远程双语客户支持（韩语/英语） - 音乐流媒体 - 03/2026
Remote Bilingual Customer Support (Korean/English) - Music Streaming - 03/2026
我们正在寻找一位热爱音乐、韩语和英语都流利的客服代表加入我们的团队。
ModSquad 正与一家领先的全球音乐流媒体平台合作，现诚邀友好、技术娴熟的客服代表加入我们的全远程团队！
作为团队成员，你将是客户的首要联系人，帮助他们使用平台、解决技术问题，并确保他们获得最佳的听歌体验。具体来说，你需要用韩语和英语通过来电信息回复客户咨询。
重要提示：所有合格申请者都必须完成韩语和英语的语言测试。
入职培训时间（太平洋时间）：
8 周的入职培训期间每周需工作 40 小时。
- 入职阶段 1：4 周，早上 4 点 - 下午 1 点
- 入职阶段 2：4 周，每天上午 9 点 - 晚上 10 点之间自行安排
正式工作时间（太平洋时间）：
· 每天上午 9 点 - 晚上 10 点
项目要求：
- 每周 25 小时
- 周六和/或周日需工作 12 小时
- 180 天（根据 ModSquad 需要）
需要帮助计算时差？请查看 World Time Buddy！只需将萨克拉门托，加利福尼亚州设为起点，然后添加你的位置，即可轻松将入职、培训和正式工作时间转换为你的本地时间。
你是什么样的人？
- 你热衷于为每位客户提供个性化、难忘的体验。
- 你在提供顶级客户服务方面表现出色，能迅速发现并解决问题。
- 你有通过来电信息提供支持的经验，能在压力下保持冷静。
- 在之前的工作中，你曾同时处理 3-5 个聊天对话。
- 你精通韩语和英语，具备专业水平的沟通能力。
办公环境要求：
- 一台运行 Windows 11 或 macOS Sequoia/Tahoe 的专用笔记本电脑或台式机
- 愿意在手机上安装 ModSquad 安全软件和 2FA 应用
- 可以拍摄清晰照片的网络摄像头或智能手机
- 稳定的宽带互联网连接，最低速度 25 Mbps
- 至少 8 GB 内存（越多越好！）
- 推荐使用双显示器以提高工作效率和多任务处理能力
请注意：Chromebook 不足以满足 ModSquad 的项目需求。
关于 ModSquad：
ModSquad 一直在重新定义客户体验
查看英文原文
We Could Use Someone Like You in Our Crew.
Are you passionate about music and fluent in both Korean and English?
ModSquad is excited to partner with a leading global music streaming platform, and we're on the lookout for friendly, tech-savvy Customer Service Representatives to join our all-remote team!
As a member of this team, you will be the first point of contact for customers, helping them navigate the platform, troubleshoot technical issues, and ensuring they have the best possible listening experience. Specifically, you will be responsible for responding to customer inquiries via inbound messages in both Koreanand English.
Important note: All qualified applicants will have to complete language assessments in Korean and English.
Orientation Hours (Pacific Time):
40 hours per week are required for the 8-week orientation period.
- Orientation phase 1: 4 weeks, 4 AM - 1PM
- Orientation phase 2: 4 weeks, self-scheduled between the hours of 9 AM - 10 PM
Available Production Hours (Pacific Time):
· Daily, 9 AM - 10 PM
Project Commitments:
- 25 hours per week
- 12 hours are required on Saturday and/or Sunday
- 180 days (as needed by ModSquad)
Need help figuring out the time difference? Check out World Time Buddy! Just set Sacramento, California as your starting point, then add your location to easily convert Orientation, Nesting, and Production hours to your local time.
Who Are You?
- You’re passionate about creating personalized, memorable experiences for every customer.
- You thrive on delivering top-tier customer support and can swiftly spot and solve any issues that come your way.
- You’ve got experience providing support through inbound messaging and know how to keep cool under pressure.
- You've handled 3-5 simultaneous chats in previous roles.
- You're fluent in Korean and English, with professional-level communication skills in both.
Workspace Requirements:
- A dedicated laptop or desktop computer running Windows 11 or macOS Sequoia/Tahoe
- Willingness to install ModSquad security software and a 2FA app on your mobile device
- Access to a webcam or a smartphone capable of capturing clear photos
- A stable broadband internet connection with a minimum speed of 25 Mbps
- At least 8 GB of RAM (more is always better!)
- Dual monitors are strongly recommended for optimal workflow and multitasking
Please note: A Chromebook is not sufficient for ModSquad projects.
About ModSquad:
ModSquad has been reinventing the Customer Experience Services industry since 2007. Top brands around the globe turn to us for customer support, content moderation, trust and safety, community management, and social media services. We work with startups and Fortune 500 companies and everything in between. Our client list includes Spotify, VSCO, Vimeo, Tourism Ireland, and a ton of other companies we aren’t at liberty to talk about. We support over 50 languages in more than 90 countries. We’re primarily a remote company so you’ve already seen our/your office. If you want to work with great people on cool projects for amazing brands, you’ve come to the right place.
ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.
Individual base pay or rate depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job or contract duties/requirements, and relevant experience and skills. Although we have opportunities across the globe, this advertisement, unless otherwise specified, excludes individuals residing in California, Colorado, New York, and Washington at this time.
Originally posted on Himalayas