高级人工智能项目经理，客户体验
Senior AI Project Manager, CX
在NiCE，我们从不设限。我们挑战自我极限，永不止步。我们志向远大，是变革者，追求胜利。我们设定最高标准并超越它们。如果你与我们一样，我们将为你提供一个能点燃你热情的终极职业机会。
我们正在寻找一位以AI交付为导向的项目经理，支持面向客户的软件和AI/GenAI项目，从启动到收尾。在此职位中，你将负责日常项目交付，协调技术和业务相关方，并确保团队间清晰沟通。你将推动执行，管理风险和依赖关系，并支持可预测的高质量客户体验。
职位描述：
- 管理软件和AI/GenAI交付项目，确保符合范围、时间表和客户期望。
- 建立并维护项目计划、日程、 RAID 日志和核心交付文档。
- 向客户和内部相关方传达项目状态、风险和依赖关系。
- 以专业态度及时处理升级问题。
- 在项目生命周期中协调跨职能团队。
- 参与PMO最佳实践的采用和持续改进工作。
- 根据变化的优先级或客户需求调整项目计划。
AI交付经验（优先）
- 管理对话式AI、LLM或NLU项目的软件交付。
- 能够基本评估AI用例并支持数据准备情况的评估。
- 与技术团队合作，理解模型性能和输出质量的考量。
- 在AI/GenAI实施过程中协助设定客户期望。
- 帮助识别和跟踪AI特定的风险（例如数据问题、模型行为、幻觉）。
- 熟悉提示工程概念和提示限制。
- 在日常工作中使用AI工具进行自动化、分析或文档编写。
- 协助监控和报告AI性能KPI。
- 了解AI成本驱动因素，如token使用和模型选择。
- 了解AI治理和安全基础知识，包括护栏和数据处理实践。
项目管理经验：
- 5年以上管理面向客户的软件或SaaS交付项目的经验。
- 有在Agile、Waterfall或混合方法中交付项目的经验。
- 接触过技术、SaaS和/或AI/GenAI项目环境。
- 具备强大的解决问题和风险管理能力
查看英文原文
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
We are seeking an AI delivery‑focused Project Manager to support customer‑facing software and AI/GenAI projects from initiation through closure. In this role, you will manage day‑to‑day project delivery, coordinate with technical and business stakeholders, and ensure clear communication across teams. You will help drive execution, manage risks and dependencies, and support a predictable, high‑quality customer experience.
Role Description:
- Manage software and AI/GenAI delivery projects, ensuring alignment with scope, timelines, and customer expectations.
- Build and maintain project plans, schedules, RAID logs, and core delivery documentation.
- Communicate project status, risks, and dependencies to customers and internal stakeholders.
- Support escalation handling with professionalism and timely follow‑through.
- Coordinate cross‑functional teams through the project lifecycle.
- Contribute to PMO best‑practice adoption and continuous improvement efforts.
- Adjust project plans based on changing priorities or customer needs.
AI Delivery Experience (Preferred)
- Manage software delivery of conversational AI, LLM, or NLU projects.
- Ability to assess AI use cases at a basic level and support evaluation of data readiness.
- Partner with technical teams to understand model performance and output quality considerations.
- Support customer expectation‑setting across AI/GenAI implementations.
- Help identify and track AI‑specific risks (e.g., data issues, model behavior, hallucinations).
- Familiarity with prompt engineering concepts and prompting limitations.
- Use AI tools in daily work for automation, analysis, or documentation.
- Assist with monitoring and reporting AI performance KPIs.
- Awareness of AI cost drivers such as token usage and model selection.
- Understanding of AI governance and safety basics, including guardrails and data‑handling practices.
Project Management Experience:
- 5+ years managing customer‑facing software or SaaS delivery projects.
- Experience delivering projects across Agile, Waterfall, or hybrid methodologies.
- Exposure to technical, SaaS, and/or AI/GenAI project environments.
- Strong problem‑solving and risk‑management abilities.
- Effective communication, organization, and stakeholder‑engagement skills.
- Proficiency with project management tools (MS Project, Salesforce, Rocketlane, Power BI preferred).
- PMP certification preferred.
What’s in it for you?
- Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!
This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.
This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.