高管咨询项目经理
Executive Advisory Programs Manager
我们是谁
关于 Stripe
Stripe 是一家面向企业的金融基础设施平台。数以百万计的公司——从全球最大的企业到最具雄心的初创公司——使用 Stripe 来接受支付、增长收入并加速新的商业机会。我们的使命是提升互联网的 GDP，我们还有大量工作要做。这意味着你有机会在从事职业生涯中最重要的工作的同时，让全球经济触手可及。
关于团队
Stripe 的高管项目团队打造与客户高层领导者建立联系的体验和关系，连接他们与 Stripe 的领导层、产品和战略。我们创建论坛，让高管们可以交流想法，探索塑造他们业务的力量，并向 Stripe 提供直接且实质性的反馈。
我们的高管咨询项目是 Stripe 获取高管买家视角的重要方式。该组合包括我们的全球客户咨询委员会以及区域、细分市场和新兴咨询项目。我们的目标是将这些项目整合成一个连贯的体系，将正确的客户视角带入 Stripe，并帮助产品、营销和市场推广团队根据所学采取行动。
你会做什么
作为高管咨询项目的负责人，你将定义并构建 Stripe 的高管咨询论坛方法。你将负责我们现有的全球客户咨询委员会，并为启动和扩展互补的区域和细分委员会制定框架。你还将随着 Stripe 的优先事项和客户群的变化，识别并孵化新的咨询项目。
你将把项目策略与执行相结合：招募有影响力的成员，与内部合作伙伴共同制定议程，提供高端的高管体验，并建立可靠的过程来收集和激活客户反馈。你将与产品、产品营销、活动、销售和客户成功领域的领导密切合作，确保 Stripe 的咨询项目有明确的职责，作为一个相互关联的组合运作，并影响相关的产品和市场推广决策。
职责
- 定义 Stripe 的全球高管咨询战略，包括目标、受众、运营模式以及全球、区域、细分市场和新兴项目之间的关系
- 负责并持续优化 Stripe 的全球客户咨询委员会，包括成员策略和招聘、高管参与、议程制定等
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Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
About the team
Stripe’s Executive Programs team builds relationships and experiences that connect senior customer leaders with Stripe’s leadership, products, and strategy. We create forums where executives can exchange ideas, explore the forces shaping their businesses, and give Stripe direct, substantive feedback.
Our executive advisory programs are an important part of how Stripe captures the perspectives of executive buyers. The portfolio includes our global Customer Advisory Board as well as regional, segment, and emerging advisory programs. Our goal is to connect these programs into a coherent system that brings the right customer perspectives into Stripe and helps product, marketing, and go-to-market teams act on what we learn.
What you’ll do
As Head of Executive Advisory Programs, you will define and build Stripe’s approach to executive advisory forums. You will own our existing global Customer Advisory Board and create the framework for launching and scaling complementary regional and segment councils. You will also identify and incubate new advisory programs as Stripe’s priorities and customer base evolve.
You will connect program strategy with execution: recruiting influential members, shaping agendas with internal partners, delivering white-glove executive experiences, and building a reliable process for capturing and activating customer feedback. You will work closely with leaders across Product, Product Marketing, Events, Sales, and Customer Success to ensure that Stripe’s advisory programs have clear remits, operate as an interconnected portfolio, and inform relevant product and go-to-market decisions.
Responsibilities
- Define Stripe’s global executive advisory strategy, including the purpose, audience, operating model, and relationship between global, regional, segment, and emerging programs
- Own and evolve Stripe’s global Customer Advisory Board, including member strategy and recruitment, executive engagement, agenda development, meeting delivery, and year-round programming
- Create a repeatable playbook that enables regional and segment teams to build effective advisory councils while maintaining a consistent quality bar and connection to Stripe’s broader program
- Identify, launch, and incubate new executive advisory programs that address emerging customer needs and Stripe priorities
- Partner with Product and Product Marketing leaders to select strategic topics, translate customer priorities into productive discussions, and route resulting insights to the teams that can act on them
- Lead cross-functional planning across Product, Product Marketing, Sales, Customer Success, and external agencies, establishing clear responsibilities and resolving areas of overlapping ownership
- Define and measure program impact, including member engagement, the quality and activation of feedback, executive relationship development, and evidence that customer insights are informing Stripe’s decisions
Who you are
We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
- 7+ years of experience building and leading executive advisory boards, councils, or comparable programs for a global business, including setting program strategy and operating the program from recruitment through follow-up
- Demonstrated ability to build trusted relationships with C-suite and other senior executives and to represent an organization credibly in executive settings
- Experience leading complex, cross-functional programs and defining clear responsibilities among teams with adjacent or overlapping remits
- Ability to understand technical products and concepts, identify the implications for customers, and connect executive feedback with product and business priorities
- Experience designing and delivering high-touch executive events with careful attention to the member experience, content, logistics, and follow-through
Preferred qualifications
- Experience building a portfolio of interconnected global, regional, or segment-based advisory programs
- Experience developing systems for synthesizing qualitative customer feedback, routing it to relevant teams, and measuring whether it influenced decisions
- Experience working with product, marketing, sales, customer success, solutions, and events teams in a global technology organization
- Familiarity with financial infrastructure, payments, software platforms, or another technically complex industry