资深用户研究员
Principal, User Research
关于团队
在 Mural，我们相信伟大的协作始于深入的理解。我们的使命是帮助团队更好地思考和协作。设计与研究团队通过严谨的人本探究，揭示推动这一使命的真相，指导产品、设计和战略。我们结合行为科学、市场洞察和创意探索，塑造 Mural 未来全球团队构思、对齐和协作的方式。
你的使命
作为 Mural 的高级用户研究员，你将建立用户体验研究体系，并领导基础性和战略性研究，塑造公司下一代体验的定义。你将与产品、设计、销售、营销和战略团队合作，识别新的机会空间，明确不断变化的用户需求，并引导组织走向长期创新。
这是一个以个人贡献为主的职位，专注于挖掘驱动策略、创新和长期愿景的深层人类协作洞察。你还将通过指导设计师自信地开展战术可用性研究，帮助塑造和扩展 Mural 的 UXR 学科，建立提升公司整体研究水平的框架和最佳实践。可以把它看作是快速成长的初创公司中的首位研究负责人，拥有全球平台的影响力和资源。
你将负责的工作
个人贡献者职责：
- 主导混合方法研究（定性和定量），探索多个产品领域的用户需求、行为和动机。
- 推动基础性研究，揭示团队协作的方式以及商业协作、混合办公和分布式工作中的障碍。
- 设计并执行中到大规模研究，结合定性深度与定量严谨性（调查、日志分析、细分和概念测试）。
- 建立节奏，确保可操作的洞察及时且紧迫地影响关键产品决策。
- 将模糊的问题转化为清晰的学习计划和框架，指导产品和战略决策。
- 创建成果（原型、框架、旅程图、心智模型），使复杂的洞察在公司内部易于理解和应用，利用 Mural 产品。
- 向高管和跨职能团队展示洞察，并基于这些洞察提供战略建议。
教练职责：
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ABOUT THE TEAM
At Mural, we believe great collaboration starts with deep understanding. Our mission is to help teams think and work together better. The Design and Research team uncovers the truths that power that mission, guiding product, design, and strategy through rigorous, human-centered inquiry. We combine behavioral science, market insight, and creative exploration to shape Mural’s future for how teams ideate, align, and collaborate together across the world.
YOUR MISSION
As the Principal, User Researcher at Mural, you’ll start a UX research practice and lead foundational and strategic research that shapes how the company defines its next generation of experiences. You’ll partner across product, design, sales, marketing, and strategy to identify new opportunity spaces, clarify evolving user needs, and guide the organization toward long-term innovation.
This is a primarily individual-contributor role focused on uncovering deep human collaboration insights that drive strategy, innovation, and long-term vision. You’ll also help shape and scale the UXR discipline at Mural by mentoring designers to confidently run tactical usability studies, and establishing the frameworks and best practices that elevate research across the company. Think of it as being the first research leader at a fast-growing startup, with the reach and resources of a global platform.
WHAT YOU'LL DO
Player Responsibilities (Individual Contributor Work):
- Lead mixed-methods research (qualitative and quantitative) that explores user needs, behaviors, and motivations across multiple product areas.
- Drive foundational studies that reveal how teams collaborate and what barriers exist in business collaboration, hybrid, and distributed work.
- Design and execute medium to large-scale studies that combine qualitative depth with quantitative rigor (surveys, logs analysis, segmentation, and concept testing).
- Develop a tempo where actionable insights are timely and urgently positioned to shape key product decisions.
- Translate ambiguous questions into clear learning plans and frameworks that guide product and strategy decisions.
- Build artifacts (archetypes, frameworks, journey maps, mental models) that make complex insights accessible and actionable across the company, leveraging Mural products.
- Present insights to an executive, cross-functional audience and provide strategic recommendations based on these insights.
Coach Responsibilities:
- Build the research practice: mentor designers, and product partners in research best practices, helping to scale a culture of curiosity and evidence-based decision making.
- Establish repeatable, high-quality research standards and methodologies across teams.
- Partner with design and product leadership to shape Mural’s long-term research vision and roadmap.
- Champion the role of research in early product strategy and company-wide initiatives.
Hybrid Responsibilities (Both Player & Coach):
- Collaborate closely with cross-functional leaders to prioritize research that informs Mural’s most critical next-generation bets.
- Facilitate workshops and storytelling sessions that bring insights to life and influence direction across product, design, and business strategy.
- Partner with Data Science and Market Research to integrate behavioral data, attitudinal insights, and business signals into cohesive, actionable narratives.
- Shape how research connects to strategy, innovation, and experimentation at every level of the company.
WHAT YOU'LL BRING
- 10+ years of UX Research experience, including deep expertise in both qualitative and quantitative methods. PhD optional.
- Proven track record leading foundational and strategic research that influenced product direction, vision, or long-term investments.
- Ability to design and execute mixed-methods research independently: from ethnographic and in-depth interviews to survey design and statistical analysis.
- Scale strategic insights: Experience driving organizational understanding through storytelling, synthesis, and actionable frameworks.
- Strong systems thinking skills, with an ability to connect human insight to product architecture and long-term design strategy.
- Experience shaping and scaling research practices in growing organizations.
- Comfortable working in ambiguity and helping cross-functional teams find clarity and alignment.
- Strong communicator who can engage both executive and hands-on audiences with empathy, clarity, and conviction.
WHY YOU'LL LOVE MURAL
You’ll shape new ways of working, as we interact with AI, team members, and customers. You’ll work on some of the most compelling and open-ended questions about the future of collaboration: how people align, make decisions, and innovate. You’ll have the freedom to define the big questions, run the right studies, and guide the company toward its next horizon.
At Mural, we “drink our own champagne” and leverage our product for online collaboration. This role is U.S. Remote. Your work will inform the strategy of a rapidly scaling company that believes research is the compass, not just the map.
EQUAL OPPORTUNITY
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.