp https://hex.tech/customers/ramp/, Figma https://hex.tech/customers/figma/, Stubhub https://hex.tech/customers/stubhub/, Anthropic, and Gamma love Hex https://www.g2.com/products/hex-tech-hex/reviews for our beautiful UI, agentic superpowers, and boundless flexibility.
Hex has raised over $100M from leading investors like Sequoia, a16z, Snowflake and Amplify. With office hubs in San Francisco and New York, as well as remote team members throughout the US and UK, we’re a high-agency team that ships fast and has fun doing it. Check out our Intro to Hex video https://www.youtube.com/watch?v=qAXsnrNlavk and employee handbook https://www.notion.so/hexhq/Hex-Handbook-9fff0d42860e4f70815c599e0d1664d6 to learn more about what it’s like to work at Hex.
ABOUT THE ROLE
Hex is growing fast; we are hiring a Product Expert to nurture and support customers to make them successful with Hex.
Our focus is on building a valuable product that users love, and all your work will feed into that. Our users are "analytically technical" (think: Data Scientist or Analyst writing SQL and Python) and you will engage with them to answer their questions, teach them the inner workings of Hex, and synthesize their feedback. You'll also contribute to building the resources we'll need to quickly scale how we support our growing customer base.
As a Product Expert, you will lean heavily into both your analytics expertise as well as your ability to build deep user empathy to support customers as they use Hex. You will work closely with Sales, Product, and Customer team members to understand our users, speak to Hex's unique capabilities, and provide insight into the things our users need and want most in an analytics data platform. This is not your typical monotonous Support role - you’ll be deep in the technical weeds helping users, hunting down (and squashing!) bugs, and getting creative with how to use Hex to solve complex user workflows.
If you want to learn more about the Customer team, what we do, and how we work, please check out our team page https://hexhq.notion.site/the-customer-team-hex!
ABOUT YOU
- You will help ensure customers are successful by serving as a primary contact for technical questions and use case development throughout the user lifecycle.
- Provide excellent customer support experience (via chat, email, and Slack) by combining deep user empathy, thoughtful insights, and helpful responses to user questions.
- Develop an understanding of the needs of the different types of Hex users and learn how to both apply that knowledge and anticipate their future questions.
- Beyond point-to-point work, you will develop technical content to help users get and stay successful with Hex, including demo projects, documentation, and videos.
- Help us continue to build a product our users love by identifying product weaknesses and common pain points, providing feedback and suggestions to the Product team.
WHO YOU MIGHT BE
You might be a fit for this role if you have:
- 2+ years experience as a working data scientist, analyst, or analytics engineer, using SQL & Python
- Beyond-the-basics experience with Data Science tooling and workflows, including Python, Jupyter notebooks, SQL, and BI tools.
- Developed analytical thinking ability to effectively troubleshoot complex problems
- A strong track record of talking to customers - from IC users to senior stakeholders - and solving their problems.
- You're an excellent communicator, who builds empathy, shares feedback, and grows successful relationships with internal and external stakeholders.
- A high rate of learning, natural curiosity, and eagerness to debate opinions to find truth.
- A passion for team work, and willingness to be patient, provide honest feedback, and help us build an awesome company culture.
- Based in NYC and excited to work in office at least 2 days per week
🦄 Candidates might have:
- Experience in a user-facing technical capacity - maybe you’ve been a Data Consultant or a Customer Engineer
- Familiarity with the contemporary data stack across ETL, storage, BI, ML, and everything between, with a demonstrated ability to stay up to date with new developments.
In addition to our unique culture, Hex proudly offers a competitive total rewards package, including but not limited to, market-benched salary & equity, comprehensive health benefits, and flexible paid time off.
The salary range for this role is: $115,000 - $125,000.
The salary range shown may be a reflection of additional factors such as geographical location and skill ranges/levels we’re open to. Placement in the salary range will be decided upon completion of the interview process, taking into account factors like leaving room for growth, internal fairness & parity, your demonstrated skills, and the depth of your experience. Our Recruiting team will be able to provide more details during the interview process.
By submitting an application the candidate consents to the use of their personal information in accordance with the Hex Privacy policy: https://learn.hex.tech/docs/trust/privacy-policy.
In addition to our unique culture, Hex proudly offers a competitive total rewards package, including but not limited to, market-benched salary & equity, comprehensive health benefits, and flexible paid time off.
The salary range shown may be a reflection of additional factors such as geographical location and skill ranges/levels we’re open to. Placement in the salary range will be decided upon completion of the interview process, taking into account factors like leaving room for growth, internal fairness & parity, your demonstrated skills, and the depth of your experience. Our Recruiting team will be able to provide more details during the interview process.
By submitting an application the candidate consents to the use of their personal information in accordance with the Hex Privacy policy: https://learn.hex.tech/docs/trust/privacy-policy.