软件工程师，用户运营
Software Engineer, User Operations
我们的使命是自动化编码。我们旅程的第一步是打造最好的工具，供专业程序员使用，结合创新研究、设计和工程。我们的组织结构非常扁平，团队小而人才密集。我们特别喜欢那些追求真理、充满热情且富有创造力的人。我们享受激烈的辩论、疯狂的想法以及快速交付代码。
关于该职位
我们正在招聘一名软件工程师加入用户运营团队，负责构建和打造我们的产品质量基础设施和工具——这些系统能够大规模地捕捉、分类、路由并处理客户和产品反馈。你将参与从智能错误报告流程到大规模捕捉客户反馈的软件，再到为我们的业务提供实时可见性的系统，这些系统能捕捉到最强的客户声音信号。
这是一个面向内部的职位，对产品质量有直接影响。你将构建连接客户体验与所构建内容的闭环系统——帮助我们在用户发现问题之前就发现它们，并确保正确的信号快速传递给正确的人。如果你对从零开始构建一个AI原生、首创的客户声音计划感到兴奋，那么这个职位适合你。
你将做什么
- 开发具有人工智能功能的系统，大规模整合客户信号——区分噪音与重要信息，将反馈路由到正确的团队，并以实际影响产品决策的方式呈现客户声音。
- 构建仪表盘和数据管道，使工程和产品负责人能够实时了解错误数量、质量趋势以及他们的领域现状——按产品区域、严重程度和时间进行分析。
- 构建智能错误接收和分类系统——从手动、不一致的优先级设置转向代理式流程，实现大规模生成高质量、高优先级的错误报告。
- 构建跨我们工具生态系统（工单系统、支付流程、CRM、数据仓库等）的集成，创建无缝的工作流程。
- 与领域专家和支持工程师合作，识别痛点并快速交付解决方案——你为一个内部团队构建，他们会让你知道哪里出了问题。
你可能适合这个职位
- 具有跨职能协作经验，能够交付高影响力、技术性强的项目和系统
- 具有构建内部工具、开发者平台或运维基础设施的经验
- 具有全栈开发能力
查看英文原文
Our mission is to automate coding. The first step in our journey is to build the best tool for professional programmers, using a combination of inventive research, design, and engineering. Our organization is very flat, and our team is small and talent dense. We particularly like people who are truth-seeking, passionate, and creative. We enjoy spirited debate, crazy ideas, and shipping code.
ABOUT THE ROLE
We're hiring a Software Engineer for our User Operations team to own and build our product quality infrastructure and tooling — the systems that capture, triage, route, and acts on customer and product feedback at scale. You'll work on everything from intelligent bug reporting pipelines to software that captures customer feedback at scale to systems that give our business real-time visibility into our strongest Voice of the Customer signals.
This is an internal-facing role with direct impact on product quality. You'll be building the systems that close the loop between what customers experience and what gets built — helping us catch problems before our users do, and ensuring the right signal reaches the right people, fast. If building an AI-native, first-of-its-kind Voice of the Customer program from the ground up excites you, this role is for you.
WHAT YOU'LL DO
- Develop AI-powered systems that synthesize customer signal at scale — separating noise from what matters, routing feedback to the right teams, and surfacing the voice of the customer in ways that actually shape product decisions.
- Build dashboards and data pipelines that give engineering and product leaders real-time visibility into bug volume, quality trends, and where their domains stand — by product area, severity, and over time.
- Build intelligent bug intake and triage systems — moving from manual, inconsistent prioritization to agentic pipelines that produce well-written, well-prioritized bug reports at scale.
- Build integrations across our tooling ecosystem (ticketing systems, payment processes, CRM, data warehouse, etc.) to create seamless workflows.
- Partner with domain specialists and support engineers to identify pain points and ship solutions quickly — you're building for an internal team that will tell you exactly what's broken.
YOU MAY BE A FIT IF
- Experience working cross-functionally to deliver highly impactful, technical projects and systems
- Experience building internal tools, developer platforms, or operations infrastructure.
- Strong full-stack engineering skills — you're comfortable owning projects from database to UI.
- Experience with data pipelines, ETL processes, and analytics tooling.
- Deep product knowledge of Cursor and AI-assisted development workflows.
- Experience integrating with third-party platforms (ticketing systems, payment processors, CRMs).
- Strong sense of ownership and a bias for action — you ship fast and iterate based on feedback.
- Self-starter with curiosity, creativity, and a distaste for manual toil.