技术架构总监
Associate Director, Technical Architecture
**职位描述**
**关于该职位**
我们正在寻找一位有远见和影响力的资深技术领导者，担任可观测性领域的首席工程师。在这一职位中，你将是我们公司范围内可观测性战略的首席架构师和倡导者。你的任务是制定并推动统一的全栈可观测性框架，使我们的产品团队能够构建和运营高可靠性、高性能和高弹性的服务。
这不仅是一个技术岗位，更是一个战略岗位。你将跨组织边界工作，从工程团队到高级管理层，推动操作卓越文化的建设。你将负责理清我们的工具生态，消除冗余，并设计一个连贯、自助式的可观测性平台，使其易于使用。如果你热衷于将复杂的工程技术概念转化为清晰的业务价值，并领导大规模变革，这就是你发挥影响力的机会。
**你将负责**
- **制定战略：** 制定、记录并推广适用于整个公司的统一、长期可观测性战略，涵盖所有遥测类型，如指标、追踪、日志、性能分析等。
- **设计未来：** 使用行业最佳工具和实践，设计一个连贯的全栈可观测性解决方案。确保我们的架构以产品为导向，注重自助服务能力。
- **推动标准化与整合：** 主动识别并协助停用冗余或重叠的工具，推动组织向标准化、成本效益高且易于管理的可观测性服务发展。
- **与SRE团队协作：** 与站点可靠性工程（SRE）团队合作，推广他们的原则，例如定义、衡量和管理服务级别目标（SLO）和错误预算，并说明可观测性对他们的关键作用。
- **倡导与教育：** 向高级管理层和IT及业务领域的利益相关者清晰而有说服力地传达复杂的可观测性主题、优势和战略决策。
- **以影响力领导：** 成为可观测性领域的资深技术专家和思想领袖。指导工程师并引导团队实施最佳实践，包括使用OpenTelemetry进行仪器化、监控和使用AIOps进行事件分析。
- **保持前沿：** 持续研究行业趋势和新兴技术（如eBPF）
查看英文原文
**Job Description**
**About the Role**
We are seeking a visionary and influential technical leader to join as a Principal Engineer for Observability. In this role, you will be the chief architect and evangelist for our company-wide observability strategy. Your mission is to define and drive the adoption of a unified, full-stack observability framework that empowers our product teams to build and operate highly reliable, performant, and resilient services.
This is not just a technical role; it is a strategic one. You will work across organizational boundaries, from engineering teams to senior leadership, to champion a culture of operational excellence. You will be responsible for rationalizing our tooling landscape, eliminating redundancy, and designing a cohesive, self-service observability platform that is easy to consume. If you are passionate about turning complex technical concepts into clear business value and leading large-scale change, this is your opportunity to make a lasting impact.
**What You'll Do**
- **Create Strategy:** Create, document, and champion a unified, long-term observability strategy for the entire company, covering all telemetry types like metrics, traces, logs, profiles and more.
- **Architect the Future:** Design a cohesive, full-stack observability solution using best-in-class tools and practices. Ensure our architecture promotes a product-oriented approach with a strong focus on self-service capabilities.
- **Drive Standardization and Consolidation:** Actively identify and help decommission redundant or overlapping tools, driving the organization towards a standardized, cost-effective, and easy-to-manage observability service.
- **Join forces with SRE team:** Partner with Site Reliability Engineering (SRE) team, promote their principles, such as defining, measuring, and managing Service Level Objectives (SLOs) and error budgets and how critical Observability for them.
- **Evangelize and Educate:** Clearly and persuasively communicate complex observability topics, benefits, and strategic decisions to senior leadership and stakeholders across IT and business domains.
- **Lead by Influence:** Act as the senior technical expert and thought leader in the observability space. Mentor engineers and guide teams in implementing best practices for instrumentation (OpenTelemetry), monitoring, and incident analysis using AIOps.
- **Stay on the Cutting Edge:** Continuously research industry trends, emerging technologies (like eBPF, OpenTelemetry), and best practices to ensure our observability strategy remains modern and effective.
**Must-Have Skills & Experience**
- **Education-** Bachelor's degree
- **Extensive Technical Experience:** 10+ years in Observability, software engineering, SRE, or platform engineering, with a proven track record of architecting and implementing large-scale technical solutions.
