技术解决方案顾问 - 未来机会
Technical Solutions Consultant - Future Opportunity
在Intuitive，我们团结一致致力于我们的使命：我们相信微创治疗是提升生命质量的治疗方式。通过创新和智能技术，我们拓展医生无拘无束地治愈疾病的能力。
作为机器人辅助手术领域的先驱和市场领导者，我们努力打造一个包容且多元的团队，致力于带来改变。在过去25多年里，我们与全球的医院和护理团队合作，帮助解决医疗领域最棘手的挑战，推动可能性的边界。
Intuitive是由来自不同背景的优秀人才所打造。我们认为伟大的想法可以来自任何地方。我们努力营造一种以思想多样性与相互尊重为基础的包容文化。我们以包容为领导力，赋能团队成员以最真实的自我发挥最佳工作状态。
充满热情、希望带来改变的人们塑造了我们的文化。我们的团队成员秉持诚信，具备强大的学习能力，有完成任务的能量，并带来多样化的现实经验，帮助我们以新的方式思考。我们积极投资于团队成员，支持他们的长期成长，使他们能够继续推进我们的使命，实现最高潜力。
加入一个致力于为全球医疗专业人员及其患者群体带来重大进步的团队。让我们一起推动微创治疗的世界向前发展。
远程职位，优先考虑CST时区
职位主要职责
技术解决方案顾问（TSC）在医院系统中实施和维持数字解决方案方面扮演关键角色。作为值得信赖的顾问，TSC负责在区域综合交付网络（IDN）和医院中，从售前准备到成功激活及长期可持续性，领导Intuitive数字解决方案的技术实施。
该职位需要高度的技术能力、利益相关者参与和执行纪律，以推动数字激活卓越。理想的候选人采用战略性和关系导向的方法进行数字化转型，擅长与多样化受众沟通，并能在需要持续学习和适应的环境中茁壮成长。
核心工作职责
战略客户参与：直接与区域销售总监/经理和数字销售代表合作，识别、接触并建立与区域IDN和医院的可信长期关系。
查看英文原文
At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.
As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare's hardest challenges and advance what is possible.
Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere. We strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.
Passionate people who want to make a difference drive our culture. Our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential.
Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let's advance the world of minimally invasive care.
Remote position, preference for CST time zone
Primary Function of Position
The Technical Solutions Consultant (TSC) plays a critical role in implementing and sustaining digital solutions across hospital systems. Acting as a trusted advisor, the TSC leads the technical implementation of Intuitive’s digital solutions across regional Integrated Delivery Networks (IDNs) and hospitals from pre-sales readiness through successful activation and long-term sustainability.
This role requires a high degree of technical aptitude, stakeholder engagement, and execution discipline to drive digital activation excellence. Ideal candidates bring a strategic, relational approach to digital transformation, excel at communicating across diverse audiences, and thrive in environments that require continuous learning and adaptation.
Essential Job Duties
Strategic Account Engagement: Partner directly with Area Sales Directors/Managers and Digital Sales Reps to identify, engage, and establish trusted long-term relationships with regional IDNs and hospital-level IT and digital stakeholders to advance implementation of new and upgrades to existing digital solutions. Support pre-sales strategy by bringing technical clarity that accelerates trust and approval.
Navigate the Hospital Technology Adoption Journey: Own the process of engaging with customer technical review boards, data and AI governance, and networking teams. Deliver compelling technical presentations—including digital vision, data use, and network topology diagrams —to accelerate approval and prioritization.
Post-Go-Live Digital Relationship Management: Support post-go-live digital solution adoption through intervention to protect customer confidence and long-term successful utilization of digital solutions.
Enable Downstream Success: Prepare Field Service teams and partner functions for first-time success through accurate documentation in business systems, validated configurations, and complete, timely communication. Take extreme ownership from planning through adoption, ensuring solutions go live smoothly and deliver sustained value.
Shape Digital Product Feedback: Develop and maintain a deep technical understanding of Intuitive’s digital portfolio and proactively synthesize and relay field learnings and customer feedback to Product and Engineering partners to influence roadmap direction, remove systemic barriers, and accelerate value realization across accounts.
Continuously Grow Technical and Strategic Capability: Identify personal skill gaps, self-development, and take ownership of pursuing ongoing learning in relevant technologies, project leadership, and stakeholder management. Contribute to team-wide growth by sharing best practices and elevating performance through example.
Required Skills and Experience
· 6+ years of experience in medical technology implementation, IT consulting, or digital transformation within healthcare
· Deep understanding of cloud-hosted SaaS platforms, healthcare data security, and networking infrastructure
· Experience with account management or direct collaboration with capital sales
· Excellent written and verbal communication skills with all levels of stakeholders – operational, clinical, and technical
Required Education and Training
· Bachelor’s Degree
Working Conditions
· Comfortable working a flexible dynamic schedule.
· Remote work
· Able to travel up to 25%.
· Able to enter surgical and other patient care areas.
Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19. Details can vary by role.
Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.
We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.
We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target salary ranges are listed.
Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19. Details can vary by role.
Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.
Mandatory Notices
U.S. Export Controls Disclaimer: In accordance with the U.S. Export Administration Regulations (15 CFR §743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees
who are nationals from countries currently on embargo or sanctions status.
Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government’s licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan (“TCP”) (note: typically adds 2 weeks to the hiring process).
For any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee’s
start date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes.
We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.
This position may be filled at a different job level than listed here depending on
business need and/or on the selected candidate’s experience, knowledge and skills.
Compensation will be based primarily on the job level at which the role is filled and the
candidate’s qualifications, consistent with applicable law.
We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target base compensation ranges are listed.