质量保证分析师
Analyst, Quality Assurance
在Altisource（纳斯达克：ASPS），我们为抵押贷款和房地产行业打造世界级的技术和服务，正处在帮助革新房屋买卖和管理方式的有利位置。在美国，我们与前十大抵押贷款服务商中的7家合作，运营着三大顶级房地产拍卖网站之一，并管理着一个占据1.8万亿美元美国贷款市场15%以上市场份额的合作社。
我们的创新始于你！
Altisource的愿景是通过推动创新来驱动抵押贷款和房地产生命周期的发展，这得益于一种包容的文化，它重视员工多样化的声音。我们认为性别、年龄、宗教、种族、性取向、身份、身体能力、神经多样性、社会经济背景和经验的多样性能够激发创造力，挑战群体思维，并使公司更强大。在Altisource，无论背景如何，任何人都可以取得成功，并对我们的成功之路产生积极影响。
我们致力于公平和公正的招聘、培训和成长机会。我们还提供员工培训，以帮助他们以包容的方式相互协作。Altisource是平等机会雇主，我们的雇佣决策基于才能、资格和业务需求。
我们正在寻找一位注重细节且具备分析能力的质量保证分析师加入我们在印度班加罗尔的团队。在此职位中，您将负责确保我们在美国抵押贷款相关流程和服务中达到最高质量标准。理想的候选人应具备敏锐的细节观察能力、强大的分析技能，并能推动我们运营的持续改进。
· 对与美国抵押贷款驱逐、销售和交割活动相关的语音和非语音流程进行质量保证审查
· 分析流程审查结果并制定全面报告，突出趋势和改进机会
· 提出数据驱动的建议，以减少流程差异并消除错误
· 跟踪并跟进业务部门对流程审查中发现的问题的回应
· 与管理层合作，制定并实施解决质量保证活动中发现的机会的项目计划
· 将未解决的问题上报给高级管理层并推动其解决
· 向管理层及时准确地提供记录审查观察结果的报告
· 协助实施
查看英文原文
At Altisource (NASDAQ: ASPS) we build world-class technologies and services for the mortgage and real estate industry, and are well poised to help revolutionize how homes are bought, sold and managed. In the US, we partner with 7 out of the top 10 mortgage servicers, operate one of the top three real estate auction websites, and manage a cooperative which represents 15%+ market share of the $1.8tn US Originations market.
Our Innovation Starts with YOU!
Altisource’s Vision to drive innovation that powers the mortgage and real estate lifecycle is made possible by an inclusive culture that celebrates the diverse voices of our employees. We believe that diversity in gender, age, religion, ethnicity, sexual orientation, identity, physical ability, neurodiversity, socioeconomic background, and experience, fosters creativity, challenges groupthink, and makes our Company stronger. At Altisource, anyone can prosper and have a positive impact on our path toward success, irrespective of their background.
We are committed to fair and impartial hiring, training, and growth opportunities. We also provide employee training to help foster their ability to work with one another in an inclusive manner. Altisource is an Equal Opportunity Employer, and our employment decisions are based on merit, qualifications, and business needs.
We are seeking a detail-oriented and analytical Analyst, Quality Assurance to join our team in Bengaluru, India. In this role, you will be responsible for ensuring the highest standards of quality in our US mortgage-related processes and services. The ideal candidate will have a keen eye for detail, strong analytical skills, and the ability to drive continuous improvement in our operations.
· Perform quality assurance reviews for voice and non-voice processes related to US mortgage eviction, sale, and closing activities
· Analyze findings from process reviews and develop comprehensive reports highlighting trends and opportunities for improvement
· Make data-driven recommendations to reduce process variation and eliminate errors
· Track and follow up on business unit responses to identified findings from process reviews
· Collaborate with management to develop and implement project plans addressing opportunities identified through quality assurance activities
· Escalate unresolved issues to senior management and work towards their resolution
· Provide timely and accurate reports to management documenting observations from reviews
· Assist in implementing changes or modifications to the Quality Assurance department's evaluation process
· Stay updated on industry best practices and regulatory requirements in the US mortgage sector
- Bachelor's degree in Business Administration, Finance, or a related field
- 2-5 years of experience in quality assurance, preferably in the US mortgage industry
- In-depth knowledge of US mortgage processes, including eviction, sale, and closing procedures
- Strong analytical skills with proficiency in data analysis and reporting tools
- Excellent communication skills, both written and verbal, for conducting voice and non-voice audits
- Demonstrated ability to identify process improvements and implement effective solutions
- Attention to detail and a commitment to maintaining high-quality standards
- Proficiency in Microsoft Office suite, particularly Excel for data analysis
- Experience with quality assurance methodologies and best practices
- Strong problem-solving skills and the ability to work independently and as part of a team
- Adaptability to changing priorities and the ability to manage multiple projects simultaneously
WORKING AT ALTISOURCE ADVANTAGES
Prosperity
· Competitive salary based on your experience and skills
Good Health
· Comprehensive insurance plans; - Medical insurance for employees and family, Personal Accident Benefit and Life Insurance for employees
· Wellness Programs – Doctor support, Psychologist, Counselor, Onsite health checkup camps, etc.
Happiness
· 10 paid holidays, plus 26 paid days off per year
· Lots of employee engagement activities
OUR CORE VALUES
For our employees, customers, and shareholders, we commit to…
· Act with Integrity – exhibit unwavering integrity, compliance, and ethical conduct at all times
· Energize People – enable exceptional people to energize their teams and drive results
· Empower Innovation – reward the relentless creation of innovative and compliant solutions to achieve our mission and generate value for our customers
· Exceed Customer Expectations – execute world-class solutions to deliver value and delight our customers
· Win as a Team – embrace the passion, energy, and power of our global teams to win as “One-Altisource”
· Enrich Communities – create positive impacts for the communities where we live and serve