高级合作伙伴成功实施工程师
Senior Partner Success Implementation Engineer
在NiCE，我们不限制自己的挑战。我们不断挑战自己的极限。我们有雄心，是变革者，我们为胜利而战。我们设定最高标准并超越它们。如果你和我们一样，我们可以为你提供一个能点燃你热情的终极职业机会。
那么，这个职位是做什么的？
高级合作伙伴成功实施工程师是一个高级别的技术专家，负责推动合作伙伴在实施、准备和持续产品采用方面的成功。该职位提供高级技术专长，领导升级问题的解决，通过增强倡导影响产品方向，并确保合作伙伴能够大规模部署、配置和优化平台。
作为一位高级资源，该职位还指导初级工程师，为合作伙伴成功经理和客户成功经理提供战略技术指导，并为整个合作伙伴生态系统的技术领导做出贡献。
你将如何产生影响
技术倡导与产品支持
- 为已准备就绪的合作伙伴客户提供专家级的技术指导、故障排除和平台知识。
- 推动产品增强，代表复杂的合作伙伴需求，并与内部工程和产品团队合作。
- 领导高可见度或升级的支持工作，确保及时解决和平台的最佳性能。
实施领导力
- 监督合作伙伴客户的复杂技术实施项目，包括高级配置、集成、部署架构和入职策略。
- 确保合作伙伴理解可扩展的部署模型、技术最佳实践和长期运营成功策略。
- 指导从实施到稳定支持的交接，确保合作伙伴和内部团队的顺利过渡。
跨职能协作
- 作为TAM和合作伙伴成功组织的高级联络人，确保合作伙伴和客户支持动作之间的深入技术对齐。
- 与合作伙伴成功经理合作，评估合作伙伴的成熟度，识别技术差距，并推动采用策略。
- 在面向合作伙伴的团队中传达产品更新、平台变化和技术见解，影响更广泛的运营卓越。
知识分享与最佳实践
- 在合作伙伴账户之间创建和分享高级最佳实践、技术手册和经验教训。
- 领导内部
查看英文原文
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
The Senior Partner Success Implementation Engineer is a senior-level technical expert who plays a critical role in driving partner success across implementation, readiness, and ongoing product adoption. This role provides advanced technical expertise, leads escalated troubleshooting, influences product direction through enhancement advocacy, and ensures partners are fully enabled to deploy, configure, and optimize the platform at scale.
As a senior resource, this role also mentors junior engineers, provides strategic technical guidance to Partner Success Managers and TAMs, and contributes to technical leadership across the partner ecosystem.
How will you make an impact
Technical Advocacy & Product Support
- Deliver expert-level technical guidance, troubleshooting, and platform knowledge to partner customers following readiness.
- Champion product enhancements, representing complex partner needs and collaborating with internal engineering and product teams.
- Lead high-visibility or escalated support engagements to ensure timely resolution and optimal platform performance.
Implementation Leadership
- Oversee complex technical implementation projects for partner customers, including advanced configuration, integrations, deployment architecture, and onboarding strategies.
- Ensure partners understand scalable deployment models, technical best practices, and long-term operational success strategies.
- Guide handoff from implementation to steady-state support while ensuring smooth transition for partners and internal teams.
Cross-Functional Collaboration
- Serve as a senior liaison to TAM and Partner Success organizations, ensuring deep technical alignment across partner and customer support motions.
- Collaborate with Partner Success Managers to assess partner maturity, identify technical gaps, and drive adoption strategies.
- Communicate product updates, platform changes, and technical insights across partner-facing teams, influencing broader operational excellence.
Knowledge Sharing & Best Practices
- Create and share advanced best practices, technical playbooks, and lessons learned across partner accounts.
- Lead internal knowledge-sharing sessions, mentor Implementation Engineers, and elevate the technical capabilities of the Partner Success organization.
- Contribute to scalable enablement content, documentation, and training material to enhance partner readiness and technical proficiency.
- Lead executive business reviews and represent partner technical needs in strategic planning forums.
Have you got what it takes?
- 5-7 years of experience in implementation engineering, solutions engineering, technical support, or a related technical customer facing role.
- Strong expertise in diagnosing and resolving complex technical issues across integrations, APIs, configuration, and deployment environments.
- Exceptional communication skills with the ability to translate highly technical concepts for diverse audiences.
- Proven ability to lead technical projects, influence stakeholders, and collaborate effectively across cross-functional teams.
- Ability to travel up to 20% regional travel; some international travel may be necessary to meet with partners, attend business reviews, and support regional initiatives.
You will have an advantage if you also have:
- Experience partnering with channel or reseller organizations
- Experience in a global technology or SaaS organization. Professional services, or Solution Delivery
- Deep knowledge of global partner ecosystems or channel/alliances strategy.
- Familiarity with cloud architectures, API ecosystems, or enterprise deployment patterns.
What’s in it for you?
Learn more about the Benefits at NICE (Link which we will land up on benefits section
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!
About NICE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.