Customer Experience Executive
发现你的100%你与微源！职位：客户体验执行工作设置和转班：远程。由于什么加入微源？你将获得：·竞争性奖励：享受市场上高的补偿，医疗保险第一天，加上一个或多个依赖者，付费休息现金转换，团体生命保险和绩效奖金 · 一种协作精神：通过参与公司赞助的活动并参与积极的工作环境做出贡献。· 工作-生活和：享受适合你的灵活工作安排之间的平衡。· 职业发展：充分利用不断学习和职业进步的机会。·包容性团队工作：成为庆祝多样性，促进包容文化的一支团队的一部分。你的角色：作为客户体验执行官，你将：· 在已确定的 SLA 时间框架内解决1级客户查询，电子邮件和现场聊天。·追踪，处理并确保客户奖励订单及时交付。·应用组织政策，流程和产品知识以向客户提供准确信息。·在支持工具中保持详细记录客户互动和门票状态。· 协助团队领导和部门管理执行基本的行政和临时运营任务。你需要什么：不可谈判 · 客户服务导向：积极，以客户为首要的思维方式对客户满意度有着强烈的热情。· 沟通技能：优秀的书面和口头英语交流能力，适用于电话，电子邮件和聊天互动。· 解决问题技巧：分析和逻辑方法来解决客户问题的问题和票据解决方案。· 计算机识别能力：熟练使用标准办公应用程序，包括微软 Office (Word,Excel,PowerPoint). ·时间管理：强大的组织技能，以在定义的时间框架内管理竞争优先事项和关闭门票。首选技巧/专业知识 · 在呼叫中心，帮助台或电子商务客户支持角色中以前的工作经验。· 处理客户奖励计划，忠诚度点赎回或数字礼品卡履行的经验。• 使用客户门票系统 （例如 Zendesk,Salesforce 服务云或 Freshdesk）的实践经验。- 关于微源：拥有13个分发中心超过9,000名专业人士，MicroSourcing 是先驱和最大的离岸提供商
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Discover your 100% YOU with MicroSourcing!
Position: Customer Experience Executive
Work setup & shift: Remote | Day Shift
Why join MicroSourcing?
You'll have:
- Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
- A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
- Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
- Career Growth: Take advantage of opportunities for continuous learning and career advancement.
- Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
Your Role:
As a Customer Experience Executive, you will:
- Resolve Tier 1 customer inquiries across phone, email, and live chat within established SLA timeframes.
- Track, process, and ensure the timely fulfillment of customer reward orders.
- Apply organizational policies, processes, and product knowledge to provide accurate information to customers.
- Maintain detailed records of customer interactions and ticket statuses within support tools.
- Assist team lead and department management with basic administrative and ad hoc operational tasks.
What You Need:
Non-negotiables
- Customer Service Orientation: Strong passion for customer satisfaction with a proactive, customer-first mindset.
- Communication Skills: Excellent written and spoken English communication skills tailored for phone, email, and chat interactions.
- Problem-Solving Skills: Analytical and logical approach to troubleshooting customer issues and ticket resolutions.
- Computer Literacy: Proficiency with standard office applications, including Microsoft Office (Word, Excel, PowerPoint).
- Time Management: Strong organizational skills to manage competing priorities and close tickets within defined timeframes.
Preferred skills/expertise
- Prior experience in a call center, helpdesk, or e-commerce customer support role.
- Experience handling customer reward programs, loyalty point redemptions, or digital gift card fulfillment.
- Hands-on experience using customer ticketing systems (e.g., Zendesk, Salesforce Service Cloud, or Freshdesk).
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About MicroSourcing
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.
Our commitment to 100% YOU
MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive. At MicroSourcing, equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique, authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth.
Join us in celebrating YOU and your 100%! For more information, visit
*Terms & conditions apply
Originally posted on Himalayas