客户工程师
Customer Engineer
关于 HEX
HEX 正在组建一支由建设者组成的团队，致力于让每个人都能成为数据专家。我们的平台解决了当今数据和分析工具中的关键痛点，并使任何人都能通过自然语言探索数据，无需代码或有代码，且在可信的上下文中进行。Ramp https://hex.tech/customers/ramp/、Figma https://hex.tech/customers/figma/、Stubhub https://hex.tech/customers/stubhub/、Anthropic 和 Gamma 等数千家客户喜欢 Hex https://www.g2.com/products/hex-tech-hex/reviews，因为我们的美观界面、代理超级功能以及无限的灵活性。
HEX 已从 Sequoia、a16z、Snowflake 和 Amplify 等领先投资方筹集了超过 1 亿美元。我们在旧金山和纽约设有办公室，同时在美国和英国还有远程员工。我们是一支高自主性的团队，快速交付并享受工作过程。查看我们的 Hex 入门视频 https://www.youtube.com/watch?v=qAXsnrNlavk 和员工手册 https://www.notion.so/hexhq/Hex-Handbook-9fff0d42860e4f70815c599e0d1664d6，了解更多关于在 HEX 工作的内容。
关于该职位
随着我们的产品和领域不断发展，HEX 的客户群正在迅速增长和变化。为了跟上这种增长，我们正在招聘 Customer Engineering 团队的下一位成员！
HEX 的 Customer Engineering 是一个以售后为导向的角色，与我们的 Account Executives、Product Experts 和 EPD 团队紧密合作，提供卓越的技术客户体验。作为 Customer Engineer，您将利用您的数据和项目管理专业知识，有效引导新客户开始他们的 HEX 旅程，并为他们的长期成功做好准备。我们的 CE 团队在整个与 HEX 的合作过程中与客户密切合作，构建和实施以客户为中心的框架，为客户提供建议，帮助他们制定数据整理策略，以支持 HEX AI，并教育终端用户了解 HEX 的独特功能。您的工作对推动扩展收入和我们的产品路线图至关重要。
通过直接与客户互动，您是公司的“眼睛和耳朵”。您的大部分工作将是将这些宝贵的信息转化为对产品、GTM 高层领导等的见解！直接向我们的 Customer Engineering Lead 汇报，这个职位非常适合希望在快速增长的团队中产生重大影响，并为该职位如何继续演变提出想法的人。
您将负责：
- 成为 HEX 产品的专家，能够指导客户完成初始产品设置、资产开发
查看英文原文
ABOUT HEX
Hex is growing our team of builders on a mission to make everyone a data person. Our platform solves key pain points with today’s data and analytics tooling, and empowers anyone to explore data using natural language, with or without code, on trusted context. Thousands of customers like Ramp https://hex.tech/customers/ramp/, Figma https://hex.tech/customers/figma/, Stubhub https://hex.tech/customers/stubhub/, Anthropic, and Gamma love Hex https://www.g2.com/products/hex-tech-hex/reviews for our beautiful UI, agentic superpowers, and boundless flexibility.
Hex has raised over $100M from leading investors like Sequoia, a16z, Snowflake and Amplify. With office hubs in San Francisco and New York, as well as remote team members throughout the US and UK, we’re a high-agency team that ships fast and has fun doing it. Check out our Intro to Hex video https://www.youtube.com/watch?v=qAXsnrNlavk and employee handbook https://www.notion.so/hexhq/Hex-Handbook-9fff0d42860e4f70815c599e0d1664d6 to learn more about what it’s like to work at Hex.
ABOUT THE ROLE
Hex's customer base is growing and changing quickly as our space and product evolve. To keep pace with this growth, we are hiring the next addition to our Customer Engineering team!
Customer Engineering at Hex is a post-sale focused role that works closely with our Account Executives, Product Experts and EPD teams to deliver a top-notch technical customer experience. As a Customer Engineer, you will use your data and project management expertise to effectively onboard new customers as they begin their journey with Hex while setting them up for long-term success. Our CE team works closely with customers throughout their partnership with Hex to build and implement customer-focused frameworks, advise customers on data curation strategies to enable Hex AI, and educate end users on Hex's unique capabilities. Your work is crucial to drive expansion revenue and our product roadmap.
By being hands-on with customers, you are the eyes and ears of the company. A large part of your role will be translating all of that valuable information into insights for Product, GTM leadership, and more! Reporting directly to our Customer Engineering Lead, this role is perfect for someone looking to have a big impact on a growing team and contribute ideas for how this role will continue to change.
WHAT YOU WILL DO:
- Become a Hex product expert capable of guiding customers through initial product setup, asset development, and technical questions
- Work hands-on with our strategic customers to:
- Build confidence that Hex is the best place for their organization to work with data
- Teach Hex best practices and general platform knowledge
- Advise on data curation strategy to enable Hex AI
- Drive Hex product adoption with core data personas
- Experiment with implementation, onboarding and training programs aligned to the newest parts of Hex’s product
- Build relationships with Hex owners at customers in your book of business to get valuable feedback, test early product features, and help them drive product adoption
- Identify patterns from your book of business that can be reused, automated, or incorporated into the product experience
- Aggregate and share product feedback internally based on your experiences working hands-on with customers to inform our product roadmap and prioritization
WHO YOU MIGHT BE:
- You’re customer and data-obsessed. You have 3+ years working in a technical customer-facing role (Sales/Customer Engineering, Solutions Architect, Technical Account Management) in addition to your overall experience.
- You are genuinely curious about your customers and their challenges working with data
- You are comfortable meeting with stakeholders and finding creative solutions to address their pain
- You mirror our core data persona’s technical capabilities. You are fluent in SQL and Python. You have familiarity with the data tooling ecosystem (traditional BI, cloud data warehouses, semantic layers, etc.) and are curious about the role of AI in data (bonus if you have experience with it directly!).
- You are excited to learn and build something new. You welcome opportunities to be creative, design and run experiments and are comfortable sharing wins, losses, and learnings.
- You are an effective communicator & advisor. You work well with technical stakeholders (internal & external) to gather/deliver feedback, share timelines, and drive progress. You are comfortable asking for help when you need it.
- You are a strategic problem solver. You are able to break down complex, ambiguous opportunities into discrete, actionable hypotheses to test with minimal overhead.
- Based in SF and excited to work in office 2 days per week or based in PST timezone
If you want to learn more about the Customer team, what we do, and how we work, please check out our team page https://hexhq.notion.site/the-customer-team-hex!
The on-target-earnings (base + variable) for this role is: $166,000 - $205,000.
In addition to our unique culture, Hex proudly offers a competitive total rewards package, including but not limited to, market-benched salary & equity, comprehensive health benefits, and flexible paid time off.
The salary range shown may be a reflection of additional factors such as geographical location and skill ranges/levels we’re open to. Placement in the salary range will be decided upon completion of the interview process, taking into account factors like leaving room for growth, internal fairness & parity, your demonstrated skills, and the depth of your experience. Our Recruiting team will be able to provide more details during the interview process.
By submitting an application the candidate consents to the use of their personal information in accordance with the Hex Privacy policy: https://learn.hex.tech/docs/trust/privacy-policy.