E-commerce Operations & Customer Support Coordinator
电子商务运营和客户支持协调员概述 我们正在为我们的客户代言招聘一个电子商务操作与客户支持主管。我们的客户是美国的服装行业的电子商务企业，寻找可靠且细节化主导的协调员来支持他们的日常运作。这是一个需要一致的远程职位并符合美国东方标准时间 (EST) 的工作时间。正确的候选人将是一个可以信任的人，能够接受明确指令，准确执行它们，并保持事情在前进而没有需要从业主进行跟踪或纠正。及时和专业地处理客户查询和通讯，通过电子邮件，WhatsApp 和其他平台创建，更新和维护服装产品在线列表，确保所有条目中的准确性和一致性管理一般行政任务和日常运营责任按照指令保持产品信息，记录和内部系统的组织和最新情况随时监测并迅速响应整个工作日中消息，请求和指示管理多项任务和同时调整优先事项，而不损害质量或转换时间 积极标记问题，关注未完成的项目，并完全掌握分配责任要求：马特里克 （12级）最低资格；国家文凭或相关 NQF6级资格是有利的。在客户服务，电子商务或行政支持领域有经验证明，可靠的高速互联网连接和适合远程工作的家庭办公室设置。专业和客户友好的语音强烈写作英语沟通能力在美国东方标准时间 (EST) 的商业小时工作中舒适度高水平数字识字，包括使用电子邮件平台，消息工具和网络系统的信心 优先经验 在电子商务平台上管理产品列表的前体验，如 Shopify,WooCommerce 或类似的经验支持企业主或高级利益相关者在远程能力熟悉服装或零售行业，包括产品分类和术语使用项目管理或任务跟踪工具，如 Trello,Asana 或 NotionKEY 竞争力强大的沟通技能
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E-commerce Operations & Customer Support
Coordinator
OVERVIEW
We are recruiting on behalf of our client for an E-commerce Operations & Customer Support Coordinator. Our client is a US-based e-commerce business in the clothing industry, looking for a reliable and detail-oriented coordinator to support their day-to-day operations. This is a remote role that requires consistent availability and alignment with US Eastern Standard Time (EST) business hours. The right candidate will be someone who can be trusted to take clear instructions, execute them accurately, and keep things moving without the need for follow-up or correction from the business owner.
KEY RESPONSIBILITIES
Handle customer inquiries and communications across email, WhatsApp, and other platforms in a timely and professional manner
Create, update, and maintain online product listings for clothing items, ensuring accuracy and consistency across all entries
Manage general administrative tasks and day-to-day operational responsibilities as directed
Keep product information, records, and internal systems organized and up to date at all times
Monitor and respond promptly to messages, requests, and instructions throughout the workday
Manage multiple tasks and shifting priorities simultaneously without compromising quality or turnaround time
Proactively flag issues, follow through on outstanding items, and take full ownership of assigned responsibilities
REQUIREMENTS
Matric (Grade 12) as a minimum qualification; a National Diploma or relevant NQF Level 6 qualification is advantageous
Proven experience in a customer service, e-commerce, or administrative support role
Reliable high-speed internet connection and a suitable home office setup for remote work
Strong written English communication skills with a professional and customer-friendly tone
Comfortable working during US Eastern Standard Time (EST) business hours
High degree of digital literacy, including confidence using email platforms, messaging tools, and online systems
PREFERRED EXPERIENCE
Prior experience managing product listings on e-commerce platforms such as Shopify, WooCommerce, or similar
Experience supporting a business owner or senior stakeholder in a remote capacity
Familiarity with the clothing or retail industry, including product categorization and terminology
Experience using project management or task-tracking tools such as Trello, Asana, or Notion
KEY COMPETENCIES
Strong communication skills
High attention to detail
Strong organizational skills
Ability to work independently
Professionalism and reliability
Originally posted on Himalayas