高级客户成功工程师，建筑承包商
Senior Customer Success Engineer, General Contractors
我们正在寻找一名**高级客户成功工程师**，以推动Procore的总包商客户的成功。在这一职位中，你将成为Procore产品的代言人，并作为专业领域的专家。当你所服务的客户能够成功采用并从其对Procore的投资中实现业务绩效提升时，你也将在这一职位上取得成功。你将通过连接全球平台，切实帮助改善我们的建筑客户的日常生活。
作为一名成功的**高级客户成功工程师**，你将帮助组织理解建筑技术与解决方案的最佳实践，以及它们所能带来的诸多业务优势。你将在一个高度协作、富有创造力且有驱动力的环境中工作，这个环境重视开放性、乐观精神和责任感。在此职位中，你将利用你的咨询思维和对建筑行业的了解，以及Procore软件平台的知识，为客户提供重要的建议，帮助他们最大化其Procore技术的价值，并了解他们还能从哪些其他产品中受益。你将与销售、客户成功、支持、产品和市场部门进行密切合作。成功的候选人应热衷于建筑行业和科技。
此职位向客户成功经理汇报。虽然这是一个远程职位，但要求候选人位于山地时间区、中部时间区或东部时间区。我们希望候选人能立即加入我们的团队！
**你将负责：**
- 基于客户分析和行业最佳实践，为客户提供数据驱动的建议，以优化Procore的价值。
- 制作基于价值的演示文稿，解决客户的业务问题并加快Procore平台的采用。
- 为客户提供建筑产品路线图和产品发布更新，使他们能够从我们领先的技术中获益。
- 主导产品演示，并协调内部和外部的多个技术资源。
- 作为技术客户经理，通过清晰有效的沟通，为客户提供最高水平的响应速度和服务。
- 通过支持和指导你的同事Procorians，并与组织各个层级合作，制定最佳实践，营造积极的团队文化。
- 掌握Procore的产品、专业服务和行业最佳实践。
- 可能需要最多50%的出差到客户现场（可能包括）
查看英文原文
We’re looking for a **Senior Customer Success Engineer** to drive the success of Procore’s General Contractor customers. In this role, you’ll be the product champion of Procore and serve as a subject matter expert. You will succeed in this role when the customer succeeds in adopting and realizing business performance gains from their investment in Procore. You will literally be helping improve the lives of our construction customers by connecting them on a global platform.
As a successful **Senior Customer Success Engineer,** you’ll help organizations understand best practices around construction technology and solutions, and the many business benefits they can provide. You’ll work in a highly collaborative, creative, and driven environment that values openness, optimism, and ownership. In this role, you’ll leverage your consultative-mindset and knowledge of the construction industry and Procore’s software platforms to provide clients with important recommendations on how to maximize the value of their Procore technology, and what other products they can benefit from. You’ll partner closely cross-functionally with Sales, PS, Support, Product and Marketing. Successful candidates are passionate about construction and technology.
This position reports to the Manager, Customer Success. While this is a remote position, we require candidates to be based in a Mountain, Central or Eastern Time zone. We're looking for candidates to join our team immediately!
**What you’ll do:**
- Make data-driven recommendations to your customers on how they can optimize the value of Procore, based on customer analytics and industry best practices.
- Craft value-based presentations that address customer business problems and accelerate the adoption of the Procore platform
- Provide product roadmap and product release updates to your customers so that they can benefit from our leading-edge technology
- Drive in product demonstrations and coordinate multiple technical resources, both internal and external
- Serve as a technical account manager by providing the highest level of responsiveness and customer service and to your clients, through clear and effective communication
- Foster a positive team culture by supporting and mentoring your fellow Procorians and collaborating with all levels of the organization to develop best practices.
- Develop a mastery of Procore’s products, professional services, and industry best practices
- Up to 50% travel to client sites (may include domestic and international), industry events, and other Procore offices
**What we’re looking for:**
- 5+ years of Construction industry expertise
- 5+ years of Customer Success, Professional Services, Technical Pre-Sales experience
- Ability to leverage strong technical aptitude to master Procore’s product offerings, business model, services, and emerging technologies
- Ability to work cross-functionally and collaboratively with multiple stakeholders on time-sensitive projects
- Outstanding presentation and communication skills both in-person and through virtual meetings, and in writing
- Strong analytical and problem-solving skills to synthesize relevant and impactful intelligence from ambiguous data
- Understanding of the construction industry across different verticals (general contracting, subcontracting, real estate development, etc.), with previous experience as a construction Project Manager, Site Super, Project Finance Manager, Estimator, or Project Engineer preferred
- Bachelor’s degree in Construction Management, Civil Engineering, Mechanical Engineering, Information Systems, or CS preferred, along with experience managing project construction including bidding, procurement, RFIs, submittals, drawings, specifications, documents, schedule, quality control, and safety
## **Additional Information**
**Base Pay Range:**
90,821.12 - 124,879.00 USD Annual
This role may also be eligible for Equity Compensation and/or Bonus Incentive Compensation. Procore is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location.
### **For Los Angeles County (unincorporated) Candidates:**
Procore will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.
A criminal history may have a direct, adverse, and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment: 1. appropriately managing, accessing, and handling confidential information including proprietary and trade secret information, as well as accessing Procore's information technology systems and platforms; 2. interacting with and occasionally having unsupervised contact with internal/external customers, stakeholders, and/or colleagues; and 3. exercising sound judgment.