IT分析师I
Analyst I, IT
Phillips 66 & YOU - Together we can fuel the future
作为 Phillips 66 的 **Analyst I, IT**，你将加入一个高影响力的团队，负责监控、分析和优化全球 IT 基础设施和应用的健康状况与性能。你将在确保服务连续性、推动流程改进以及支持基于云和本地环境方面发挥关键作用。该职位提供跨职能协作的机会，应对实时技术挑战，并为 IT 运维的持续演进做出贡献。
**你将负责**
- 监控关键服务和基础设施的端到端可用性和性能。
- 分析和评估 IT 系统、流程和基础设施，识别改进区域并提出解决方案。
- 在重大故障和服务降级期间组织并领导支持会议。
- 提供一级和二级系统管理，包括硬件配置、补丁安装和脚本执行。
- 及时响应事件、故障和性能警报；根据需要分类和升级。
- 根据行业最佳实践设计和选择存储、数据中心、网络和客户端/服务器环境。
- 执行技术分析、故障排除和根本原因识别以解决系统问题。
- 进行基本系统测试、操作任务和补丁安装。
- 与内部团队和外部供应商协调以解决问题并保持服务级别。
- 准确记录事件、解决方案和缓解策略。
- 支持并就数据管理系统和报告提供建议。
- 跟踪技术趋势、工具及其对业务运营的影响。
**你需要具备**
- 在职位发布国家合法工作
- 高中文凭或同等学历
- 1 年或以上 IT 支持或运维经验，包括网络问题判断、广域网和局域网支持
**让你脱颖而出的条件（优先）**
- IT、计算机科学、信息系统或相关领域的学士学位（或同等经验）
- AWS、思科、微软等认证或其他相关资质
- 具有支持云环境和企业网络的经验
- 熟悉监控工具（如 ServiceNow ITOM、Splunk、SolarWinds、ThousandEyes）
- 有管理优先级冲突、交付成果并确保问责制的经验
- 自我驱动者
查看英文原文
**Phillips 66 & YOU - Together we can fuel the future**
As an **Analyst I, IT** at Phillips 66, you’ll join a high-impact team responsible for monitoring, analyzing, and optimizing the health and performance of global IT infrastructure and applications. You’ll play a critical role in ensuring service continuity, driving process improvements, and supporting both cloud-based and on-premises environments. This position offers the opportunity to collaborate across functions, respond to real-time technical challenges, and contribute to the ongoing evolution of IT operations.
**What You’ll Do**
- Monitor mission-critical services and infrastructure for end-to-end availability and performance.
- Analyze and assess IT systems, processes, and infrastructure to identify areas for improvement and recommend solutions.
- Facilitate and lead support bridges during major outages and service degradations.
- Provide Level 1 and Level 2 systems administration, including hardware configuration, patching, and script execution.
- Respond promptly to incidents, outages, and performance alerts; categorize and escalate as needed.
- Design and select storage, data center, network, and client/server environments in line with industry best practices.
- Perform technical analysis, troubleshooting, and root cause identification for system issues.
- Conduct basic systems testing, operational tasks, and patch installations.
- Coordinate with internal teams and external vendors to resolve issues and maintain service levels.
- Document incidents, resolutions, and mitigation strategies accurately.
- Support and advise on data management systems and reporting.
- Stay current on technology trends, tools, and their impact on business operations.
**What You’ll Bring – Required**
- Legally authorized to work in the job posting country
- High School Diploma or GED equivalent
- 1 or more years of experience in IT support or operations, including network problem determination, WAN, and LAN support
**What Makes You Stand Out – Preferred**
- Bachelor’s degree in IT, Computer Science, Information Systems, or related field (or equivalent experience)
- Certifications such as AWS, Cisco, Microsoft, or other relevant credentials
- Experience supporting cloud environments and enterprise networks
- Familiarity with monitoring tools (e.g., ServiceNow ITOM, Splunk, SolarWinds, ThousandEyes)
- Proven ability to manage competing priorities, deliver results, and ensure accountability
- Self-starter who proactively seeks solutions and continuous improvement
- Demonstrated ability to communicate effectively and collaborate across teams
- Strong analytical and troubleshooting skills, with the ability to manage complexity and solve problems effectively
- Excellent verbal and written communication skills, able to convey technical information to diverse audiences
- Ability to multitask, prioritize, and remain effective under pressure in a high-availability environment
- Willingness and ability to work variable schedules and shift rotations, including nights, weekends, and holidays
**Compensation Range**
This position has a base salary range of $73,800 – $90,200.
At Phillips 66, we are committed to pay transparency and competitive, equitable compensation. Each role is assigned a salary grade with a defined pay range, benchmarked against industry peers. Where a candidate offer falls within the posted range depends on the candidate's experience, skills, and alignment with the role’s requirements. Offers are made to ensure internal equity and market competitiveness. Our compensation programs are designed to reward performance and support career growth.
**Total Rewards**
At Phillips 66, providing access to high quality programs and care for you and your family is important to us. Maintaining a culture of well-being — physical, emotional, social, and financial — is essential for a high-performing organization. When we are at our best, we are poised to deliver exceptional results — personally and professionally. Benefits for certain eligible, full-time employees include:
- Annual Variable Cash Incentive Program (VCIP) bonus
- 8% 401k company match
- Cash Balance Account pension
- Medical, Dental, and Vision benefits with an annual company contribution to a Health Savings Account for employees on HDHP
- Total well-being programs and incentives, including Employee Assistance Plan, well-being reimbursement, and backup family care services
Learn more about [**Phillips 66 Total Rewards**](http://hr.phillips66.com).
Phillips 66 has more than 140 years of experience in providing the energy that enables people to dream bigger and go farther, faster. We are committed to improving lives, and that is our promise to our employees and our communities. We are sustained by the backgrounds and experiences of our diverse teams, which reflect who we are, the environment we create and how we work together. We have been recognized by the Human Rights Campaign, U.S. Department of Labor and the _Military Times_ for our continued commitment to inclusive practices and policies in the hiring and retention of those in the LGBTQ+ community and military veterans. Our company is built on values of safety, honor and commitment. We call our cultural mindset Our Energy in Action, which we define through four simple, intuitive behaviors: We work for the greater good, cultivate an environment of trust, seek different perspectives and pursue excellence.
Learn more about Phillips 66 and how we are working to meet the world's energy needs today and tomorrow, by visiting [phillips66.com.](http://phillips66.com)
**To be considered**
In order to be considered for this position you must complete the entire application process, which includes answering all prescreening questions and providing your eSignature on or before the requisition closing date of 9/21/2026.
Candidates for regular U.S. positions must be a U.S. citizen or national, or an alien admitted as permanent resident, refugee, asylee or temporary resident under 8 U.S.C. 1160(a) or 1255(a)(1). Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.
**Phillips 66 is an Equal Opportunity Employer**