人工智能解决方案策略师
AI Solution Strategist
在NiCE，我们从不给自己设限。我们不断挑战自我。我们志向远大，是变革者，而且我们追求胜利。我们设定最高标准，并超越它们。如果你和我们一样，我们可以为你提供一个能点燃你热情的终极职业机会。
那么，这个职位具体是做什么的？
- 你在AI产品战略、（预）销售和客户成功之间的交汇点工作。
- 与产品经理和工程师，以及市场进入（GTM）团队紧密合作，定义、开发并推出驱动大量实时客户互动的对话式AI代理。
- 这个职位需要结合战略思维和实际的代理设计，要求你同时精通业务背景和技术执行。
你将如何产生影响？
- 作为客户的策略伙伴，支持具体AI项目的演进、执行和采用。
- 将业务需求转化为设计良好、性能优异的AI代理。
- 领导多个同时进行的复杂代理项目，这些项目在客户方和NiCE方面都具有最大可见度。
- 在整个开发周期中，弥合技术团队和业务利益相关者之间的差距。
- 通过对话设计、产品直觉和性能数据塑造代理行为。
- 提出数据驱动的行动项和迭代方案，提升客户成果和内部决策。
你具备哪些条件？
教育与背景
- 计算机科学、信息系统或相关专业的学士学位（或有同等经验证明）。
- MBA或类似经验，结合技术和业务运营是一个显著优势。
- 能够同时处理多个高风险项目。
- 有在高压环境下带领跨职能团队完成交付的经验。
AI与技术专长
- 对软件开发基础、产品管理和工程流程有扎实的理解。
- 你不会每天写代码，但需要足够的技术深度，能够与工程师和产品经理有效沟通。
- 能够在雄心勃勃的产品愿景和实际运行的AI代理之间架起桥梁。
客户体验与行业知识
- 有对话设计原则和客户体验策略的经验。
- 对于部署可稳定服务大量真实客户的AI系统有实际理解。
- 精通使用性能数据
查看英文原文
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what's the role all about?
- You'll operate at the crossroads of AI product strategy, (pre) sales and customer success.
- Work hand-in-hand with Product Managers and Engineers, and go-to-market (GTM) teams, to define, develop, and launch conversational AI agents that power large volumes of live customer interactions
- The role blends strategic thinking with hands-on agent design, requiring fluency in both business context and technical execution.
How will you make an impact?
- Serve as a strategic partner to customers, supporting the evolution, execution, and adoption of concrete AI initiatives.
- Convert business requirements into well-designed, high-performing AI agents.
- Lead delivery across multiple concurrent complex agentic projects that receive maximum visibility both from customer side as well as from the NiCE perspective.
- Bridge the gap between technical teams and business stakeholders throughout the entire development lifecycle.
- Shape agent behavior through conversational design, product intuition, and performance data.
- Surface data-driven action items and iterations that sharpen both customer outcomes and internal decision-making.
Have you got what it takes?
Education & Background
- Bachelor's degree in Computer Science, Information Systems or a related discipline (or demonstrated equivalent experience).
- An MBA or similar experience combining technology and business operations is a notable advantage.
- Proven ability to juggle multiple high-stakes projects at once.
- History of rallying cross-functional teams toward delivery in demanding environments.
AI & Technology Expertise
- Solid grasp of software development fundamentals, product management, and engineering workflows.
- You won't be writing code daily, but you need enough technical depth to hold your own alongside engineers and PMs.
- Capable of bridging the gap between ambitious product vision and working AI agents.
CX & Industry Knowledge
- Experience with conversational design principles and customer experience strategy.
- Practical understanding of what's involved in deploying AI that reliably serves real customers at volume.
- Skilled at using performance data to spot issues, mitigate risks, and iterate toward better outcomes.
Strategic & Communication Skills
- Sharp written and verbal communicator.
- Can distill complex technical detail into clear, actionable language for non-technical audiences.
- Strong critical thinking and comfort with ambiguity, able to make sound calls with incomplete information.
- Effective at aligning diverse stakeholders and maintaining momentum across workstreams.
What's in it for you?
- Get deeply involved in building and launching AI agents at the leading edge of the industry.
- Collaborate daily with product and engineering teams pushing the boundaries of enterprise AI at NiCE.
- Build a distinctive skill set spanning AI strategy, conversational design, and customer operations.
- Gain expertise that's in high demand and short supply across the market.
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.