客户赋能经理
Customer Enablement Manager
关于团队
Scaled/Digital客户成功团队通过教育、数字项目和学习体验帮助客户从Mural中实现价值。该团队在使高质量的客户教育更加个性化、可访问和可扩展方面发挥着关键作用。该职位隶属于我们的Scaled和Digital客户成功团队，向客户成功总监汇报。
你的职责
作为客户赋能经理，你的职责是通过高质量的内容、个性化的学习体验和可扩展的项目，将我们的客户赋能策略付诸实践。你将把客户需求和产品功能转化为明确的结果导向的学习旅程，帮助团队更好地协作，并在我们的平台上实现实际的成功。
你将创建并扩展现代的客户教育项目，帮助客户采用优先使用场景，缩短价值实现时间，并提高产品信心。
你将负责
- 执行可扩展的教育计划，包括自助式、现场、小组式和由同行主导的学习体验。
- 设计以结果为导向的学习旅程和适应性路径，针对优先角色、使用场景和采用里程碑进行定制。
- 开发和维护高质量的可重复使用内容，如课程、指南、视频、模板和交互式模拟。
- 与产品、市场和客户成功团队跨职能合作，确保教育内容与发布同步，并识别教育缺口。
- 为全球客户成功团队提供内部赋能，确保客户旅程、战略执行和客户成果的一致性。
- 跟踪和衡量学习参与度、熟练程度和产品采用情况，持续改进项目效果。
你将带来的能力
- 3年以上客户教育、教学设计或规模化客户成功经验，最好是在B2B SaaS领域。
- 具备使用微学习、情景和社交学习原则设计现代学习体验的实操能力。
- 强大的内容创作能力，能够将复杂的产品工作流程简化为可操作的学习资源。
- 数据驱动的思维，能够熟练使用产品和学习指标来推动项目改进。
- 在快节奏环境中具备出色的跨职能协作和项目管理能力。
- 熟悉协作或可视化工作平台（例如Mural）和设计思维原则。
- 具有LMS和数字采用平台的经验
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ABOUT THE TEAM
The Scaled/Digital Customer Success team helps customers realize value from Mural through education, digital programs, and learning experiences at scale. This team plays a critical role in making high-quality customer education more personalized, accessible, and scalable. This role sits within our Scaled and Digital Customer Success team and reports to the Director of Customer Success.
YOUR MISSION
As a Customer Enablement Manager, your mission is to bring our customer enablement strategy to life through high-quality content, personalized learning experiences, and scalable programs. You will translate customer needs and product capabilities into clear, outcome-based learning journeys that help teams work better together and achieve real-world success with our platform.
You will build and scale modern customer education programs that help customers adopt priority use cases, reduce time-to-value, and increase product confidence.
WHAT YOU'LL DO
- Execute scalable education initiatives including self-guided, live, cohort-based, and peer-led learning experiences.
- Design outcome-based learning journeys and adaptive paths tailored to priority roles, use cases, and adoption milestones.
- Develop and maintain high-quality reusable content such as courses, guides, videos, templates, and interactive simulations.
- Partner cross-functionally with Product, Marketing, and CS to align education with launches and identify education gaps.
- Deliver internal enablement to CS Teams globally to ensure consistency in Customer Journey, Strategy Execution, and customer outcomes.
- Track and measure learning engagement, proficiency, and product adoption to continuously improve program effectiveness.
WHAT YOU'LL BRING
- 3+ years of experience in customer education, instructional design, or scaled Customer Success, ideally in B2B SaaS.
- Proven ability to design modern learning experiences using microlearning, scenarios, and social learning principles.
- Strong content creation skills with the ability to simplify complex product workflows into actionable learning assets.
- Data-informed mindset with comfort using product and learning metrics to drive program improvements.
- Excellent cross-functional collaboration and program management skills in a fast-paced environment.
- Familiarity with collaboration or visual work platforms (e.g., Mural) and design thinking principles.
- Experience with LMS, digital adoption platforms, and AI-enabled learning tools.
- Experience designing customer academies, community-led learning, or cohort-based programs.
EQUAL OPPORTUNITY
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.