首席AI项目经理，客户体验
Lead AI Project Manager, CX
在NiCE，我们不限制自己的挑战。我们不断突破自己的极限。我们有雄心，是变革者，我们为胜利而战。我们设定最高标准并超越它们。如果你和我们一样，我们将为你提供一个能点燃你热情的终极职业机会。
我们正在寻找一位以交付为导向的AI领导者，负责从启动到收尾的复杂客户项目。在此职位中，你将提供端到端交付的战略方向，作为主要客户合作伙伴，并确保与高层领导层保持清晰一致的沟通。你将与技术、产品及AI/生成式AI的利益相关方紧密合作，推动路线图对齐，支持市场推广准备，并主动管理风险、依赖关系和升级问题。
理想的候选人具备强大的领导力，有管理多个同时进行项目的成功经验，并具有以解决方案为导向的思维，能够推动团队协作、顺利执行并创造可衡量的客户价值。
职位描述：
- 管理高可见度的软件和AI/生成式AI项目，确保交付符合范围、时间表和客户期望。
- 管理项目计划、日程、RAID日志和所有核心项目文档。
- 与高管层保持清晰一致的沟通。
- 推动责任归属和问责。
- 专业且迅速地处理升级问题。
- 指导团队完成项目生命周期。
- 指导项目经理并推动PMO中的最佳实践。
- 应对优先级变化并调整项目方法以满足不断演变的业务和客户需求。
经验要求：
- 8年以上项目管理经验，主导过复杂的客户导向型软件交付项目。
- 有使用敏捷、瀑布和混合方法成功管理端到端交付的经验。
- 有交付技术、SaaS和AI/生成式AI项目的经历。
- 具备强大的分析能力，有管理风险、收入和升级问题的记录。
- 优秀的沟通和期望管理能力。
- 熟练使用项目管理和报告工具（如MS Project、Salesforce、Rocketlane、Power BI）。
- 需要PMP认证。
你能获得什么？
- 加入一家不断增长、颠覆市场的全球公司，团队由最优秀的人才组成，在快节奏、协作和创意的环境中工作！作为市场领导者，每一天在NiCE都是一次学习和成长的机会。
查看英文原文
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
We are seeking an AI delivery‑driven leader to guide complex, customer‑facing projects from initiation through closure. In this role, you will provide strategic directions across end‑to‑end delivery, act as the primary client partner, and ensure clear, consistent communication up to the leadership level. You will work closely with technical, product, and AI/GenAI stakeholders to drive roadmap alignment, support go‑to‑market readiness, and proactively manage risks, dependencies, and escalations.
The ideal candidate brings strong leadership presence, proven experience overseeing multiple concurrent initiatives, and a solution‑oriented mindset that drives team alignment, smooth execution, and measurable customer value.
Role Description:
- Manage high‑visibility software and AI/GenAI projects, ensuring delivery aligns with scope, timelines, and customer expectations.
- Manage project plans, schedules, RAID logs, and all core project documentation.
- Provide clear and consistent communication with executive leadership.
- Drive ownership and accountability.
- Manage escalations with professionalism and urgency.
- Guide teams through the project lifecycle.
- Mentor project managers and help advance best‑practices across the PMO.
- Navigate shifting priorities and adjust project approaches meet evolving business and customer needs.
Experience:
- 8+ years of project management experience leading complex, customer‑facing software delivery projects.
- Proven success managing full end to end delivery using Agile, Waterfall, and hybrid methodologies.
- Experience delivering technical, SaaS, and AI/GenAI projects.
- Strong analytical skills with a track record of managing risks, revenue, and escalations.
- Excellent communication & expectation management
- Advanced proficiency in project management and reporting tools (e.g., MS Project, Salesforce, Rocketlane, & Power BI).
- PMP certification required.
What’s in it for you?
- Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!
This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.
This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.