人力资源经理
People Operations Manager
Tremendous 是一个全球平台，专为帮助企业免费向任何人、任何地点发送数千笔付款而设计。我们受到 Atlassian、MIT 和 United Way 等 20,000 家组织的信任，向全球数百万接收者发放礼品卡和资金。
我们的客户（研究人员、营销人员、人力资源团队、非营利组织和平台企业）称赞 Tremendous 使用速度快且简单。[查看我们在 G2 上的评价](https://www.g2.com/products/tremendous/reviews)。
Tremendous 盈利并持续增长，无需外部投资。我们是一家完全远程办公、注重文档、会议少的文化，这意味着在职业和个人生活中有更多时间做重要的事。团队一致认为——我们的员工 NPS 分数在 80 多分。
**关于该职位**
我们在美国、加拿大、英国、巴西和其他地方约有 175 名员工，现在将推出首个专门的人事职能。你将负责人事运营的全流程，是公司内任何人遇到问题时可以找的人，并将与外部律师合作管理我们的移民项目。
**你会做什么**
- 负责我们的 HRIS 及相关系统
- 为美国、加拿大和国际员工管理福利：开放注册、保险公司和中介升级、HSAs 和 FSAs、COBRA、401(k) 和年度必要通知
- 负责员工手册、HR 维基和人事政策。撰写我们缺失的部分
- 全程负责入职流程：小组物流、新员工文件和前 90 天体验。负责离职流程、离职面谈和解雇物流
- 作为公司的 HR 联系人。接收报告，进行调查并撰写发现结果。建立录入、信任和升级流程，使报告变得明显且低风险
- 按计划执行每半年一次的人事周期——绩效检查、薪酬审查和员工满意度调查，并每次进行改进
- 处理非周期性薪酬变更、晋升、调动和国际搬迁，以及随之而来的薪酬影响
- 与招聘团队合作处理国际雇佣模式（EOR、承包商）
- 负责我们的移民项目：全程管理 O-1、L-1A、H-1B 和 PERM 事项，推动外部律师按时完成，提前跟踪续签和到期情况，避免紧急状况，并负责 I-9 合规和验证
**我们寻找的人**
- 你在没有先例的情况下有出色的判断力，并且会记录你的思考过程
- 你擅长与人沟通，能够理解并解决复杂的人事问题
查看英文原文
Tremendous is the global platform built for businesses to send thousands of payouts to anyone, anywhere, for free. We're trusted by 20,000 organizations like Atlassian, MIT, and United Way to deliver gift cards and money to millions of recipients worldwide.
Our customers (researchers, marketers, HR teams, nonprofits, and platform businesses) rave about how fast and easy Tremendous is to use. [Check out our ratings on G2](https://www.g2.com/products/tremendous/reviews).
Tremendous is profitable and growing without outside investors. We're a fully remote, high-documentation, low-meeting culture, which means more time for what matters in both your professional and personal life. The team agrees– our employee NPS is in the high 80s.
**About the role**
We're ~175 people across the US, Canada, the UK, Brazil, and elsewhere, and we're launching our first dedicated people function. You'll own people operations end to end, you'll be the person anyone at the company can go to when something is wrong, and you'll run our immigration program in conjunction with outside counsel.
**What you'll do**
- Own our HRIS and associated systems
- Administer benefits for US, Canadian, and international employees: open enrollment, carrier and broker escalations, HSA and FSA, COBRA, 401(k), and required annual notices.
- Own the employee handbook, HR wiki, and people policies. Write the ones we're missing.
- Own onboarding end to end: cohort logistics, new hire paperwork, and the first-90-days experience. Own offboarding, exit interviews, and severance logistics.
- Be the company's HR point of contact. Take reports, run investigations, and write up findings. Build the intake, trust, and escalation process that makes reporting feel obvious and low-risk.
- Run our biannual HR cycle — performance check-ins, compensation review, and the employee engagement survey — on schedule, and improve it each time.
- Handle off-cycle compensation changes, promotions, relocations, and international moves, and the comp implications that come with them.
- Partner with recruiting on international employment models (EOR, contractor)
- Own our immigration program: manage active O-1, L-1A, H-1B, and PERM matters end to end, drive outside counsel on timelines, track renewals and expirations before they become urgent, and own I-9 compliance and verification.
**What we're looking for**
- You have excellent judgment in situations with no precedent, and you write down your reasoning.
- People trust you quickly, including people who don't know you yet. You hold confidences absolutely.
- You're proactive. You'd rather build the tracker than field the emergency.
- You're comfortable being senior and still doing the unglamorous work. This role includes open enrollment reminders and chasing I-9 signatures.
- You write clearly. We're a documentation-first company and you'll be writing policies, investigation summaries, and company-wide comms.
**What you'll bring**
- 5+ years in people operations, HR, or a people partner role, including time at a company without a large HR team
- Experience independently running workplace investigations, including harassment matters, and writing defensible documentation
- Deep experience administering US benefits and leave; global benefits experience is a bonus
- Strong HRIS experience; Rippling preferred
- Direct, hands-on experience with employment-based immigration: H-1B, O-1, L-1, and PERM
- Experience running performance and compensation cycles for 100+ people
**What's cool about the role**
- You're the first. You'll define what the people function is here rather than inheriting someone else's version of it, with direct access to leadership and real latitude to decide how this works.
- **Competitive pay and equity.** Base salary for this role: $110k to $160k.
- **Real benefits.** 100% covered health (US), unlimited PTO, 12-16 weeks paid parental leave.
- **Fully remote.** Work from anywhere in the Americas.
- **Great culture.** Read more about how we work in our [public handbook](https://handbook.tremendous.com/).