Contact Center Architect
这是一个远程职位。我们正在寻找一个联系中心建筑师来领导 Amazon Connect 和云联系中心架构的设计和实施。这个角色侧重于将客户需求转化为可扩展，安全和高性能解决方案在 AWS,Salesforce 服务云语音和代理力量环境中。关键责任 ·从发现到部署的设计和领导亚马逊连接实现。·进行业务流程审查，ROI 分析和架构规划会议。·创建声音，聊天和万通体验的解决方案蓝图。·带领技术团队提供与客户和行业最佳实践一致的项目。· 合作与利益相关者确保业务和技术的协调。· 导师开发人员和支持工程师以确保项目成功。· 在接触中心生态系统中倡导创新和云采用。要求要求 · 5年以上设计和实施基于云的联系中心解决方案。· 与 AWS Lambda,Lex,API Gateway,CloudFormation 以及相关服务的实践经验。· 深入了解 CRM 和 WFM 集成，SIP,VoIP,WebRTC 和联系路由。·优秀的沟通和客户参与技能。· 有领导技术交付团队和企业规模项目的经验。AWS 解决方案架构师 （协会员或专业）. ·优先：销售力量管理员认证；预售或解决方案咨询经验。· 英语：高级 （C1理想）.最初发布在喜马拉雅山脉
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This is a remote position.
We’re seeking a Contact Center Architect to lead the design and implementation of Amazon Connect and cloud contact center architectures. This role focuses on translating client requirements into scalable, secure, and high-performance solutions across AWS, Salesforce Service Cloud Voice, and Agentforce environments.
Key Responsibilities
· Design and lead Amazon Connect implementations from discovery to deployment.
- Conduct business process reviews, ROI analyses, and architecture planning sessions.
- Create solution blueprints for voice, chat, and omnichannel experiences.
- Lead technical teams to deliver projects aligned with client and industry best practices.
- Collaborate with stakeholders to ensure business and technical alignment.
- Mentor developers and support engineers to ensure project success.
- Advocate for innovation and cloud adoption within contact center ecosystems.
Requirements
Requirements
· 5+ years designing and implementing cloud-based contact center solutions.
- Hands-on experience with AWS Lambda, Lex, API Gateway, CloudFormation, and related services.
- Strong understanding of CRM and WFM integrations, SIP, VoIP, WebRTC, and contact routing.
- Excellent communication and client engagement skills.
- Experience leading technical delivery teams and enterprise-scale projects.
- Certifications: AWS Solution Architect (Associate or Professional).
- Preferred: Salesforce Administrator certification; pre-sales or solution consulting experience.
- English: Advanced (C1 ideal).
Originally posted on Himalayas