代理服务总监
Director, Agency Services
**我们是谁**
Zeta Global（纽约证券交易所代码：ZETA）是基于人工智能的营销云平台，利用先进的人工智能（AI）和数万亿的消费者数据信号，帮助营销人员更高效地获取、增长和留住客户。通过 Zeta 营销平台（ZMP），我们的愿景是通过将身份识别、智能分析和全渠道激活统一到一个平台中，使复杂的营销变得简单——该平台由行业内最大的专有数据库和 AI 驱动。我们的企业客户在多个垂直领域，能够通过每个渠道为消费者提供个性化体验，从而提升营销活动的效果。Zeta 由 David A. Steinberg 和 John Sculley 于 2007 年创立，总部位于纽约市，并在全球设有办公室。了解更多，请访问 [www.zetaglobal.com](https://www.zetaglobal.com)。
**机构服务总监 | 美国，远程或纽约市**
Zeta Global 正在寻找一位才华横溢的机构服务总监加入我们的 EDU 机构团队。该职位将负责关键客户关系，监督托管客户的媒体/联盟表现，以确保项目目标得以实现，并与领导团队合作推动账户增长。该职位将向机构服务副总裁汇报，并支持包括付费搜索、程序化广告、社交媒体和 PPL/联盟在内的多个媒体线。
**职责：**
- 管理并拓展现有的和新的 EDU 机构客户账户，提供卓越的客户服务、强劲的渠道表现以及关键举措的一致执行。
- 管理每周合作伙伴会议，设计并交付与客户战略目标和绩效目标一致的季度回顾（QBR）演示文稿，并明确强化 Zeta 的核心价值主张。
- 作为所有客户和活动请求的对接人，定期与客户沟通有关节奏、表现、举措进展、活动建议、创意合规性和扩展新机会的情况。
- 与渠道管理团队协作，确保在范围内的媒体渠道上执行一致并推动性能提升计划
- 深入了解 Zeta 更广泛的产品功能、报告分析、竞争优势、资源和流程，以识别交叉销售和升级销售的机会，为客户管理带来益处
- 协调客户和内部相关团队，制定和管理客户路线图
查看英文原文
**WHO WE ARE**
Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform – powered by one of the industry’s largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world. To learn more, go to [www.zetaglobal.com](https://www.zetaglobal.com).
**Director, Agency Services | US, Remote or NYC**
Zeta Global is looking for a talented Director, Agency Services to join our EDU Agency team. This position will manage critical client relationships, oversee media / affiliate performance of managed clients to ensure program goals are being achieved, and work with leadership teams to drive account growth. This position will report to the Vice President, Agency Services and support multiple media lines including paid search, programmatic, social, and PPL / affiliate.
**Responsibilities:**
- Manage and grow existing and new launch EDU agency client accounts – delivering outstanding client service, strong channel performance, and aligned execution on key initiatives.
- Manage weekly partnership meetings, design & deliver QBR presentations that align with client strategic goals and performance objectives and distinctly reinforce Zeta’s core value proposition.
- Serve as point person for all client and campaign requests, communicating regularly with client re: pacing, performance, progress on initiatives, campaign recommendations, creative compliance, and new opportunities to scale.
- Liaise with channel management teams on in scope media channels to ensure aligned execution and drive performance initiatives
- Develop deep understanding of Zeta’s broader product offerings, reporting analytics, competitive advantages, resources and processes to identify cross sell and upsell opportunities to benefit clients under management
- Coordinate with client and internal contributing teams to develop and manage client roadmap outlining major milestones, testing and opportunities that proactively identify areas for program enhancements and incremental revenue.
- Coordinate and manage campaign executions, including custom creative build-outs, set-up of assets, development of campaign timelines, data pulls based on client audience targeting and organization of campaign documentation
- Conceptualize and manage project timelines, coordinating with internal teams to meet client goals
- Share expertise and advise clients on new campaign strategies to generate continued results
- Manage administrative rhythm of month, ie - insertion orders, pacing reports, billing, internal finance requests
**Desired Skills and Experience:**
- 6+ years' experience in online advertising within Account Management, Client Services, Project Management or similar function
- Demonstrated ability to develop and nurture relationships and work effectively at all levels of the decision process
- Ability to manage multiple projects in an accelerated environment, while maintaining careful attention to detail and strong organizational skills
- Outstanding written and verbal communication skills, with the ability to independently think strategically and problem solve
- Excellent business writing, training, communication, organizational and presentation skills
- Intrinsically motivated with a passion for digital media and thorough understanding of online advertising and affiliate management industries
- Deep experience in higher education and financial services verticals
- Travel as needed
**BENEFITS & PERKS**
- Unlimited PTO
- Excellent medical, dental, and vision coverage
- Employee Equity
- Employee Discounts, Virtual Wellness Classes, and Pet Insurance and more!!
**SALARY RANGE**
The salary range for this role is $130,000-150,000 **,** depending on location and experience.
**PEOPLE & CULTURE AT ZETA**
Zeta considers applicants for employment without regard to, and does not discriminate on the basis of an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Zeta discriminate on the basis of sexual orientation, gender identity or expression.
We’re committed to building a workplace culture of trust and belonging, so everyone feels invited to bring their whole selves to work. We provide a forum for employees to celebrate, support and advocate for one another. Learn more about our commitment to diversity, equity and inclusion here: [https://zetaglobal.com/blog/a-look-into-zetas-ergs/](https://zetaglobal.com/blog/a-look-into-zetas-ergs/)
**ZETA IN THE NEWS!**
[https://zetaglobal.com/press/?cat=press-releases](https://zetaglobal.com/press/?cat=press-releases)
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