高级业务系统分析师
Lead Sr. Business System Analyst
**我们是谁**
Zeta Global（纽约证券交易所代码：ZETA）是一个由人工智能驱动的营销云平台，利用先进的人工智能（AI）和数万亿的消费者数据信号，帮助营销人员更高效地获取、增长和留住客户。通过 Zeta 营销平台（ZMP），我们的愿景是通过将身份识别、智能分析和全渠道激活整合到一个平台上——由行业内最大的专有数据库和 AI 驱动——使复杂的营销变得简单。我们的企业客户在多个垂直领域都可以通过每个渠道与消费者进行个性化体验，从而提升营销活动的效果。Zeta 由 David A. Steinberg 和 John Sculley 于 2007 年创立，总部位于纽约市，并在全球设有办事处。如需了解更多信息，请访问 [www.zetaglobal.com](https://www.zetaglobal.com)。
**职位职责**
首席高级业务系统分析师（BSA）负责为新客户的实施或现有实施中的大型项目定义解决方案。BSA 必须能够理解客户业务需求，并将其映射到我们的技术中。然后记录并帮助向客户和内部执行团队传达这一愿景。
候选人应具备扎实的数据库架构、数据建模、接口开发和使用实时 Web 服务进行系统集成的知识。还应具备对 CRM、CDP、电子邮件和数据库营销概念的深入理解。
**职责：**
**主导项目范围定义：**
- 收集并定义项目需求
- 理解客户的工作流程和业务目标
- 获取并理解用例
- 了解现有的技术和数据基础设施
- 进行应用与客户明确需求之间的差距分析
- 设定期望
**战略性思考以定义解决方案建议：**
- 与架构师和开发人员协作
- 估算项目影响（资源/工时）
- 记录推荐的解决方案
- 协助客户团队进行演示和评审流程
**维护文档：**
- 撰写需求文档/功能规范
- 在项目生命周期内更新变更内容
- 编写并管理内部沟通的工单
**为成功执行和 QA 做出贡献：**
- 作为解决方案的内部专家
- 在项目生命周期中与开发、测试和生产支持团队协作
- Pro
查看英文原文
**WHO WE ARE**
Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform – powered by one of the industry’s largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world. To learn more, go to [www.zetaglobal.com](https://www.zetaglobal.com).
**The Role**
The Lead Senior Business Systems Analyst (BSA) leads the definition of the solution for new client implementations or larger projects on an existing implementation. The BSA must be able to understand the client’s business requirements and map those to our technology. Then document and help communicate that vision to the client and to internal execution teams.
Candidates should have a strong grasp of database architecture, data modeling, Interface development and system integration using real-time web-services. He or she should also have a solid understanding of CRM, CDP, email and database marketing concepts.
**Responsibilities:**
**Lead project scoping:**
- Gather and define project requirements
- Understand client workflows and business goals
- Elicit and comprehend use cases
- Learn existing technical and data infrastructure
- Conduct gap analysis between application and stated customer requirements
- Set expectations
**Think strategically to define solution recommendation:**
- Collaborate with Architects and Developers
- Estimate project impact (resources / hours)
- Document recommended solution
- Support client team with presentation and review process
**Maintain Documentation:**
- Draft requirements documents/functional specifications
- Update changes throughout the project lifecycle
- Author and manage tickets for internal communication
**Contribute to successful execution and QA:**
- Serve as internal SME on the solution
- Collaborate with development, QA and production support teams through project lifecycle
- Proactively identify and address project risks
- Support QA and UAT to ensure requirements are met
**Other responsibilities:**
- Become a product expert
- Manage multiple competing priorities through effective organization and communication
- Recommend and institute best practice and methodology and tools
- Provide guidance to client success team on technical capabilities, staffing and infrastructure needs
**Qualifications:**
- Management experience of similar roles
- Experience contributing to project documentation including Business requirements documentation, specifications, SOWs, LOE’s, etc
- Ability to understand and represent the needs of the end user in a software development environment
- Strong consultative and advisory skills.
- Excellent written and verbal communications.
- Strong MS Office skills (Word, Excel, PowerPoint).
- Ability to acknowledge marketing and strategic needs to assess and recommend technical requirements.
- Ability to communicate complex technical concepts to technical and non-technical audiences.
- Subject matter expert thought leader (supports organization’s processes and procedures and can implement a new product or major modifications from start to finish).
- Web-services experience with RESTful APIs desired
- 5+ years of experience with software implementation from requirement through design, development, and user acceptance
- Bachelor's Degree or higher in technology-related field or relevant experience in implementing software.
- 4+ year's experience using Snowflake
**BENEFITS & PERKS**
- Unlimited PTO
- Excellent medical, dental, and vision coverage
- Employee Equity
- Employee Discounts, Virtual Wellness Classes, and Pet Insurance And more!!
**SALARY RANGE**
The salary range for this role is $150,000 - $160,000, depending on location and experience.
**PEOPLE & CULTURE AT ZETA**
Zeta considers applicants for employment without regard to, and does not discriminate on the basis of an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Zeta discriminate on the basis of sexual orientation, gender identity or expression.
We’re committed to building a workplace culture of trust and belonging, so everyone feels invited to bring their whole selves to work. We provide a forum for employees to celebrate, support and advocate for one another. Learn more about our commitment to diversity, equity and inclusion here: [https://zetaglobal.com/blog/a-look-into-zetas-ergs/](https://zetaglobal.com/blog/a-look-into-zetas-ergs/)
**ZETA IN THE NEWS!**
[https://zetaglobal.com/press/?cat=press-releases](https://zetaglobal.com/press/?cat=press-releases)
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