高级客户成功经理 - 程序化广告
Senior Client Success Manager - Programmatic
**我们是谁**
Zeta Global（NYSE: ZETA）是基于人工智能的营销云平台，利用先进的人工智能（AI）和数万亿的消费者数据信号，使营销人员更高效地获取、增长和留住客户。通过 Zeta 营销平台（ZMP），我们的愿景是通过将身份识别、智能分析和全渠道激活统一到一个平台中，让复杂的营销变得简单——该平台由行业内最大的专有数据库和 AI 提供支持。我们的企业客户在多个垂直领域内，能够通过每个渠道为每位消费者提供个性化体验，从而提升营销项目的成效。Zeta 由 David A. Steinberg 和 John Sculley 于 2007 年创立，总部位于纽约市，并在全球设有办事处。如需了解更多信息，请访问 [www.zetaglobal.com](http://www.zetaglobal.com/)。
**职位描述**
高级客户成功经理 – 程序化广告是一个需要亲力亲为、面向客户的职位，负责管理一系列战略程序化广告账户的全流程成功。你将成为日常客户负责人、运营专家和战略合作伙伴，管理正在进行的广告活动，主导客户沟通，并推动表现、留存和增长。
此职位需要强大的程序化广告专业知识、出色的判断力，以及在与销售、分析和运营团队紧密合作的同时独立运作的能力。
_此职位远程办公，地点在伊利诺伊州芝加哥。_
**职责**
- 全权负责并管理多个账户中的 10+ 个**程序化广告活动全流程**。
- 主导所有客户沟通，包括状态会议、季度业务回顾（QBR）和问题升级，提供与业务成果相关的清晰洞察和建议。
- 作为**广告活动执行的技术负责人**，与运营团队密切合作，确保广告活动正确设置、有效优化，并与策略一致（目标定位、节奏控制、质量保证、故障排查）。
- 运用对**DSP** 功能和优化工具的深入理解，指导设置决策、诊断问题并推动性能提升。
- 与分析团队合作，提供客户可用的报告和性能洞察。
- 主动识别并支持与销售团队合作的交叉销售、追加销售和续约机会。
- 跨部门协作以解决问题、提升表现并确保优质的客户体验。
- 与你
查看英文原文
**WHO WE ARE**
Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform – powered by one of the industry’s largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world. To learn more, go to [www.zetaglobal.com](http://www.zetaglobal.com/).
**THE ROLE**
The Senior Client Success Manager – Programmatic is a hands-on, client-facing role responsible for owning the end-to-end success of a portfolio of strategic programmatic accounts. You will serve as the day-to-day client lead, operational expert, and strategic partner, managing live campaigns, leading client communications, and driving performance, retention, and growth.
This role requires strong programmatic expertise, excellent judgment, and the ability to operate independently while collaborating closely with Sales, Analytics, and Operations.
_This is Remote in Chicago, Illinois._
**RESPONSIBILITIES**
- Own and manage 10+ active **programmatic campaigns end-to-end** across multiple accounts.
- Lead all client communications, including status calls, QBRs, and escalations, providing clear insights and recommendations tied to business outcomes.
- Serve as the **technical owner** of campaign execution, partnering closely with Operations to ensure campaigns are set up correctly, optimized effectively, and aligned to strategy (targeting, pacing, QA, troubleshooting).
- Apply a deep understanding of **DSP** functionality and optimization levers to guide setup decisions, diagnose issues, and drive performance improvements.
- Deliver client-ready reporting and performance insights in partnership with Analytics.
- Proactively identify and support upsell, cross-sell, and renewal opportunities in collaboration with Sales.
- Collaborate cross-functionally to resolve issues, drive performance, and ensure a high-quality client experience.
- Partner with your Client Success Director on escalations, prioritizing fixes, communicating progress, and ensuring timely resolution.
**REQUIREMENTS**
- 3+ years of experience in programmatic advertising, digital media, or ad-tech within Client Success, Account Management, or similar roles.
- **Hands-on DSP experience required**, including campaign setup, optimization, and reporting.
- Proven ability to independently manage multiple live campaigns and client relationships.
- Strong communication skills and comfort leading client and executive-level conversations.
- High attention to detail and ability to prioritize in fast-paced environments.
- Strong analytical skills and comfort with **Excel** and performance reporting.
**DESIRED SKILLS**
- Experience working with agencies and complex, multi-stakeholder accounts.
- Experience mentoring or supporting junior team members.
- Strong ability to navigate ambiguity and make sound judgment calls without perfect information.
- Proven comfort owning escalations and partnering with leadership to resolve issues.
- Ability to translate technical and performance details into clear client-facing narratives.
- Experience operating in high-growth or fast-paced environments where processes evolve.
- Strong cross-functional collaboration skills, particularly with Sales, Analytics, and Operations.
**BENEFITS & PERKS**
- Unlimited PTO
- Excellent medical, dental, and vision coverage
- Employee Equity and Stock Purchase Plan
- Employee Discounts, Virtual Wellness Classes, and Pet Insurance And more!!
**SALARY RANGE**
The salary range for this role is $80,000.00 - $95,000.00, depending on location and experience.
**PEOPLE & CULTURE AT ZETA**
Zeta considers applicants for employment without regard to, and does not discriminate on the basis of an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Zeta discriminate on the basis of sexual orientation, gender identity or expression.
We’re committed to building a workplace culture of trust and belonging, so everyone feels invited to bring their whole selves to work. We provide a forum for employees to celebrate, support and advocate for one another. Learn more about our commitment to diversity, equity and inclusion here: [https://zetaglobal.com/blog/a-look-into-zetas-ergs/](https://zetaglobal.com/blog/a-look-into-zetas-ergs/)
**ZETA IN THE NEWS!**
[https://zetaglobal.com/press/?cat=press-releases](https://zetaglobal.com/press/?cat=press-releases)
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