高级工程经理 - 忠诚度产品
Senior Engineering Manager - Loyalty Product
Zeta Global (NYSE: ZETA) 是一家人工智能驱动的营销云平台，利用先进的人工智能（AI）和数万亿的消费者数据信号，帮助营销人员更高效地获取、增长和留住客户。通过 Zeta 营销平台（ZMP），我们的愿景是通过将身份识别、智能分析和全渠道激活整合到一个平台中——由行业内最大的专有数据库和 AI 驱动——让复杂的营销变得简单。我们的企业客户在多个垂直领域可以跨所有渠道为每位消费者提供个性化体验，从而提升营销活动的效果。Zeta 由 David A. Steinberg 和 John Sculley 于 2007 年创立，总部位于纽约市，并在全球设有办事处。如需了解更多信息，请访问 [www.zetaglobal.com](https://www.zetaglobal.com/)。
职位概述
Zeta Global 正在寻找一位亲力亲为的高级工程经理，负责领导支撑 Zeta 营销平台（ZMP）的忠诚度产品。
该职位向高级总监、工程汇报，该负责人将负责一个或多个核心忠诚度功能的技术执行、架构、路线图和交付。该职位需要强大的技术判断力、卓越的工程领导能力，以及在多个工程团队之间推动复杂项目的能力。
Zeta 忠诚度帮助品牌超越静态的忠诚计划，提供智能化的体验以加深用户参与度。下一代 Zeta 忠诚度平台将被设计为人工智能驱动且具有自主性的。
这是一个技术领导岗位。高级工程经理需要积极参与架构设计、设计评审、技术决策和生产运维，同时培养工程师和技术负责人，实现可扩展的忠诚度产品功能。
忠诚度产品使命
Zeta 忠诚度提供可配置的计划定义、会员基础、参考数据、规则引擎和优惠功能，以启动企业级忠诚度计划。
与仅仅管理积分不同，该产品创建了一个灵活的忠诚度平台，使品牌能够定义自己的计划，奖励客户行为，并在不需要定制开发的情况下演变其忠诚度策略。
该产品的核心使命是与其他 ZMP 服务（如身份识别、事件、消息传递等）紧密集成，并无缝执行忠诚度相关功能。
查看英文原文
**WHO WE ARE**
Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform – powered by one of the industry’s largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world. To learn more, go to [www.zetaglobal.com](https://www.zetaglobal.com/).
**Role Overview**
Zeta Global is seeking a hands-on Senior Engineering Manager to lead the Loyalty product that powers the Zeta Marketing Platform (ZMP).
Reporting to Sr. Director, Engineering, this leader will own the technical execution, architecture, roadmap, and delivery for one or more core loyalty features. The role requires strong technical judgment, exceptional engineering leadership, and the ability to drive complex initiatives across multiple engineering teams.
Zeta Loyalty helps brands move beyond static loyalty programs with intelligent experiences designed to deepen engagement. The next gen Zeta Loyalty platform is envisioned to be AI-powered and agentic.
This is a technical leadership role. The Senior Engineering Manager is expected to remain actively involved in architecture, design reviews, technical decision-making, and production operations while developing engineers and technical leads and delivering reliable Loyalty product capabilities at scale.
**Loyalty Product Mission**
Zeta Loyalty provides a configurable program definition, member foundation, reference data, rules engine, and offer capabilities required to launch enterprise grade loyalty programs.
Rather than simply managing points, this product creates a flexible loyalty platform that enables brands to define their program, reward customer behaviors, and evolve their loyalty strategy without requiring custom engineering.
The key mission of the product is tightly integrating with other services of the ZMP, such as identity, events, messaging and seamlessly executing the loyalty program rules based on user behavior. Additionally, there is an urgent need to integrate Loyalty with AthenaOS, Zeta’s AI-powered assistant, to bring predictive intelligence, real-time activation, conversational AI into the loyalty domain.
**Scope of Ownership**
Own the complete Loyalty product suite, which includes, but not limited to:
- Customizable loyalty programs
- Configurable reward rules
- Flexible tiering structure
- Reward points tracking
- Tight Integration with system notification & user messaging frameworks
- Omnichannel support
- Unified ZMP Identity
- Unified ZMP Analytics
The Senior Engineering Manager is accountable for the architecture, implementation, operational excellence, observability, monitoring & reliability of the owned products.
