客户经理 - 商业信息服务
Account Manager - Business Information Services
在Coface，我们每天让贸易得以实现。
我们的5200名专家来自80多个国籍，在58个国家工作，共同致力于一个目标：通过赋予企业做出正确决策的能力，帮助它们在复杂的世界中更聪明地进行贸易。
拥有近80年的全球经验，我们为企业提供全面的解决方案：贸易信用保险、商业信息、债务催收、SingleRisk保险、保证保险、保理——所有这些都由独特的数据资产、尖端技术、创新和对全球经济的深刻理解所驱动。
加入Coface意味着成为一家紧密联系的国际组织的一员，你的想法至关重要。我们培养一种学习、协作和包容的文化，在这里你将获得责任，并能看到自己行动的影响。
与我们一同塑造贸易的未来。加入我们的Happeners！
职位描述
· 根据公司的目标，提升所分配客户组合购买的服务价值；
· 提出并协商续约，考虑现有的续约和定价规则；
· 参与交叉销售和升级销售机会，以提高合同价值；
· 根据与团队领导商定的日历，参与特定的客户管理任务，如欢迎拜访、定期拜访和电话沟通以及续约/升级销售行动；
· 为客户提供有关合同的支持（解释合同条款，说明操作流程，代表客户的利益在Coface内部沟通）；
· 跟进客户实际使用服务的情况，并与他们合作提高这一指标；
· 更新特定的CRM应用；
· 提供所管理组合的报告和信息；
· 按需准备演示文稿、图表和分析报告；
任职要求
· 至少6年在金融/商业信息行业的类似职位经验；
· 持有金融/管理或相关学科的证书或学位者优先；
· 高水平的商业敏锐度和商业意识，对金融服务和企业客户需求有深入理解；
· 优秀的沟通、谈判和人际交往能力，能够与区域内各级人员良好合作；
· 以客户为中心的心态，注重建立长期关系；
· 英语商务水平（书面和口语）；
· 熟练使用Microsoft Office应用程序：Outlook、Word、Excel。
在这里你将获得：
· 职业发展机会
查看英文原文
At Coface, we make trade happen everyday.
Our 5,200 experts representing 80+ nationalities in 58 countries are united by a shared purpose: helping companies navigate through uncertainty by empowering them to make the right decisions and trade smarter in a complex world.
With nearly 80 years of global experience, we offer companies a full range of solutions: Trade Credit Insurance, Business Information, Debt Collection, SingleRisk insurance, Surety Bonds, Factoring — all driven by a unique data patrimony, cutting-edge technology, innovation and a deep understanding of the global economy.
Joining Coface means being part of a close-knit international organization, where your ideas matter. We foster a culture of learning, collaboration and inclusion where you are given responsibilities and can see the impact of your actions.
Shape the future of trade with us. Join our Happeners!
Job Description
· Increase the value of the services bought by the allocated portfolio of clients according to the company’s targets;
· Propose and negotiate renewals taking into account the renewal & pricing rules in place;
· Engage in upsell and cross-sell opportunities to increase the contract value;
· Engage in specific account management tasks such as welcome visit, periodic visits and calls and renewal/upsell actions, based on the calendar agreed with the team leader;
· Offer support to customers regarding their contract (explaining contract terms, explain the working procedure, represent the clients’ interests inside Coface);
· Follow up with clients on actual usage of the services acquired and work with them to improve this indicator;
· Update the specific CRM applications;
· Provide reports and information regarding the portfolio managed;
· Prepare presentations, graphs and analytical reports as required;
Qualifications
· Previous experience in a similar position of at least 6 years, in Financial/ Business Information industry;
· Beneficial to have certificate or degree in Finance / Management or related disciplines;
· High level of business acumen and commercial awareness, with strong understanding of financial services and corporate client needs;
· Excellent communication, negociation, interpersonal skills and able to work well with all levels across the region;
· Customer-centric mindset with a focus on building long-term relationships.
· Business Level English (written and spoken);
· Microsoft Office Applications: Outlook, Word, Excel.
Here you'll find:
· Career growth opportunity (both locally and internationally) in a global scale company: you will gain knowledge in business information, risk management, finance, and operational decision-making.
· Supportive culture: be part of a team that encourages you to take initiative, learn from mistakes and celebrate successes.
· Flexible Work Options: hybrid work arrangements and morning schedule flexibility.
· Benefits: medical subscription, lunch tickets, gift tickets for Christmas and Easter, vacation tickets Bookster, Speexx
· Learning opportunities: regular professional training and courses.