- **Deep Observability Expertise:** Subject matter expert on Observability practices and collection of all types of telemetry. SME for the tools that support them (e.g., Grafana, Prometheus, Dynatrace, BigPanda, xMatters or others).
- **Strategic Leadership:** Demonstrable experience creating and executing a technical strategy across multiple teams or an entire organization.
- **SRE and SLO Mastery:** Deep, practical knowledge of Site Reliability Engineering principles, with hands-on experience defining, implementing, and managing SLOs and error budgets.
- **OpenTelemetry Proficiency:** Strong understanding and practical experience with the OpenTelemetry standard for instrumentation and telemetry collection.
- **Multi-Cloud Experience:** Experience designing solutions that operate across multiple cloud providers (AWS, Azure, GCP).
- **Exceptional Communication & Influence:** World-class ability to explain highly complex technical concepts to senior executives and non-technical audiences. Proven ability to lead by influence and drive consensus in a large organization.
**Nice-to-Have Skills & Experience**
- **Tool Rationalization:** Experience leading projects to consolidate tooling and migrate teams to a centralized platform.
- **FinOps Knowledge:** Understanding of cloud cost management principles and how they apply to observability data and tooling.
- **eBPF Knowledge:** Familiarity with eBPF for advanced, low-level system observability and performance analysis.
- **Product Mindset:** Experience thinking about internal platforms as products, with a focus on user experience, self-service, and clear documentation.
**Why Join Us?**
- **Unmatched Impact:** Define the technical direction for a critical capability across the entire company, directly influencing the reliability of all our products.
- **Strategic Autonomy:** Be the ultimate authority and thought leader in the observability domain with the freedom to shape our future.
- **Executive Visibility:** Work directly with senior leadership to connect deep technical initiatives with strategic business outcomes.
- **Culture:** Join a forward-thinking organization that invests in technical excellence and empowers its leaders to drive meaningful change.
**Required Skills:**
Amazon Web Services (AWS), Cloud Infrastructure, Cloud Technology, Cybersecurity, Emerging Technologies, Executive Visibility, FinOps Operating Model, Methods and Tools, Operational Excellence, Platform Engineering, Reliability Engineering, Requirements Management, Software Development, Software Development Life Cycle (SDLC), Solution Architecture, Stakeholder Engagement, Strategic Leadership, Strategic Planning, System Designs, Technical Advice, Telemetry
**Preferred Skills:**
Current Employees apply [HERE](https://wd5.myworkday.com/msd/d/task/1422$6687.htmld)
Current Contingent Workers apply [HERE](https://wd5.myworkday.com/msd/d/task/1422$4020.htmld)
**US and Puerto Rico Residents Only:**
Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please [click here](https://survey.sogosurvey.com/r/aCdfqL) if you need an accommodation during the application or hiring process.
As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:
[EEOC Know Your Rights](https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf)
[EEOC GINA Supplement](https://www.eeoc.gov/gina-genetic-information-nondiscrimination)
We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively.
[Learn more about your rights, including under California, Colorado and other US State Acts](https://www.msdprivacy.com/us/en/CCPA-notice/)
The salary range for this role is
$142,400.00 - $224,100.00
This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs.
The successful candidate will be eligible for annual bonus and long-term incentive, if applicable.
We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at [https://jobs.merck.com/us/en/compensation-and-benefits](https://jobs.merck.com/us/en/compensation-and-benefits).
You can apply for this role through [https://jobs.merck.com/us/en](https://jobs.merck.com/us/en) (or via the Workday Jobs Hub if you are a current employee). The application deadline for this position is stated on this posting.
**San Francisco Residents Only:** We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance
**Los Angeles Residents Only:** We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance
**Search Firm Representatives Please Read Carefully**
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
**Employee Status:**
Regular
**Relocation:**
No relocation
**VISA Sponsorship:**
No
**Travel Requirements:**
10%
**Flexible Work Arrangements:**
Remote
**Shift:**
1st - Day
**Valid Driving License:**
No
**Hazardous Material(s):**
N/A
**Job Posting End Date:**
09/21/2026
***A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.**