欺诈运营经理
Fraud Operations Manager
我们是谁
关于 Stripe
Stripe 是一家面向企业的金融基础设施平台。数以百万计的公司——从全球最大的企业到最具雄心的初创公司——使用 Stripe 来接受支付、增长收入并加速新的商业机会。我们的使命是提升互联网的 GDP，我们还有大量工作要做。这意味着你有机会在从事职业生涯中最重要的工作的同时，让全球经济触手可及。
关于团队
你将负责的工作
作为欺诈运营经理，你将领导一支高绩效的欺诈分析师团队，并为更广泛的欺诈运营组织设定鼓舞人心的愿景。你将负责推动短期和长期计划的执行，以确保组织能够充分准备，适应 Stripe 高度复杂且不断变化的欺诈环境。
职责
- 激励、调动并培养一支高绩效的欺诈调查团队，营造协作和结果导向的环境。
- 设定明确的目标，提供指导和反馈，支持团队成员的职业发展。
- 为团队设定战略愿景，并制定短期和长期的执行路径。
- 主动演进组织的战略，以扩大运营规模并解决日常挑战。
- 与风险领导层和跨职能利益相关者合作并施加影响，识别对用户体验、流程改进和风险缓解具有最高投资回报率的项目。
- 监督与风险相关的运营供应商表现。
- 领导根本原因分析，以识别在流程和性能中预测、防止和减轻风险的机会。
- 定义并管理核心指标、服务等级协议（SLAs）和组织绩效。
- 识别当前系统、流程和策略中的差距，并提供增强和流程改进以减轻现有和新兴风险。
- 确保风险管理努力不会影响用户体验。
你是什么样的人
我们正在寻找符合最低要求的候选人。如果你满足这些要求，我们鼓励你申请。优先资格是加分项，而非必需条件。
最低要求
- 在欺诈、风险或管理岗位上拥有 10+ 年经验，其中包括至少 2 年直接领导和培养高绩效团队的经验。
查看英文原文
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
About the team
What you’ll do
As the Manager of Fraud Operations, you will lead a team of high-performing fraud analysts and set an inspirational vision for the broader Fraud Operations organization. You will be responsible for driving the execution of short- and long-term initiatives to future-proof the organization, ensuring it is well equipped to scale and adapt to Stripe’s highly complex and evolving fraud landscape.
Responsibilities
- Inspire, motivate, and develop a high-performing fraud investigations team, fostering a collaborative and results-oriented environment.
- Establish clear goals, provide coaching and feedback, and support the professional growth of team members.
- Set a strategic vision for the team and build the path to execute it in both the short and long term.
- Proactively evolve the organization’s strategy to scale operations and address day-to-day challenges.
- Collaborate with and influence risk leadership and cross-functional stakeholders to identify the highest-ROI investments for user experience, process improvement, and risk mitigation.
- Maintain oversight of operational vendor performance related to risk.
- Lead root-cause analysis to identify opportunities to predict, prevent, and mitigate risk within processes and performance.
- Define and manage core metrics, SLAs, and organizational performance.
- Identify gaps in current systems, processes, and strategies, and deliver enhancements and process improvements to mitigate existing and emerging risks.
- Ensure risk-management efforts do not compromise the user experience.
Who you are
We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
- 10+ years of experience in fraud, risk, or management roles, including at least 2 years of directly leading and developing high-performing teams.
- Strong strategic-thinking and problem-solving skills, with the ability to translate complex challenges into actionable solutions.
- Excellent communication and stakeholder-management skills, with the ability to influence and collaborate across functions.
- Passion for delivering a user-centric experience while effectively managing risk.
Preferred qualifications
- Expertise in fraud and risk management, including data analysis, root-cause analysis, and process improvement, as well as experience analyzing data and creating dashboards and visualizations.
- Strong proficiency in sourcing and analyzing data using SQL.
- Experience working closely with engineering teams to develop and enhance investigative tools and treatments.
- Bachelor’s degree or higher in a relevant field; an advanced degree or certification is a plus.