项目经理，绩效与人才规划
Program Manager, Performance and Talent Planning
我们是谁
关于 Stripe
Stripe 是一家面向企业的金融基础设施平台。数以百万计的公司——从全球最大的企业到最具雄心的初创公司——使用 Stripe 来接受支付、增长收入并加速新的商业机会。我们的使命是提升互联网的 GDP，而我们还有大量工作要做。这意味着你有机会在职业生涯中做最重要的工作，同时让全球经济触手可及。
关于团队
绩效与人才规划团队是 Stripe 更广泛的人才与发展组织的一部分。我们塑造 Stripes 职业发展的方向，帮助他们发挥最佳表现。
我们构建项目、系统和洞察，帮助管理者打造强大的团队，帮助领导者规划未来，并为 Stripes 提供清晰的成长机会。我们的工作涵盖绩效、人才规划、职业发展、继任计划和组织洞察。我们的目标是让 Stripe 成为有才华的人可以建立持久职业生涯并产生巨大影响的地方。
你会做什么
在这个职位上，你将帮助将 Stripe 的绩效和人才理念转化为可扩展的全球体验。你将与人力资源产品、人力资源洞察、员工关系、人力资源合作伙伴及其他合作团队协作，设计对用户清晰、操作耐用且符合 Stripe 未来需求的项目和系统。你将用产品思维开展所有工作，从数据驱动的问题陈述、定性和定量信号、对端到端用户体验的理解、迭代设计流程，以及对持续改进的执着开始。你将能够跨时区运作，处理竞争性观点、信息不完整和紧急优先级。
日常的工作内容
你的一天从在 Slack 中查看日程安排开始，或者让你的 AI 代理总结正在进行的工作和优先事项。你充满活力地参与跨人力资源产品、管理者赋能和并购过渡的工作流会议，查看不同时区的队友的夜间更新。都柏林的同事分享了推动发布计划的反馈，而墨尔本的同事则提出了关于新绩效流程如何融入他们依赖的现有报告功能的深入问题，这些功能用于年度人才规划。
这些问题正是你所重视的挑战。它们推动你不断前进。
查看英文原文
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a significant amount of work ahead. That means you have an opportunity to put the global economy within everyone’s reach while doing the most important work of your career.
About the team
The Performance and Talent Planning team is part of Stripe’s broader Talent and Development organization. We shape how Stripes grow their careers and do their best work.
We build the programs, systems, and insights that help managers develop strong teams, help leaders plan for the future, and give Stripes clear opportunities to grow. Our work spans performance, talent planning, career development, succession, and organizational insights. Our goal is to make Stripe a place where talented people can build lasting careers and have an outsized impact.
What you’ll do
In this role, you will help translate Stripe’s performance and talent philosophy into scalable, global experiences. You will work across People Products, People Insights, Employee Relations, People Partners and other partner teams to design programs and systems that are clear for users, operationally durable, and aligned with Stripe’s future needs. You will bring a product mindset to all you do, starting with data driven problem statements, qualitative and quantitative signals, an understanding of the end-to-end user experience, an iterative design process, and an obsession with continuous improvement over time. You will be comfortable operating across time zones and navigating competing perspectives, incomplete information, and urgent priorities.
A Day in the Life
You start your day by reviewing your agenda in Slack or asking your AI agent to summarize ongoing work and priorities. Energized by a mix of workstream meetings across People Products, Manager Enablement, and M&A Transitions, you check overnight updates from teammates across time zones. Colleagues in Dublin have shared feedback that keeps the launch plan moving, while teammates in Melbourne have raised thoughtful questions about how a new performance process will integrate into the existing reporting capabilities they rely on for annual talent planning.
These questions are exactly the kind of challenge you value. They push you to build with a user-first mindset, anticipate downstream impacts, and mitigate risks before they emerge. You draw on expertise from across the organization while balancing the responsibility of integrating global perspectives, designing seamless end-to-end experiences, and coordinating work across interconnected teams. A new question sparks a new connection, and you quickly identify another stakeholder who should be brought into the next phase of the program.
As the day progresses, updates from cross-functional partners show steady progress across multiple fronts, but one critical area stalls. Rather than waiting for next week's meeting, you escalate immediately to keep momentum high and de-risk the program timeline. You end the day energized by the complexity of the work, the curiosity and collaboration of your colleagues, and the opportunity to continue to build, solve, and innovate every day.
Responsibilities
- Drive and scale Stripe’s performance philosophy and practices. Design and improve performance experiences that help Stripes understand expectations, grow through feedback, and make meaningful contributions.
- Evolve performance and talent tooling. Partner with People Products and cross-functional stakeholders to translate program needs into scalable systems, processes, and user journeys.
- Strengthen career growth and talent investment. Help shape the programs, mechanisms, and insights that enable career development, talent planning, succession, and thoughtful investment in Stripe’s people as the company grows.
- Lead complex, cross-functional workstreams. Build alignment among global stakeholders; surface risks and dependencies early; make progress in ambiguous environments; and unblock critical decisions quickly.
- Use insights to improve outcomes. Define clear problem statements, gather qualitative and quantitative data, and use those insights to refine strategy, programs, and execution.
Who you are
You are a systems thinker who can connect the details of a program or product experience to the broader organizational context. You are energized by ambiguity and complexity, and thrive in bringing just enough structure, clarity, and strong momentum to the work. You build trusted relationships, communicate directly and thoughtfully, and create accountability across teams, with speed.
Minimum requirements
- 10+ years of experience building and scaling global People or HR experiences, with experience across both process and product or systems design
- Experience leading complex programs in fast-paced, ambiguous environments where high ownership and cross-functional problem solving are expected.
- Strong systems thinking: the ability to understand how people, processes, tools, policies, and organizational decisions influence one another over time and how to augment workflows and processes using AI tools.
- A demonstrated ability to build enduring, trusted stakeholder relationships; communicate effectively across levels and functions; and establish clear decision-making and accountability mechanisms.
- A disciplined approach to problem solving. You begin with the “why,” define and refine problem statements steeped in both quantitative and qualitative data, and continuously ask “is this the right problem to solve, at the right time?”
- High agency and sound judgment. You identify opportunities or risks, take action quickly, and escalate thoughtfully when progress is blocked.
- Deep alignment with Stripe’s Operating Principle, Obsess over Talent. You believe that people are one of Stripe’s greatest unlocks: attracting exceptional talent, creating environments where they can thrive, building systems that support growth, and recognizing meaningful contributions.
- Curiosity and humility. You are a continuous learner who seeks to understand before acting, welcomes ideas from many sources, and is willing to change course when new evidence suggests a better path.
Preferred qualifications
- 10+ years of experience across a diverse portfolio of People programs: talent management, organizational development, leadership and/or executive development, program and talent operations, and compensation and benefits
- People product design and management experience in high growth environments with fast iterative cycles, changing priorities, and a steady stream of feature requests and backlog
- Experience and excellence leading executive level talent discussions that influence People strategy, with humility, curiosity, and a grounded presence