实施经理
Implementation Manager
我们正在为人工智能时代重建生物科技。
当突破被延迟时，世界将停滞。从发现分子到患者，或从实验室作物到田间种植，涉及数千个缓慢、手动且不连贯的步骤。人工智能有潜力改变这一现状，将数十年的研发工作压缩到几年内。但只有当干净、结构化的科学数据和人工智能被融入科学研究的过程中，这种改变才会发生。
Benchling 是生物技术研发的人工智能平台。科学家使用 Benchling 设计实验、捕获结构化数据，并在他们的工作流程中直接运行 AI 代理和模型。全球超过 20 万名科学家信任 Benchling 来支持他们最重要的工作，从学术实验室到 Sanofi、Moderna，以及世界上前 50 名生物制药公司中的超过一半。
我们正在为客户打造一个 AI 科学家。如果我们自己没有建立起相应的实力，就无法做到这一点。AI 熟练度是我们构建的基础；它是我们工作方式的核心，我们致力于帮助每一位新员工将其融入日常工作中。作为我们面试流程的一部分，你将完成一个简短的 AI 相关练习或讨论，以便我们了解你如何思考并利用 AI 在你的角色中推动影响。欢迎参考你目前使用的任何工具、平台或工作流程。
职位概述
Benchling 正在组建一支世界级的专业服务团队，以支持我们快速扩展的客户群。实施经理与我们的客户合作，从小型生物科技初创公司到全球最大的生物制药公司，深入了解他们的研发流程，并推出能够改变他们研究团队协作方式的解决方案。
要在这个职位上取得成功，你需要利用你的科学背景、项目管理技能和产品专业知识，推动 Benchling 平台的成功实施。你将与我们客户的科研科学家以及 Benchling 的各个团队紧密合作，实施我们的解决方案，并确保客户取得成功。实施经理负责客户部署的所有方面，从需求分析和方案设计，到配置、测试、培训，以及将用户引入系统。
职责
- 管理新 Benchling 客户的初始部署，以及现有客户新增团队或新流程的扩展项目
- 从项目启动到上线，全面负责实施的成功，利用强大的项目管理能力
查看英文原文
We are rebuilding biotech for the AI era.
When a breakthrough is delayed, the world waits. Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected steps. AI has the potential to change this, compressing decades of R&D work into years. But that only happens when clean, structured scientific data and AI are built into how science gets done.
Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma.
We’re building an AI scientist for our customers. We can’t do that if we haven’t built the muscle ourselves. AI fluency is the foundation we build on; it's core to how we work, and we're committed to helping every new hire integrate it into their day-to-day. As part of our interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today.
ROLE OVERVIEW
Benchling is building a world-class Professional Services team to drive implementations for our rapidly expanding customer base. Implementation Managers work with our customers, from small Biotech startups to the largest BioPharmas in the world to develop a deep understanding of their R&D Processes, and roll out solutions that transform how their research teams work together.
To be successful in this role, you will leverage your scientific background, project management skills, and product expertise to drive successful implementations of the Benchling platform. You will work hand in hand with the research scientists at our customers, and teams throughout Benchling to implement our solutions, and ensure our customers are successful. Implementation Managers lead all aspects of customer rollouts from requirements analysis and solution design, to configurations, testing, training, and onboarding users onto the system.
RESPONSIBILITIES
- Manage initial rollouts for new Benchling customers as well as expansion projects with new teams or for new processes at existing customers
- Own implementation success from project kickoff to go-live, leveraging strong project management skills, scientific expertise, and deep product knowledge.
- Build and execute detailed project plans, own project activities, work with other team members to execute on project deliverables to ensure on time, on budget, high quality deployments.
- Understand customers' scientific workflows and determine how Benchling can best be leveraged to meet their key business needs.
- Lead requirements and design workshops, perform data modeling & application configuration, develop test plans and guide UAT execution, train and onboard users.
- Act as a trusted advisor for customers, guiding them through the implementation ensuring they leverage and apply Benchling Best Practices.
- Understand and document customer pain points, advocate for them internally to influence product changes.
- Identify and work with sales on opportunities for account expansion post go-live.
QUALIFICATIONS
- MS or Ph.D. in Molecular Biology, Biochemistry, Biotechnology, Immunology, Bioinformatics, Biological Engineering or a related field.
- At least 2 years of experience in a lab or R&D setting, ideally in antibody discovery or strain engineering or process development. You must be able to empathize with scientists and quickly understand complicated scientific concepts.
- Software Implementation experience, preferably with a SaaS software company.
- Strong communication skills. You must be able to quickly and effectively connect with a range of stakeholders, including scientists, IT project leads, and executives.
- Self-starter with the ability to be successful in a startup environment.
- Curious, creative, and tenacious. You should be excited to collaborate with customers and other Benchling teammates as a thought partner.
- Ability to travel up to 25% based on customer and project needs.
- Experience using Benchling, especially if you’ve been a Benchling administrator, is preferred but not required.
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Benchling welcomes everyone.
We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences.
We are an equal opportunity employer. That means we don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.