技术支持工程师 - PrivacyPro
Technical Support Engineer - PrivacyPro
在Bluesight，我们的使命是创造突破性的解决方案，提高医疗系统、医院药房和制药制造商的效率、安全性和可见性。我们赋能客户，确保每次都能将正确的药物在正确的时间送到正确的患者手中。我们是一家高增长的医疗信息技术公司，拥有初创企业的氛围，但已有超过3000家客户使用我们的成熟解决方案。
职位概述
我们正在寻找一位充满活力的支持工程师，通过基于问题的诊断流程，指导用户逐步解决问题，为终端用户（客户和内部人员）提供技术支持和网络问题解决。支持工程师将协助完成IT问卷调查、评估，并与医院IT和药房团队合作，确保软件符合他们的标准。该职位面向美国本土的申请人开放。
为什么选择Bluesight？
Bluesight的文化建立在创新和团队合作之上。这里有成长的空间，也有主动作为的机会。你将与聪明、有动力的同事合作，颠覆一个庞大的行业——而且会乐在其中。我们真心相信，你在哪里工作以及你做什么都很重要。加入我们，一起革新医院药房的格局！
-具有竞争力的薪资
-需要时可休假——无限制假期！
-丰厚的保险覆盖
-401k计划并有公司匹配
-有趣且协作的文化！
EOE AA M/F/VET/Disability
所有合格的申请人都将获得就业考虑，不会因种族、宗教、肤色、国籍、性别、受保护的退伍军人身份、残疾或其他联邦、州或地方法律保护的任何原因而受到歧视。
职责和责任：
- 回应客户的技术支持热线来电
- 回复客户的邮件
- 协助客户解决与Bluesight产品相关的技术问题
- 分析应用程序数据并确保解决措施的准确性
- 解决问题，保持高水平的客户满意度和信心
- 其他分配的职责和技术项目
- 偶尔需要夜间值班轮班
资格和技能：
- 相关领域的学士学位优先
- 2-5年管理或解决SaaS应用、系统和网络相关问题的经验
- 熟练使用Excel、SQL，能够处理数据集以分析问题
查看英文原文
At Bluesight, our mission is to create groundbreaking solutions that increase efficiency, safety and visibility for health systems, hospital pharmacy, and pharmaceutical manufacturers. We empower our customers to deliver the right medicine to the right patient at the right time, every time. We are a high growth healthcare information technology company with a start-up 'vibe' but over 3,000 customers using our proven solutions.
Position Overview
We are looking for an energetic Support Engineer who will provide technical and network problem resolution to end-users (customers and internal) by performing a question-based diagnosis process while guiding users through step-by-step solutions. The Support Engineer will help complete IT questionnaires, assessments, and work with hospital IT & Pharmacy teams to ensure software meets their standards
This position is open to applicants in the continental United States.
Why Bluesight?
Bluesight’s culture is built on innovation and teamwork. There’s room to grow and opportunities to take initiative. You will partner with sharp, motivated teammates looking to disrupt a massive industry—and have fun doing it. We truly believe that where you work and what you do matters. Join us as we revolutionize the hospital pharmacy landscape!
-Competitive salary
-Time off when you need it – unlimited vacation days!
-Generous insurance coverage
-401k program with a company match
-Fun, collaborative culture!
EOE AA M/F/VET/Disability
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, religion, color, national origin, sex, protected veteran status, disability, or any other basis protected by federal, state or local laws.
Duties and Responsibilities:
- Answer inbound phone calls from customers on the technical support line
- Respond to emails from customers
- Assist customers with technical issues related to Bluesight products
- Analyze application data and ensure accuracy with resolutions
- Resolve issues, maintain high-end customer satisfaction and confidence
- Other duties and technical projects as assigned
- Occasional overnight on call rotation coverage
Qualifications and Skills:
- Bachelor's degree in related field preferred.
- 2-5 years of experience in administering and/or troubleshooting issues related to SaaS applications, systems, and networks
- Strong Excel, SQL, Working with data sets to analyze issues
- Experience with database systems and querying, MongoDB preferred.
- CISSP, A+, Security+, CISM, Net+ or equivalent certifications strongly preferred
- Strong analytical and problem-solving skills
- Professional and polite demeanor
- Knowledge and experience in a SaaS environment is preferred
- Ability to travel up to 10% of the time