客户交付工程师 (NASA)
Customer Delivery Engineer (NASA)
在Tiger Data（原Timescale），我们为开发者和企业打造了最快的PostgreSQL平台，专为事务性、分析性和代理型工作负载设计。全球数以千计的组织信赖Tiger，它加速实时洞察，驱动智能应用，并大规模支撑关键基础设施。作为一家全球分布式、以远程优先的团队，我们致力于直接沟通、责任担当和协作卓越，正在塑造数据基础设施的未来，专注于速度、灵活性和简洁性。
负责客户采用中最困难的部分。快速交付实际成果。
你不仅仅是提供建议，而是构建真实系统，解决真实问题，并将参考架构转化为高速的生产部署。
作为Tiger Data的客户交付工程师，你将直接与我们最重要的客户合作，在他们决定性的时刻：迁移、性能调优、模式设计和生产部署。你将编写SQL，调试慢查询，优化实际工作负载，同时使用AI助手加快速度，更聪明地工作。你的工作是帮助客户成功上线，而不是撰写长篇文档或为他人打开工单。
这不是一个支持岗位。这是一个为在模糊中茁壮成长的建造者准备的交付工程岗位，他们热爱直接与客户合作，并希望看到自己的工作迅速转化为真实的生产环境。
**熟悉TimescaleDB！** 在申请和面试前，必须注册免费试用并进行测试。[https://console.cloud.timescale.com/signup](https://console.cloud.timescale.com/signup)
在这里查看教程：[https://docs.tigerdata.com/tutorials/latest/real-time-analytics-transport/](https://docs.tigerdata.com/tutorials/latest/real-time-analytics-transport/)
TigerData是一家以远程优先的公司。这是一份全职远程职位。本次招聘将重点关注**北美/南美（NASA）**时区。
### **你将负责以下工作：**
- **交付客户项目**
- 实施迁移、数据优化和模式设计
- 规划并执行具有明确可衡量成果的项目
- **解决复杂技术问题**
- 调整慢查询和配置
- 编写战术修复方案和脚本，快速解除客户障碍
- **应用AI加速工程**
- 使用助手（LLMs，AI助手）
查看英文原文
At Tiger Data, formerly Timescale, we empower developers and businesses with the fastest PostgreSQL platform designed for transactional, analytical, and agentic workloads. Trusted globally by thousands of organizations, Tiger accelerates real-time insights, drives intelligent applications, and powers critical infrastructure at scale. As a globally distributed, remote-first team committed to direct communication, accountability, and collaborative excellence, we're shaping the future of data infrastructure, built for speed, flexibility, and simplicity.
Own the hardest part of customer adoption. Ship real results, fast.
You’re not just handing out advice, you’re building real systems, fixing real problems, and translating reference architectures into blazing-fast production deployments.
As a Customer Delivery Engineer at Tiger Data, you’ll work directly with our most strategic customers during their make-or-break moments: migrations, performance tuning, schema design, and production rollout. You’ll write SQL, debug slow queries, optimize real workloads, and you’ll do it all while using AI copilots to go faster and work smarter. Your job is to help customers go live successfully, not to write long docs or open tickets for someone else to fix.
This isn’t a support role. It’s a delivery engineering role for builders who thrive in ambiguity, love working directly with customers, and want to see their work quickly translate into a real-world production environment.
**Be familiar with TimescaleDB!** It's essential that you sign up for the free trial and test it out before you apply and interview. [https://console.cloud.timescale.com/signup](https://console.cloud.timescale.com/signup)
Check out a tutorial here: [https://docs.tigerdata.com/tutorials/latest/real-time-analytics-transport/](https://docs.tigerdata.com/tutorials/latest/real-time-analytics-transport/)
TigerData is a remote first company. This is a full-time, remote position. This application will focus on **North America/South America (NASA)** time zones.
