AWS Connect Technical Architect
亚马逊连接技术建筑师 （远程，哥伦比亚）关于角色 我们正在寻找一个亚马逊联网技术建筑师加入专业于云计算联系中心和人工智能解决方案的全球科技公司。在这个职位上，你将负责设计，开发和提供集成 AWS 服务 Lambda,Lex,CloudFormation 等 AWS 服务以及 CRM 平台如 Salesforce Service Cloud Voice 等复杂的 Amazon Connect 实现。这一职位需要实践技术专业知识和建筑领导力，以及先进的英语沟通技能以有效地与全球团队和企业客户合作。要求 · 高级英语水平 (C1) 需与国际团队进行通信 · 在 AWS 云架构和服务方面有强大的经验 · 用 Python, Java, C#, .NET 或 Node.js 手动编写或编码 · 深入了解 Amazon Connect 架构和联系流程设计 · 与 Lambda, CloudFormation, Lex 集成和调用路由 · 在 CI / CD 工具如 Jenkins, GitCILab/CD, CodeDeploy 方面的专业知识 · 经验建立 API 集成，特别是 WFM,CRM 和联系中心系统 · 了解 WebRTC 和 SIP 等通信协议 · 与技术及非技术利益相关者进行强大的演示和沟通技能 · 能够以最小的监督领导企业级技术倡议的能力⭐好处有能力 · 使用 AWS CDK 或 Terraform 使用基础设施编码 · AWS 基础设施设置监控和登记 · 销售力量服务云知识 ·熟悉 Genesys, Twilio,Avaya,Cisco 等联系中心平台 · 出口拨号器和竞选管理的经验 · 了解敏捷和斯克ラム方法 · 认证：· AWS 云实践者 · AWS 开发人员合作伙伴或专业 · AWS 解决方案建筑师合作伙伴或职业 ·销售力量认证管理员 原始地发布在喜马拉雅
查看英文原文
This is a remote position.
Amazon Connect Technical Architect (Remote, Colombia)
About the RoleWe are seeking an Amazon Connect Technical Architect to join a global technology company specialized in cloud-based contact center and AI-driven solutions. In this role, you will be responsible for designing, developing, and delivering complex Amazon Connect implementations that integrate AWS services such as Lambda, Lex, CloudFormation, and CRM platforms like Salesforce Service Cloud Voice. This position requires a strong balance of hands-on technical expertise and architectural leadership, as well as advanced English communication skills to collaborate effectively with global teams and enterprise customers.
Requirements
- Advanced English level (C1) – required for communication with international teams
- Strong experience in AWS cloud architecture and services
- Hands-on scripting or coding with Python, Java, C#, .NET, or Node.js
- Deep understanding of Amazon Connect architecture and Contact Flow Design
- Experience with Lambda, CloudFormation, Lex integration, and call routing
- Expertise in CI/CD tools such as Jenkins, GitLab CI/CD, CodeDeploy
- Experience building API integrations, especially with WFM, CRM, and contact center systems
- Knowledge of communications protocols such as WebRTC and SIP
- Strong presentation and communication skills with both technical and non-technical stakeholders
- Ability to lead enterprise-level technical initiatives with minimal oversight
⭐ Nice to Have
· Experience with Infrastructure as Code using AWS CDK or Terraform
- Experience setting up monitoring and logging for AWS infrastructure
- Knowledge of Salesforce Service Cloud
- Familiarity with contact center platforms like Genesys, Twilio, Avaya, Cisco
- Experience with outbound dialers and campaign management
- Understanding of Agile and Scrum methodologies
- Certifications:
- AWS Cloud Practitioner
- AWS Developer Associate or Professional
- AWS Solutions Architect Associate or Professional
- Salesforce Certified Administrator
Originally posted on Himalayas