行政协调员计划经理
Manager, Administrative Coordinator Program
我们是谁
关于 Stripe
Stripe 是一家面向企业的金融基础设施平台。数以百万计的公司——从全球最大的企业到最具雄心的初创公司——都使用 Stripe 来接受支付、增长收入并加速新的商业机会。我们的使命是提升互联网的 GDP，而我们面前有大量工作要做。这意味着你将有机会在职业生涯中从事最重要的工作，同时让全球经济触手可及。
关于团队
全球 ABP 团队是一个关键平台，通过为领导层提供高价值、高影响力的行政支持，提高 Stripe 全球范围内的效率和效果。全球 ABP 团队是一个被认可和重视的团队，是 Stripe 运营的重要组成部分。全球 ABP 团队的一个关键部分是我们的行政协调员团队——一个由高度积极和技能娴熟的个人组成的中心化团队，他们为 Stripe 的领导层提供核心行政支持。
你会做什么
随着行政协调员项目和团队不断壮大，你将找到成功构建可扩展流程和系统的办法，管理保持 Stripe 人才标准的招聘实践，并管理多个地区的个体贡献者。此外，你还将与组织内关键的利益相关者和领导建立关系，以支持行政协调员和更大的全球 ABP 团队的工作。你将向 ABP 项目经理汇报，并与其紧密合作，支持全球 ABP 项目的运营工作、项目规划和流程，包括运营节奏、业务节奏和文档。
职责
- 管理和领导行政协调员团队
- 了解团队的工作量和资源情况
- 制定并维护项目范围，确保个人能够取得成功
- 了解团队和个体的表现以及支持质量
- 制定并维护项目文档和指南
- 向团队成员提供定期且频繁的反馈和指导
- 处理项目中的升级问题、反馈和担忧
- 建立与高管、同级和利益相关者之间的牢固关系，保持有效的沟通渠道，并在没有权威的情况下产生影响
- 与 ABP 项目经理合作，管理人员编制和容量规划流程
- 管理入职流程
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Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
About the team
The global ABP Team acts as a critical platform that enables and improves efficiencies and effectiveness across Stripe by providing high-value, high-impact administrative support to leadership. The global ABP Team is a recognized and valued team that is integral to how Stripe operates. A crucial part of the global ABP Team is our Administrative Coordinator team—a centralized group of highly motivated and skilled individuals who offer core administrative support to Stripe leaders.
What you’ll do
As the Administrative Coordinator program and team grow, you'll find ways to successfully build processes and systems for scale, manage hiring practices that maintain the Stripe talent bar, and manage individual contributors across multiple regions. Additionally, you'll build relationships with key stakeholders and leaders across the organization that enable and support the work of the Administrative Coordinators and the larger global ABP Team. You'll report to and partner closely with the ABP Program Manager and support operational efforts, programming, and processes for the global ABP Program, including operating cadence, rhythm of business, and documentation.
Responsibilities
- Manage and lead a team of Administrative Coordinators
- Maintain an understanding of team workload and bandwidth
- Develop and maintain adherence to the scope of the program and ensure individuals are set up for success
- Maintain an understanding of team and individual performance and quality of support
- Develop and maintain program documentation and guidelines
- Provide regular and frequent feedback and coaching to individual team members
- Address program escalations, feedback, and concerns
- Develop strong executive, peer, and stakeholder relationships, maintaining effective communication channels and influencing without authority
- Manage the headcount and capacity planning process in partnership with the ABP Program Manager
- Manage the onboarding and training (and associated logistics) for new Administrative Coordinators
- Serve as an expert on Stripe- and ABP-related policies and guidelines (e.g., travel and expenses) and enforce with the team—provide guidance and expectations around administrative best practices, tools, and processes
- Identify and solve large-scale, ambiguous, and complex problems with company- and org-wide impact and drive org-wide strategic improvements
- Drive key changes to programs to achieve future-state objectives, including processes, documentation, measurement, etc.
- Draft and distribute comms across the ABP Team and to key stakeholders
- Ideate and implement process improvements for the global ABP Program
- Drive efficiency through simplification, automation, and continuous improvement of systems, processes, and ways of working
- Contribute to strategic planning and roadmapping for the global ABP Program
- Support existing tools, processes, templates, playbooks, and knowledge management efforts
- Exhibit excellent judgment on sensitive and cross-functional issues, building collaboration between leaders, sub-teams, and the larger organization
Who you are
We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
- Experience managing stakeholders and influencing critical client relationships
- Experience in headcount planning and hiring practices
- Experience in project and program management
- Experience as an Administrative or Executive Assistant or deep knowledge of the administrative support role
Preferred qualifications
- Experience managing or leading individuals or a small team
- Experience in managing global programs
- Experience mentoring, growing, and developing individual contributors
- Experience managing bandwidth and balancing workloads of multiple individuals