客户服务代理
Customer Service Agent
由 [Lumikha](https://lumikha.work/author/lumikha/)
在
[客户支持](https://lumikha.work/tag/customer-support/)
—
2025年10月22日
## 客户服务专员
我们正在招聘一位聪明、自律的客户服务专员加入我们的100%远程团队。享受四天工作制和尊重文化。
**地点:** 远程（菲律宾）
**工作类型:** 全职，四天工作制
Lumikha Teams 正在寻找一位自信且富有同理心的客户服务专员加入我们的客户支持团队。这个职位适合一位聪明、自律的专业人士，他以提供卓越服务为荣，并真正好奇地寻找解决方案。
你将成为客户的首要联系人，代表公司的声音。这个角色不是阅读脚本；而是积极倾听、诊断客户需求，并以专业和关怀的方式处理咨询。你将负责确保无缝、积极的体验，体现我们成熟和尊重的文化。
#### **你将负责（主要职责）：**
- 通过电子邮件、聊天和客服工单成为客户咨询的第一联系人。
- 专业高效地从头到尾处理和解决支持请求。
- 在我们的帮助台系统中清晰记录所有客户互动、问题和解决方案。
- 识别并把复杂的技术或战略问题转交给相应的内部团队。
- 主动与客户沟通，提供他们咨询状态的明确更新。
- 协助客户入职任务，如收集信息或引导他们完成初始步骤。
- 深入了解我们的服务，以便提供准确和有帮助的信息。
#### **你是谁（我们理想的候选人）：**
你是一个自信、聪明、自律的人，对理解和解决问题充满浓厚的好奇心。你对自己的工作充满自豪感，认识到每一次客户互动都是建立信任和展示我们对质量承诺的机会。
由于这是公司的一个基础职位，我们希望找到一位有强烈职业抱负并希望在客户关系领域建立职业生涯的人。你的求知欲意味着你不仅仅是按照脚本行事；你是在积极倾听以诊断问题的根本原因。你是一个清晰的沟通者，高度有条理，并能在结构化、远程的工作环境中茁壮成长。
查看英文原文
By [Lumikha](https://lumikha.work/author/lumikha/)
in
[customer support](https://lumikha.work/tag/customer-support/)
—
Oct 22, 2025
## Customer Service Agent
We're hiring an intelligent, self-motivated Customer Service Agent to join our 100% remote team. Enjoy a 4-day work week and a culture of respect.
**Location:** Remote (Philippines)
**Work-Type:** Full-Time, 4-Day Work Week
Lumikha Teams is looking for a confident and empathetic Customer Service Agent to join our client support team. This position is ideal for an intelligent, self-motivated professional who takes pride in delivering exceptional service and is genuinely curious about finding solutions.
You will be the primary point of contact for our clients, serving as the voice of our company. This role is not about reading scripts; it's about actively listening, diagnosing client needs, and managing inquiries with professionalism and care. You will be responsible for ensuring a seamless, positive experience that reflects our mature and respectful culture.
#### **What You'll Do (Key Responsibilities):**
- Serve as the first point of contact for client inquiries via email, chat, and support tickets.
- Professionally and efficiently manage and resolve support requests from start to finish.
- Clearly document all client interactions, issues, and resolutions in our helpdesk system.
- Identify and escalate complex technical or strategic issues to the appropriate internal teams.
- Proactively communicate with clients, providing clear updates on the status of their inquiries.
- Assist with client onboarding tasks, such as gathering information or guiding them through initial steps.
- Maintain a deep understanding of our services to provide accurate and helpful information.
#### **Who You Are (Our Ideal Candidate):**
You are a confident, intelligent, and self-motivated individual who possesses a deep curiosity for understanding and solving problems. You take immense pride in your work, recognizing that every client interaction is an opportunity to build trust and demonstrate our commitment to quality.
As this is a foundational role in our company, we are looking for someone with strong professional aspirations and a desire to build a career in client relations. Your intellectual curiosity means you're not just following a script; you're actively listening to diagnose the root cause of a problem. You are a clear communicator, highly organized, and thrive in a structured, remote environment where you can learn and grow.
**Must-Haves:**
- Proven experience in a customer-facing role (e.g., customer service, client support, or technical support).
- Exceptional written and verbal communication skills in English.
- Strong problem-solving skills and a high degree of empathy and patience.
- The ability to manage multiple tasks, prioritize effectively, and stay highly organized.
- Self-motivated and disciplined, with a proven ability to work effectively in a 100% remote setting.
- Tech-savvy, with the ability to quickly learn new software (CRM, helpdesk tools).
**Nice-to-Haves:**
- Experience in a B2B (business-to-business) or agency environment.
- Familiarity with helpdesk software (e.g., Zendesk, Freshdesk) or CRM platforms (e.g., HubSpot).
- Experience supporting clients in marketing or tech services.
#### **Why Work at Lumikha?**
Here’s what you can expect at Lumikha Teams:
- **A 4-Day Work Week:** We are results-oriented. We offer a full-time, 4-day work week to help you maintain a genuine work-life balance.
- **A Mature & Respectful Culture:** We follow a Western European approach to HR. We value your contributions, intelligence, and the quality of your work.
- **100% Remote:** We hire the best talent in the Philippines, wherever you are.
- **A Team of Professionals:** We value curiosity and pride in one's work. You'll be surrounded by intelligent, self-motivated peers.
If you are a confident, curious, and self-motivated professional who takes pride in your work, we want to hear from you.
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