销售支持代表- 加拿大
Sales Support Representative- Canada
销售支持代表（远程，加拿大东部地区）
让我们谈谈团队
Sales Professionals 的主要职责是通过各种分销渠道向客户和/或专业组织销售 ResMed 的产品。关键成果包括在分配区域内规划、定位和战略性营销 ResMed 的全系列产品和服务。在指定的分销或零售销售渠道中，实现新客户和现有客户的销售目标。
远程，加拿大东部地区
让我们谈谈这个职位：
- 为指定客户或客户群规划并监督企业级支持和服务活动
- 在项目和交付标准的范围内确保优质服务和运营表现
- 建立客户关系，了解客户业务和产品安装情况，以识别服务需求，计划服务交付，并推动主动服务和支持机制，减少客户停机时间和支持成本
- 作为客户联系的单一接口，协调服务事件的解决和技术问题的升级
- 在指定账户和客户经理之间发展、维护并拓展客户关系
- 通过定期的虚拟客户访问、产品演示、教育项目、产品内部培训和问题解决来发展和加强这些关系
- 在客户关系管理（CRM）系统中记录活动
- 与销售管理团队紧密合作，评估业务状况和销售趋势
- 与销售管理团队共同制定并实施涉及服务和支持的主动计划
让我们谈谈你
- 法语和英语流利
- 1年以上 B2B 销售支持相关经验；医疗设备行业经验及知识优先
- 商业相关专业的学士学位/本科或同等经验优先，非必需
- 团队合作者，具有良好的职业道德和积极的态度
- 在所有形式的沟通中表现出色，能够熟练进行产品和媒体展示，特别是通过网络研讨会、视频会议等，使用多种技术
- 具有高度的动机，注重执行和结果，对持续改进负责
- 展现出为内部和外部客户提供卓越服务的能力
- 自我驱动者，具备出色的领导能力
- 展现出开发和建立强大客户关系的能力
查看英文原文
Sales Support Representative (Remote Anywhere in Eastern Canada)
Let’stalk about the team
The primary role of SalesProfessionalsfunction is to sell ResMed's products to customers and/or professional organizations through various distribution channels. Key deliverables include planning,positioningand strategic marketing of ResMed’s fullrangeproducts and services in theallocatedregion. Attainingsales objectivesfor new and existing accounts within the assigned distributionorretail sales channel.
Remote Anywhere in Eastern Canada
Let’stalk about the role:
- Plan and oversee enterprise-level support and service activities for company products and services for a designated client or group of clients
- Ensure quality service and operational performance within the parameters of program and delivery standards.
- Develop clientrelationshipand understanding of client business and product installations toidentifyservice needs, plan service delivery and drive use of proactive service and support mechanisms to reduce client downtime and support costs.
- Act assinglepoint of clientcontactto coordinate resolution of service incidents and escalation of technical issues.
- Develop,maintain, and grow customer relationships within assigned accounts and account managers.
- Develop and enhance these relationships through routine virtual customer visits, product demonstrations, educational programs, product in-services, and problem resolution.
- Document activities within the Customer Relationship Management (CRM) system.
- Work closely with the Sales Management team in evaluating business conditions and sales trends.
- Develop and implement a proactive plan that involves service and support with Sales Management.
Let’s talk about you
- Fluent in French and English
- 1+ years relevant experience in B2B sales support; medical device industry experience and knowledge preferred
- BA/BS in business discipline or equivalent experience preferred not required
- Team player with strong work ethic and a can-do attitude
- Excellence in all forms of communication with command of product and media presentations, especially via webinars, video conferencing, etc., using a variety of technologies
- Motivated, execution and results focus with accountability for continuous improvement
- Demonstrated ability to provide excellent service internally and externally
- Self-starter with proven leadership qualities
- Demonstrated ability to develop and build strong customer relationships
Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now!We commit to respond to every applicant.
Originally posted on Himalayas