Salesforce Experience Architect, AI and Agentforce (Solution Architect)
这是一个远程职位。我们正在寻找一个销售力量体验架构师，人工智能和代理 （解决方案架构师）来领导下一代人工智能驱动的经验设计，战略和执行。这个角色专注于利用 Agentforce,生成 AI,销售力量服务云，销售云，爱因斯坦以及现代自动化工具制造智能，用户中心的解决方案。你将与跨功能团队合作，绘制业务流程，建筑师可扩展的解决方案，并将复杂的商业需求转换为有影响力的，基于人工智能的客户体验。这一职位融合了解决方案设计，体验设计，建筑和 GenAI 执行。· 作为一个可信的顾问，提供行业最佳实践和建筑指导。· 领导详细的需求收集会议并担任 Salesforce 平台专家。· 应用经验设计思维来制造直观，用户友好的解决方案。·定义客户路线图平衡快速获利与长期战略价值。· 利用 Salesforce 技术如代理力量，爱因斯坦机器人，服务，服务智能以及自动化工具。· 创建设计规格，解决方案蓝图和技术文档。· 将业务要求转换为精确架构，可扩展的解决方案。· 经过5年以上的 CRM 行业经验。· 强大的能力推动需求收集研讨会。· 实施或构建 Salesforce 服务云或销售云的经验。• 至少有一项实践经验：· Agentforce 或其他生成人工智能平台 · Einstein Service Intelligence 或 Next Best Action · 在多种系统中设计和优化商务流程。· 通过讲故事和 ROI 映射来传达解决方案价值的能力。· 使用流程图表工具 （例如 Lucidchart）的方便性。·经验领导跨功能团队并提供特殊的最终用户体验。·强烈的愿意和能力快速学习新技术。优先技能 · 对 GenAI 解决方案定义强大的测试框架的经验。·熟悉即时工程和基于 LLM 设计。优势 · 10
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This is a remote position.
We are seeking a Salesforce Experience Architect, AI and Agentforce (Solution Architect) to lead the design, strategy, and execution of next-generation AI-powered experiences. This role focuses on crafting intelligent, user-centric solutions leveraging Agentforce, Generative AI, Salesforce Service Cloud, Sales Cloud, Einstein, and modern automation tools.
You’ll collaborate with cross-functional teams, map business processes, architect scalable solutions, and translate complex business needs into impactful, AI-driven customer experiences. This position blends solution design, experience design, architecture, and GenAI execution.
Key Responsibilities
· Serve as a trusted advisor, providing industry best practices and architectural guidance.
- Lead detailed requirement-gathering sessions and act as the Salesforce platform expert.
- Apply an experience-design mindset to craft intuitive, user-friendly solutions.
- Define customer roadmaps that balance quick wins with long-term strategic value.
- Leverage Salesforce technologies such as Agentforce, Einstein Bots, Einstein for Service, Service Intelligence, and automation tools.
- Create design specifications, solution blueprints, and technical documentation.
- Translate business requirements into well-architected, scalable solutions.
- Coach and mentor junior consultants and technical team members.
- Stay updated on emerging Salesforce capabilities and GenAI advancements.
Requirements
Required Qualifications
· 3+ years in customer-facing consulting, enterprise architecture, or process mapping roles.
- 5+ years of CRM industry experience.
- Strong ability to drive requirement gathering workshops.
- Experience implementing or architecting Salesforce Service Cloud or Sales Cloud.
- Hands-on experience with at least one:
- Agentforce or another Generative AI platform
- Einstein Service Intelligence or Next Best Action
- Ability to design and optimize business processes across diverse systems.
- Ability to communicate solution value using storytelling and ROI mapping.
- Comfortable using flowcharting tools (e.g., Lucidchart).
- Experience leading cross-functional teams and delivering exceptional end-user experiences.
- Strong willingness and ability to learn new technologies quickly.
Preferred Skills
· Experience defining robust testing frameworks for GenAI solutions.
- Familiarity with prompt engineering and LLM-based design.
Benefits
· 100% remote role within Colombia.
- Flexible schedule based on trust and deliverables (not strict 9–5).
- Work with global AI, Salesforce, and automation experts.
- Opportunities to grow in AI, Agentforce, and next-generation cloud architectures.
- Collaborative environment with constant knowledge-sharing and team support.
- Competitive compensation.
Originally posted on Himalayas