生态合作伙伴经理
Ecosystem Partner Manager
**关于Glia**
Glia是排名第一的银行人工智能平台，帮助社区和区域金融机构提高效率、加速贷款增长、推动存款，并提供能够战胜大银行和金融科技公司的体验。
Glia的银行AI操作系统是建立在现有技术栈之上的核心智能层，激活了一个由专业代理组成的AI工作团队，这些代理从银行数据、互动历史和系统记录中获取信息。这些经过银行训练的代理自动化了语音和数字渠道的流程——从前台到后台——从而降低运营成本并实现通用银行家模式。
Glia凭借其坚不可摧的安全性和可靠性，受到700多家银行和信用合作社的信任。Glia推出了行业首个合同保证的无幻觉承诺。这就是为什么Glia的客户能够在第一天就迅速且自信地部署银行AI，并取得可衡量的成果。更多关于Glia的信息请访问[glia.com](http://glia.com)。
### **职位描述：**
我们正在寻找一名生态系统合作伙伴经理加入我们的联盟与渠道团队，负责Glia生态系统合作伙伴关系的全生命周期管理。目前，Glia在客服中心和客户体验领域与不断增长的技术合作伙伴组合合作。该职位将全程管理这些关系，并帮助我们通过新的战略合作伙伴扩展生态系统。
你将成为我们合作伙伴与Glia内部团队之间的纽带。这意味着要与联盟副总裁紧密合作制定商业策略，与法务部门处理协议，以及与产品、产品营销和销售支持团队合作，将新的集成合作伙伴推向市场。这是一个需要高度责任感的职位，适合同时具备商业直觉和实际项目管理能力的人选。该职位为远程办公，对美国任何地区的候选人开放，每年最多有30%的时间用于合作伙伴会议和行业活动。
**合作伙伴入职与商业管理**
- 主导生态系统合作伙伴的全流程入职生命周期，从初步接触和适配评估，到商业协议、合同执行和联合上市计划。
- 与联盟副总裁合作设计新的合作伙伴商业模型（转售、白标、OEM、推荐），并与法务部门协作审查、谈判和最终确定合作伙伴条款和协议。
**跨职能发布与项目管理**
- 制定并执行新集成生态系统的全面发布计划
查看英文原文
**About Glia**
Glia is the #1 Banking AI platform, empowering community and regional financial institutions to create efficiencies, accelerate loan growth, drive deposits, and deliver experiences that win against megabanks and fintechs.
Glia's Banking AI Operating System is a central intelligence layer on top of existing tech stacks, activating an AI workforce of specialized agents that draw from banking data, interaction history, and integrated systems of record. These banking-trained agents automate workflows across voice and digital–from front office to back office–resulting in decreased operational costs and the Universal Banker model.
Trusted by 700+ banks and credit unions for its ironclad security and reliability, Glia delivers the industry’s first contractual no-hallucination guarantee. It’s why Glia customers quickly and confidently put Banking AI to work with measurable results from day one. More information about Glia can be found at [glia.com](http://glia.com).
### **The Role:**
We are looking for an Ecosystem Partner Manager to join our Alliances & Channels team and own the full lifecycle of Glia's ecosystem partnerships. Glia currently works with a growing portfolio of technology partners across the contact center and customer experience landscape. This person will manage those relationships end to end and help us expand the ecosystem with new strategic partners.
You will act as the connective tissue between our partners and Glia's internal teams. That means working closely with the SVP of Alliances on commercial strategy, with Legal on agreements, and with Product, Product Marketing, and Sales Enablement to bring new integrated partners to market. This is a high-ownership role for someone who combines commercial instincts with real program management discipline. The role is remote and open to candidates anywhere in the US, with up to 30% travel for partner meetings and industry events.
**Partner Onboarding & Commercial Management**
- Lead the end-to-end onboarding lifecycle for ecosystem partners, from initial outreach and fit assessment through commercial agreement, contract execution, and joint go-to-market planning.
- Partner with the SVP of Alliances to structure new partner commercial models (resale, white-label, OEM, referral) and with Legal to review, negotiate, and finalize partner terms and agreements.
**Cross-Functional Launch & Program Management**
- Build and execute comprehensive launch plans for new integrated ecosystem partners, serving as the central project manager across Product, Product Marketing, and Sales Enablement.
- Drive alignment and accountability across cross-functional teams without direct reporting authority to keep milestones on schedule.
**Sales Enablement & Content Creation**
- Build and maintain central sales enablement resources so internal teams are fully equipped to position and sell each ecosystem partner.
- Develop initial and ongoing enablement plans that communicate each partner's value proposition, commercial structure, requirements, and processes to the field.
**Ongoing Partner Management & Pipeline Tracking**
- Establish and manage an ongoing communication cadence with established ecosystem partners.
- Track and maintain active joint deal pipelines for key partners to ensure visibility into opportunities at every stage.
**Resold Product Deal Operations & Sales Support**
- Serve as the internal deal partner for resold partner products, connecting reps across organizations, guiding them through commercial deal nuances, and overseeing commercial accuracy and process throughout the sales cycle.
### **Qualifications:**
- **Experience:** 5+ years managing ecosystem or technology partnerships in a B2B SaaS environment, ideally owning partner relationships end to end.
- **Cross-Functional Influence:** Proven ability to lead initiatives and hold stakeholders across Sales, Legal, Product, and Marketing accountable without formal authority.
- **Commercial & Contractual Acumen:** Experience navigating commercial structures such as resale, referral, and revenue-share, and partnering with Legal to negotiate agreement terms.
- **Operational Rigor:** Strong attention to detail with comfort handling deal support, verifying order forms and pricing configurations, and documenting discount structures.
- **Program & Launch Management:** Demonstrated success building structured project plans, managing multi-partner pipelines (active, contracting, and inactive), and executing launches that span multiple departments.
- **Technical Translation:** Conceptual understanding of software integrations and APIs, with the ability to bridge conversations between internal product and engineering teams and external partner counterparts.
- **Communication:** Clear, confident communicator with executives, field teams, and external partner stakeholders alike.
### **Nice to Have:**
- Background in CCaaS, contact center, or customer experience technology. Much of Glia's partner ecosystem lives in this space.
- Familiarity with financial technology, banking, or credit union software.
- Experience in a partner-led or channel sales motion, including supporting reps through co-sell or resell deals.
- Experience with CRM-based pipeline management and partner tooling (e.g., Salesforce, PRM platforms).
### **Benefits:**
- Stock options and competitive salary
- Professional development support, including trainings, courses, conferences, and books
- Access to the latest tools and equipment you’ll need
- Sports compensation and reimbursement for therapy and counseling sessions
- Team events, including annual employee awards, internal hackathons, and events ranging from cooking activities to the Glia Olympic Games
- A diverse, international team representing 25 countries
Glia is an equal-opportunity employer. Glia does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity or expression, national origin, disability, age, genetic
Glia is an equal-opportunity employer. Glia does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.
_The Glia Talent Acquisition team uses **@**_ [_**glia.com**_](http://glia.com) _and_ [_**@**_](mailto:darina.danchenko@gliatalent.com) [_**gliatalent.com**_](http://gliatalent.com) _email addresses for coordinating interviews, providing updates, and sending documents._
_Our hiring process involves an introduction, practical and team interviews, and a decision and offer. For more information, visit our_ [_Recruitment Privacy Notice page_](https://www.glia.com/eu-recruitment-privacy-notice) _or contact our talent team via **talent@glia.com**_