### **What you will be responsible for in this role:**
- **Deliver customer projects**
- Implement migrations, data optimizations, and schema designs
- Scope and execute engagements with clear, measurable deliverables
- **Fix complex technical problems**
- Tune slow queries and configurations
- Write tactical fixes and scripts to unblock customers quickly
- **Apply AI to accelerate engineering**
- Use copilots (LLMs, AI assistants) to generate query rewrites and test optimizations
- Create reusable AI prompts and delivery playbooks
- **Bridge architecture and reality**
- Translate reference architectures into customer-specific deployments
- Adapt TigerData features (e.g., Hypertables, Hypercore, continuous aggregates, vector search) to real workloads
- **Be the customer’s technical champion**
- Own technical success during project delivery
- Escalate to core Engineering only when there’s a product-level gap
- **Capture and share knowledge**
- Write playbooks, scripts, and internal guides
- Feed learnings back to Product and Engineering
### **You could be a great fit if you:**
- Have deep hands-on experience with PostgreSQL — especially SQL tuning, performance optimization, and schema design
- Have delivered complex migrations, data transformations, or optimizations in production environments
- Are fluent in SQL and Python (or similar scripting languages for data work)
- Are comfortable leading technical conversations with customers, especially under pressure
- Love using AI tools (copilots, LLMs) to speed up query rewriting, code generation, or problem diagnosis
- Communicate clearly and know how to explain tradeoffs to customers in high-stakes moments
- Bonus: experience in Implementation Engineering, Integration Engineering, Solutions Engineering, Professional Services, or Technical Consulting
### **You might not be a great fit if you:**
- Prefer building long-term features instead of solving immediate customer problems
- You’re uncomfortable being hands-on with messy workloads (slow queries, bad schemas, confusing configs)
- Dislike being customer-facing and want to stay behind the scenes
- Prefer reactive ticket-based support work instead of structured delivery projects
- Struggle with ambiguity and adapting high-level solutions to complex use cases
### **Success in this role looks like:**
- Customers consistently go live in production, on-time and with clear performance wins
- Projects deliver measurable outcomes — e.g., 10x faster queries, seamless migrations
- You’re known internally as a go-to technical voice on Postgres performance and customer delivery
- Knowledge from your work gets reused across the org — through scripts, guides, or automation
- You’re seen by customers as a trusted technical advisor, not just a vendor support rep
#### **Our Commitment:**
- We respond to every applicant.
- We review applications fairly and objectively, and shortlist based on relevant skills and experience.
- We ensure clear and timely communication throughout your candidate journey.
- We maintain a rigorous interview process with a high bar, designed to give you the opportunity to meet various team members you'll collaborate with across our organization.
#### [**About Tiger Data🐯**](https://www.tigerdata.com/about)
Tiger Data, formerly Timescale, sets the standard as the fastest PostgreSQL platform for modern workloads. Trusted by more than 2,000 customers across 25+ countries and powering over 3 million active databases, we enable developers and organizations to build real-time, intelligent applications at scale. Backed by $180 million from top-tier investors, Tiger Data is building the new standard for data infrastructure, built on PostgreSQL, designed for the future.
_👉_ 👉 Want to get a feel for how we work and what we value? Check out our blog post: [**What It Takes to Thrive at Tiger Data**](https://www.timescale.com/blog/what-it-takes-to-thrive-at-timescale)
We embrace diversity, curiosity, and collaboration. Whether debating the perfect chicken nugget crunch 🍗, sharing workout routines 💪, or discussing your favorite plants 🌱 and pets 🐾, you'll find your community here.
#### **Our Tech Stack:**
We don't require previous experience with our tech stack, but enthusiasm for learning is key. Our technologies include PostgreSQL, Tiger Cloud, AWS, Go, Docker, Kubernetes, Python, and innovative features like Hypertables, Hypercore, vector search, and real-time analytics.
Learn more at [www.tigerdata.com](http://www.tigerdata.com) or follow us on Twitter [@TigerDatabase](https://x.com/TigerDatabase)
#### **What We Offer:**
(Please note that benefits may vary based on country.)
- Flexible PTO and comprehensive family leave
- Fridays off in August 😎
- Fully remote opportunities globally
- Stock options for long-term growth
- Monthly WiFi stipend
- Professional development and educational resources 📚
- Premium insurance options for you and your family (US-based employees)
Ready to join the future of PostgreSQL? We can’t wait to meet you. 🚀🐯