人工智能项目经理，客户体验
AI Project Manager, CX
在NiCE，我们从不给自己设限。我们不断挑战自我，永不止步。我们志向远大，是变革者，也是一直追求胜利的人。我们设定最高标准，并超越它们。如果你和我们一样，那么我们可以为你提供一个能点燃你热情的终极职业机会。
我们正在寻找一位有动力的项目经理，以支持面向客户的软件和AI驱动的交付项目。在这个职位中，你将协助日常的项目协调、文档和沟通工作，同时学习AI和SaaS交付的最佳实践。这个职位适合希望在现代、AI驱动的环境中发展项目管理职业生涯的人。
职位描述：
- 在高级项目经理的指导下，负责软件和AI驱动项目的交付。
- 维护项目计划、时间表、RAID日志和交付文档。
- 跟踪项目进度、风险和依赖关系，并在需要时进行升级。
- 准备并参与客户和内部状态沟通。
- 协调跨职能团队的会议、行动项和后续跟进。
- 支持遵守交付流程、PMO标准和最佳实践。
- 在适应不断变化的项目优先级的同时，保持对细节的关注。
AI交付经验（优先考虑）
- 有涉及对话式AI或AI驱动平台的软件交付经验。
- 对AI、LLM或NLU概念和术语有基本理解。
- 能够遵循并记录与AI相关的需求和风险。
- 在高级团队成员的指导下，支持客户期望的设定。
- 了解常见的AI风险，如数据质量或模型限制。
- 熟悉提示工程概念和AI性能指标。
- 能够使用AI驱动的工具提高生产力、撰写文档或进行分析。
项目管理经验：
- 有最多4年支持面向客户的软件或SaaS项目的经验。
- 对AI、敏捷、瀑布或混合交付方法有基础理解。
- 有在AI、技术或SaaS环境工作的经验为佳。
- 培养解决问题和风险意识的能力。
- 具备良好的书面和口头沟通能力，注重细节。
- 熟悉项目管理工具，如Smartsheet、Jira、MS Project或Salesforce。
- 持有PMP、AI或其他相关认证者优先
对你有什么好处？
- 加入一家不断增长、颠覆市场的全球公司，团队——薪酬
查看英文原文
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
We are seeking a motivated Project Manager to support customer-facing software and AI-enabled delivery projects. In this role, you will assist in day-to-day project coordination, documentation, and communication while learning best practices in AI and SaaS delivery. This position is ideal for someone looking to grow their project management career in a modern, AI-driven environment.
Role Description:
- Manage delivery of software and AI-enabled projects under guidance of senior project managers.
- Maintaining project plans, schedules, RAID logs, and delivery documentation.
- Track project progress, risks, and dependencies and escalate as needed.
- Prepare and contribute to customer and internal status communications.
- Coordinate meetings, action items, and follow-ups across cross-functional teams.
- Support adherence to delivery processes, PMO standards, and best practices.
- Adapt to changing project priorities while maintaining attention to detail.
AI Delivery Experience (Preferred)
- Exposure to software delivery involving conversational AI or AI-enabled platforms.
- Basic understanding of AI, LLM, or NLU concepts and terminology.
- Ability to follow and document AI-related requirements and risks.
- Support customer expectation-setting with guidance from senior team members.
- Awareness of common AI risks such as data quality or model limitations.
- Familiar in learning prompt engineering concepts and AI performance metrics.
- Comfort using AI-powered tools for productivity, documentation, or analysis.
Project Management Experience:
- Up to 4 years of experience supporting customer-facing software or SaaS projects.
- Foundational understanding of AI, Agile, Waterfall, or hybrid delivery methodologies.
- Experience working in AI, technical, or SaaS environments preferred.
- Developing problem-solving and risk-awareness skills.
- Strong written and verbal communication skills with attention to detail.
- Familiarity with project management tools such as Smartsheet, Jira, MS Project, or Salesforce.
- PMP, AI, or similar certification a plus
What’s in it for you?
- Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!
This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.
This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.