高级解决方案工程师
Senior Solutions Engineer
关于安德尔（Andela）
在安德尔，我们深知才华遍布全球，但机会并不均等。过去10多年，安德尔已连接客户与来自135多个国家的顶尖远程技术人才，其中大多数位于非洲和拉丁美洲等新兴市场。作为全球最大的人才平台之一，安德尔让企业能够快速部署合格的技术人员——涵盖应用开发、人工智能、云与DevOps、数据工程等领域。安德尔人才云（ATC）是我们的平台，用于管理完整的全球人才生命周期。
我们正处于两大行业变革的交汇点——一个是招聘与雇佣，一个是软件开发，这两者都因人工智能而加速。我们正在寻找一位希望主导核心平台的建设者。
职位描述
安德尔正在打造一个现代化的销售工程团队，帮助客户解决我们在三大核心产品线中面临的复杂技术和组织挑战：
- 人才解决方案 - 专门的技术专家，作为客户团队的一部分工作。
- AI解决方案 - 由安德尔负责交付并可重复使用的解决方案，安德尔对既定成果负责。
- 学习与评估解决方案 - 对客户团队进行评估、培训和技能提升。
作为高级解决方案工程师，你将作为客户、销售和交付团队的技术合作伙伴。你将主导需求发现，将模糊的业务需求转化为技术和交付要求，塑造安德尔产品组合中的解决方案，并帮助确保我们所销售的内容可以成功交付。
销售工程还帮助改善安德尔的销售方式。该团队正在开发新的技术资质评估方法、AI辅助评估、解决方案设计、演示和销售工具。这个职位提供了参与这些系统和实践的机会，同时直接参与安德尔最复杂的客户项目。
这反映了该部门更广泛的职责，即支持人才解决方案、AI解决方案和学习与评估解决方案中的各类机会，而不是局限于单一产品线。
主要职责
- 与业务和技术相关方主导技术需求发现和资质评估，以了解客户的业务目标、环境、限制、能力及期望结果。
- 通过制定架构、范围、交付模式、团队结构等方面的初步建议，为客户解决方案提供指导。
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ABOUT ANDELA
At Andela, we know brilliance is evenly distributed around the world, but opportunity is not. For over 10 years, Andela has connected customers with top global, remote technical talent from over 135 countries, the majority residing in emerging markets across Africa and Latin America. As one of the world's largest talent marketplaces, Andela gives companies the flexibility to deploy qualified technologists fast — across Application Development, AI, Cloud & DevOps, and Data Engineering. Andela Talent Cloud (ATC) is our platform for managing the complete global talent lifecycle.
We're at the intersection of two industry transformations — one in staffing and hiring, one in software development — both accelerated by AI. We're looking for a builder who wants to own the platform at the center of it.
ABOUT THE ROLE
Andela is building a modern Sales Engineering function that helps customers solve complex technology and organizational challenges across our three primary offerings:
- Talent Solutions - specialized technical expertise that works as part of the customer’s team.
- AI Solutions - managed delivery and repeatable solutions where Andela owns defined outcomes.
- Learning & Assessment Solutions - assessing, training, and upskilling customer teams.
As a Senior Solutions Engineer, you will serve as a technical partner to customers, Sales, and Delivery. You'll lead discovery, translate ambiguous business needs into technical and delivery requirements, shape solutions across Andela's portfolio, and help ensure that what we sell can be successfully delivered.
Sales Engineering also helps improve how Andela sells. The team is developing new approaches to technical qualification, AI-assisted assessment, solution design, demonstrations, and sales tooling. This role offers the opportunity to contribute to those systems and practices while working directly on some of Andela's most complex customer opportunities.
This reflects the department's broader mandate to support opportunities across Talent Solutions, AI Solutions, and Learning & Assessment Solutions rather than operating within a single offering.
KEY RESPONSIBILITIES
- Lead technical discovery and qualification with business and technical stakeholders to understand customer objectives, environments, constraints, capabilities, and desired outcomes.
- Shape customer solutions by developing initial recommendations around architecture, scope, delivery model, team structure, technical requirements, timelines, risks, and dependencies.
- Work across Andela's full portfolio, identifying when customer needs are best addressed through Talent Solutions, AI Solutions, Learning & Assessment Solutions, or a combination.
- Bring technical depth to the sales process, including architecture discussions, technical presentations, demonstrations, workshops, prototypes, proposals, and RFPs.
- Partner closely with Delivery and specialist teams to validate proposed approaches and ensure opportunities are well-defined before commitments are made.
- Contribute to Sales Engineering technology and methodology, including technical assessments, AI-assisted qualification, discovery frameworks, demonstrations, internal tooling, and automation.
- Improve how Andela sells by turning field experience into reusable playbooks, technical content, solution patterns, and better sales-to-delivery processes.
- Bring the voice of the customer back into Andela, identifying patterns and opportunities that can improve our offerings, technology, and go-to-market approach.
QUALIFICATIONS
- 6+ years of relevant professional experience, including significant experience in Sales Engineering, Solutions Engineering, Solution Architecture, technical consulting, professional services, engineering leadership, or another customer-facing technical role.
- Strong technical fluency across modern software development, cloud architecture, data platforms, APIs, and AI-enabled systems.
- Demonstrated ability to independently lead technical discovery and translate ambiguous business problems into practical solution approaches.
- Experience evaluating architecture, technical tradeoffs, dependencies, risks, and delivery considerations.
- Strong customer-facing communication and storytelling skills, with the ability to engage both senior business stakeholders and deeply technical audiences.
- Experience working cross-functionally with Sales, Delivery, Product, Engineering, or related teams.
- Familiarity with modern AI technologies such as generative AI, LLM-based applications, agents, retrieval systems, AI-assisted software development, or related platforms.
- Comfort experimenting with technical tools, APIs, automation, prototypes, or AI-enabled workflows. This is not a full-time software engineering role, but strong technical curiosity is important.
- A builder mindset and comfort operating in an evolving environment where processes, offerings, and tools are still being developed.
- Experience with managed services, technical assessments, training/enablement, application modernization, data engineering, or enterprise technology solutions is a plus.
- Bachelor's degree in Computer Science, Engineering, Data Science, or a related field or equivalent practical experience.