**Key Responsibilities**
**Technical Leadership**
- Lead the architecture and technical direction for assigned domains.
- Translate product strategy into executable engineering roadmaps.
- Participate in quarterly planning and deliver the workloads on a timely manner, with high quality
- Drive technical design for services, APIs, schemas, background jobs.
- Review designs and ensure alignment with platform architecture and engineering standards.
- Identify scalability, reliability, security, and maintainability risks.
- Champion reusable solutions and eliminate unnecessary duplication across different features.
**Engineering Leadership**
- Build and lead a high-performing team of engineers and technical leads.
- Coach and develop engineers through mentoring, technical guidance, and regular feedback.
- Establish clear ownership, accountability, and engineering best practices within the team.
- Foster a culture of operational excellence, engineering quality, and continuous improvement.
- Balance new investments with operational responsibilities and technical debt.
- Work with other engineering teams to transform the Loyalty product into a seamlessly integrated ZMP offering
**Cross-Team Collaboration**
- Partner with Product and Engineering teams, Architecture, SRE, DevOps, Security, and FinOps teams.
- Coordinate delivery of initiatives that span multiple engineering teams.
- Resolve technical dependencies and implementation challenges.
- Drive alignment around platform standards and engineering best practices.
- Communicate technical trade-offs, priorities, and delivery risks clearly.
**Reliability, Security, and Operational Excellence**
- Ensure the product services & components meet availability, latency, scalability, and recovery objectives.
- Embed observability, monitoring, capacity planning, and operational readiness into platform design.
- Improve tenant isolation, workload fairness, and platform resiliency.
- Partner with Security teams to build secure-by-default platform capabilities.
- Drive continuous improvements in operational efficiency, reliability, and cloud cost optimization.
**Success Measures**
Success will be measured through:
- Delivery of Loyalty roadmap commitments
- Hire engineers, build and lead a team dedicated to development of the Loyalty product as per agreed plan
- Product availability, reliability, and operational health
- Improved developer productivity and satisfaction
- Successful migrations and retirement of legacy services
- Team engagement, growth, and engineering effectiveness
**Required Qualifications**
- Significant experience building and operating large-scale distributed platforms or multi-tenant SaaS systems.
- Experience leading engineering teams responsible for application full-stack development.
- Strong technical expertise in distributed systems, APIs, cloud-native architectures, and shared platform services.
- Experience designing and operating highly available production services.
- Experience partnering with multiple engineering teams to deliver shared capabilities.
- Strong operational knowledge of observability, incident management, and production readiness.
- Demonstrated ability to mentor engineers and grow technical leaders.
- Excellent communication and cross-functional collaboration skills.
**Preferred Qualifications**
- Experience building marketing technology, customer-data, analytics, or large-scale SaaS platforms.
- Experience with agentic applications, AWS, Kubernetes, Kafka, Snowflake, Iceberg, PostgreSQL, Redis, Node.js, React.js, or similar technologies.
- Experience with cloud cost optimization and FinOps practices.
**BENEFITS & PERKS**
- Unlimited PTO
- Excellent medical, dental, and vision coverage
- Employee Equity
- Employee Discounts, Virtual Wellness Classes, and Pet Insurance And more!!
**SALARY RANGE**
The salary range for this role is $225,000 - $240,000, depending on location and experience.
**PEOPLE & CULTURE AT ZETA**
Zeta considers applicants for employment without regard to, and does not discriminate on the basis of an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Zeta discriminate on the basis of sexual orientation, gender identity or expression.
We’re committed to building a workplace culture of trust and belonging, so everyone feels invited to bring their whole selves to work. We provide a forum for employees to celebrate, support and advocate for one another. Learn more about our commitment to diversity, equity and inclusion here: [https://zetaglobal.com/blog/a-look-into-zetas-ergs/](https://zetaglobal.com/blog/a-look-into-zetas-ergs/)
**ZETA IN THE NEWS!**
[https://zetaglobal.com/press/?cat=press-releases](https://zetaglobal.com/press/?cat=press-releases)
#LI-TS1