专业服务负责人
Leader, Professional Services
我们正在为人工智能时代重塑生物科技。
当突破被延迟，世界就会等待。将一种分子从发现到患者，或一种作物从实验室到田间，需要数千个缓慢、手动、脱节的步骤。人工智能有潜力改变这一切，将数十年的研发工作压缩成几年。但只有当干净、结构化的科学数据和人工智能被融入科学研究的过程中，这种改变才会发生。
Benchling 是生物技术研究与开发的人工智能平台。科学家使用 Benchling 来设计实验、捕获结构化数据，并在他们的工作流程中直接运行 AI 代理和模型。全球超过 20 万名科学家信任 Benchling 来推动他们最重要的工作，从学术实验室到赛诺菲、Moderna，以及世界上前 50 强生物制药公司中的超过一半。
我们正在为客户打造一位 AI 科学家。如果我们自己没有建立起相应的实力，就无法做到这一点。AI 熟练度是我们构建的基础；它是我们工作方式的核心，我们致力于帮助每一位新员工将其融入日常工作中。作为我们面试流程的一部分，你将完成一个简短的 AI 相关练习或讨论，以便我们了解你如何思考并利用 AI 在你的角色中产生影响。欢迎参考你目前使用的任何工具、平台或工作流程。
职位概述
Benchling 正在组建一支世界级的专业服务团队，以支持我们不断扩展的客户群，从小型生物科技初创公司到全球最大的生物制药公司。
这是一个球员兼教练的角色：根据需要，你将直接领导实施工作，同时管理位于东海岸的实施经理团队。你将带来你的解决方案专业知识，指导复杂的项目，并指导新团队成员，与客户密切合作，并跨部门协作，以实现成功的结果。
除了日常交付，你还将塑造该实践的扩展方式——优化方法论，培养团队的职业发展，并确保客户通过 Benchling 实现其科学和商业目标。
要在这个职位上取得成功，你必须熟悉生命科学研发流程和科学概念，并能够与制药和生物科技组织中的科学和 IT 高层建立深厚的关系。你必须是 Benchling 实施项目方法论和执行方面的专家，并且是一位包容型领导者，有辅导和与团队成员合作的经验，以交付变革性解决方案。
职责
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查看英文原文
We are rebuilding biotech for the AI era.
When a breakthrough is delayed, the world waits. Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected steps. AI has the potential to change this, compressing decades of R&D work into years. But that only happens when clean, structured scientific data and AI are built into how science gets done.
Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma.
We’re building an AI scientist for our customers. We can’t do that if we haven’t built the muscle ourselves. AI fluency is the foundation we build on; it's core to how we work, and we're committed to helping every new hire integrate it into their day-to-day. As part of our interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today.
ROLE OVERVIEW
Benchling is building a world-class Professional Services team to support implementations for our rapidly expanding customer base, from small Biotech startups to the largest BioPharmas in the world.
This is a player-coach role: you'll lead implementations directly as needed, while managing a team of Implementation Managers based on the east coast. You'll bring your solution expertise to guide complex engagements and coach newer team members, working closely with customers and cross-functionally across Benchling to drive successful outcomes.
Beyond day-to-day delivery, you'll shape how the practice scales — refining methodologies, developing your team's careers, and ensuring customers achieve their scientific and business goals with Benchling.
To be successful in this role, you must be comfortable with Life Sciences R&D processes and scientific concepts, and be able to develop deep relationships with Scientific and IT leaders at Pharma and Biotech organizations. You must be an expert in Benchling implementation project methodology and execution, and be an inclusive leader who has mentored and worked with teammates to deliver transformational solutions.
RESPONSIBILITIES
- Lead, coach, and develop a team of Implementation Managers fostering a culture of excellence, collaboration, and continuous learning
- Help to define PS strategy, optimize implementation processes, and scale the team effectively
- Provide hands-on guidance during complex implementations, serving as an escalation point for technical challenges or critical customer situations
- Drive accountability for successful project delivery across your team, ensuring implementations are completed on time, on budget, and with high quality
- Build strong relationships with cross-functional partners in Sales, Customer Success, Product, and Engineering to deliver seamless customer experiences
- Understand customer needs and scientific workflows, translating insights into actionable recommendations for product improvements and PS best practices
- Represent Benchling's scientific and technical credibility with customers, demonstrating deep understanding of biotech R&D processes
- Track team performance metrics, identify improvement opportunities, and implement changes to increase implementation velocity and customer satisfaction
- Contribute to global PS initiatives by collaborating with PS leadership across regions
QUALIFICATIONS
- MS or PhD in Molecular Biology, Biochemistry, Biotechnology, Immunology, Bioinformatics, Biological Engineering, or a related field
- At least 4 years of experience in a lab or R&D setting, ideally in antibody discovery, strain engineering, chemistry or process development
- Software implementation experience with a SaaS software company is required
- Empathize with scientists and quickly understand complex scientific concepts
- 2+ years in a lead or people manager role, with demonstrated success building and developing high-performing teams
- Strong communication skills—you must be able to quickly and effectively connect with a range of stakeholders, including scientists, IT project leads, and executives
- Self-starter with the ability to thrive in a startup environment where priorities shift and you need to navigate ambiguity
- Curious, creative, and tenacious—you're excited to collaborate with customers and Benchling teammates as a thought partner
- Ability to travel up to 25% based on customer and project needs
HOW WE WORK
We offer a flexible hybrid work arrangement that prioritizes in-office collaboration. Employees are expected to be on-site 3 days per week (Monday, Tuesday, and Thursday).
#LI-Hybrid
#BI-Hybrid
Benchling welcomes everyone.
We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences.
We are an equal opportunity employer. That means we don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.