技术客户经理
Technical Account Manager
**关于Glia**
Glia是排名第一的银行人工智能平台，赋能社区和区域金融机构创造效率，加速贷款增长，推动存款，并提供能够战胜大银行和金融科技公司的体验。
Glia的银行人工智能操作系统是现有技术栈之上的核心智能层，激活了一个由专业代理组成的AI工作队伍，这些代理从银行数据、交互历史和系统记录中获取信息。这些经过银行训练的代理在语音和数字领域——从前台到后台——自动化流程，从而降低运营成本并实现通用银行家模式。
Glia凭借其坚不可摧的安全性和可靠性，赢得了700多家银行和信用合作社的信任。Glia提供了行业首个合同保证的无幻觉承诺。这就是为什么Glia客户能够迅速且自信地开始使用银行人工智能，并从第一天起就取得可衡量的结果。更多关于Glia的信息请访问[glia.com](http://glia.com)。
**工作内容**
作为Glia的技术客户经理，你将在确保客户成功和满意度方面发挥关键作用，与客户成功经理和解决方案架构师协作。这个角色需要你作为客户的首要技术资源，与外部和内部利益相关者紧密合作，推动平台使用和技术优化。
**团队结构**
我们的团队分布在美加两国。作为我们小而强大的团队的一员，你将对快速扩展的组织建立基础起到关键作用。作为我们在墨西哥的首位技术客户经理，你将帮助本地建立和塑造这一职能，同时支持美国客户组合。这是一个高影响力的机会，你的贡献将有助于定义团队的未来。该职位专注于4-7个战略客户，使你能够建立深入的技术合作和有意义的客户互动。
**职责**
客户成功与关系管理
- 通过与客户团队协作推动平台采用和增长
- 与客户IT团队和内部利益相关者建立战略关系
- 收集反馈并参与产品改进计划
技术支援与问题解决
- 领导复杂的问题排查并提供主动的技术指导
- 监控和维护系统集成和安全配置
- 实施风险监控方案
查看英文原文
**About Glia**
Glia is the #1 Banking AI platform, empowering community and regional financial institutions to create efficiencies, accelerate loan growth, drive deposits, and deliver experiences that win against megabanks and fintechs.
Glia's Banking AI Operating System is a central intelligence layer on top of existing tech stacks, activating an AI workforce of specialized agents that draw from banking data, interaction history, and integrated systems of record. These banking-trained agents automate workflows across voice and digital–from front office to back office–resulting in decreased operational costs and the Universal Banker model.
Trusted by 700+ banks and credit unions for its ironclad security and reliability, Glia delivers the industry’s first contractual no-hallucination guarantee. It’s why Glia customers quickly and confidently put Banking AI to work with measurable results from day one. More information about Glia can be found at [glia.com](http://glia.com).
**The work**
As a Technical Account Manager at Glia, you will play a key role in ensuring the success and satisfaction of our clients by collaborating with Customer Success Managers and Solutions Architects. This role involves working closely with both external and internal stakeholders as the primary technical resource for your clients, you will drive platform utilization and technical optimization.
**The team’s setup**
Our team is distributed across the U.S. and Canada. As part of our small but mighty team, you'll be instrumental in establishing the foundation for our rapidly expanding organization. As our first Technical Account Manager hire in Mexico, you’ll help build and shape this function locally while supporting a portfolio of U.S.-based customers. This is a high-impact opportunity where your contributions will help define the team’s future. The role maintains a focused portfolio of 4–7 strategic accounts, enabling deep technical partnerships and meaningful customer engagement.
**Responsibilities**
Customer Success & Relationship Management
- Drive platform adoption and growth through Account Team collaboration
- Build strategic relationships with customer IT teams and internal stakeholders
- Gather feedback and contribute to product improvement initiatives
Technical Support & Problem Solving
- Lead complex troubleshooting and provide proactive technical guidance
- Monitor and maintain system integrations and security configurations
- Implement risk monitoring systems and resolve technical issues
System Optimization & Analytics
- Design and implement efficient configuration and routing strategies
- Analyze performance metrics to improve productivity and efficiency
- Identify and enable technical expansion within the customer's roadmap
**Technologies You'll Work With**
- Web Technologies (e.g., REST APIs, WebRTC, Web Sockets)
- SIP and Media Streaming Technologies
- Mobile Technologies (e.g., Swift, Java, Kotlin)
Jira, QuickSight, Salesforce
**Requirements**
- 5+ years of experience in technical consulting, technical account management, solutions architecture, or another similar client-facing technical role
- Expertise in Contact Center as a Service (CCaaS) solutions and SIP is an advantage
- Strong understanding of software and front-end development concepts
- Proven problem-solving skills with the ability to prioritize tasks effectively
- Excellent communication skills, both verbal and written.
- Ability to articulate technical concepts to non-technical executive audiences.
- Bachelor’s degree in a relevant field
**Benefits**
- Competitive salary and stock options
- Professional development support (trainings, courses, conferences, books, etc)
- Access to all the latest tools and equipment you’ll need
- Team events: annual employee awards, internal hackathons, and a dozen cool events from cooking to the Glia olympic games :)
- Diversity: 25 countries represented
Glia is an equal-opportunity employer. Glia does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.
_The Glia Talent Acquisition team uses **@**_ [_**glia.com**_](http://glia.com) _and_ [_**@**_](mailto:darina.danchenko@gliatalent.com) [_**gliatalent.com**_](http://gliatalent.com) _email addresses for coordinating interviews, providing updates, and sending documents._
_Our hiring process involves an introduction, practical and team interviews, and a decision and offer. For more information, visit our_ [_Recruitment Privacy Notice page_](https://www.glia.com/eu-recruitment-privacy-notice) _or contact our talent team via **talent@glia.com**_