SIAM Service Integration Lead
职位描述 NetImpact 策略有机会为 SIAM 服务集成领导协调跨提供商 IT 服务的交付，管理和绩效在联邦服务集成与管理环境中作为支持联邦客户的一支多学科团队的一部分。高级领导者与运营和技术合作伙伴合作，以提供可靠的服务和可测量的用户结果；这个位置是远程的。责任 · 在服务台，应用团队，网络安全，临床治理和其他供应商之间负责综合服务协调。· 维护服务管理计划，责任矩阵，服务目录，运行簿，升级路径和决策日志。· 在批准的 ServiceNow 工作流程中协调事件，请求，问题，知识，变化和持续改进过程。·确保通过验证关闭每个跨功能案件都有负责任的所有权。· 追踪供应商之间的依赖性，服务风险，升级和纠正行动。· 促进治理和操作性能审查，同时尊重联邦审批当局。· 使用服务措施和根本原因发现来推动实际改善和可审核结果。资格要求资格。· 信息技术，商业，工程或相关领域的学士学位；相等相关经验考虑。· 7年以上 IT 服务管理或企业服务提供经验，包括3年以上服务集成或运营领导能力。· 证明与 ITIL 一致的事件，问题，要求，知识和变化管理专业知识。· 有多家供应商，共享服务和技术利益相关者协调经验。·强大的 ServiceNow 报告，治理，升级和服务绩效管理技能。优先资格 · ITIL 4基金会或更高的认证。· ServiceNow 认证系统管理员 (CSA),SIAM 认证或 PMP. ·支持联邦或医疗企业 IT 环境的经验。位置要求远程 （美国）.根据批准项目活动所需的旅行；频率要确认。旅游依赖于项目的需求和授权。联邦访问要求：满足适用的客户背景选，身份凭证和系统访问要求的能力。关于我们 在 NetImpact 策略中，我们发布符合标准的薪酬范围 w
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Job Description
NetImpact Strategies has an opportunity for a SIAM Service Integration Lead to coordinate cross-provider IT service delivery, governance, and performance within a federal Service Integration and Management environment as part of a multidisciplinary team supporting a federal customer. The senior leader collaborates with operational and technical partners to deliver dependable services and measurable user outcomes; this position is remote.
Responsibilities
- Lead integrated service coordination across the service desk, application teams, cybersecurity, clinical governance, and other providers.
- Maintain service management plans, responsibility matrices, service catalogs, runbooks, escalation paths, and decision logs.
- Coordinate incident, request, problem, knowledge, change, and continual-improvement processes in approved ServiceNow workflows.
- Ensure each cross-functional case has accountable ownership through verified closure.
- Track inter-provider dependencies, service risks, escalations, and corrective actions.
- Facilitate governance and operational performance reviews while respecting federal approval authorities.
- Use service measures and root cause findings to drive practical improvements and auditable outcomes.
Qualifications
Required Qualifications
- Bachelor’s degree in information technology, business, engineering, or related field; equivalent relevant experience considered.
- 7+ years of IT service management or enterprise service delivery experience, including 3+ years in service integration or operational leadership.
- Demonstrated ITIL-aligned incident, problem, request, knowledge, and change management expertise.
- Experience coordinating multiple vendors, shared services, and technical stakeholders.
- Strong ServiceNow reporting, governance, escalation, and service performance management skills.
Preferred Qualifications
- ITIL 4 Foundation or higher certification.
- ServiceNow Certified System Administrator (CSA), SIAM certification, or PMP.
- Experience supporting federal or healthcare enterprise IT environments.
Location Requirement
Remote (United States). Travel as required for approved program activities; frequency to be confirmed. Travel is subject to project needs and authorization.Federal access requirements: Ability to satisfy applicable customer background screening, identity credentialing, and system-access requirements.
About Us
At NetImpact Strategies, we post salary ranges in compliance with the specific labor laws and regulations of each county and state, ensuring transparency and fairness in our hiring practices. This approach reflects our commitment to adhering to legal requirements and promoting equitable pay standards across all regions where we operate. The posted salary range for this role is $150,000-175,000. The posted salary range is not an exact indication of the actual compensation offered and is instead a range of what NetImpact, in good faith, could compensate at the lowest and most high end of the salary market. In general, NetImpact may not pay the top of the salary range. Compensations are determined by several mitigating factors including skillset, experience, trainings, location, and other factors including benefits packages.Perks of working at NetImpact Strategies
· Your health comes first – we offer comprehensive medical, dental, & vision insurance that starts the first of the month after you join the team
· Invest in your future – 401(k) Plan – Immediately vested employer contributions; no matching required
· Work hard, play hard – we offer a generous Paid Time Off (PTO) policy, one (1) additional day of paid wellness leave per calendar year, and observe ten (10) federal holidays
· Pawsitively pawesome – Pet Insurance (because our little critters are part of our families, too!)
· Invest in your education – Tuition reimbursement, internal training programs, & company-sponsored industry certifications!
· Be part of a dynamic and collaborative work environment recently ranked by The Washington Post as a Top Work Place in 2019, 2021,2022, 2023, & 2024!
· Have fun and celebrate and give back – Team building activities, community volunteering, quarterly HQ days, wellness events, happy hours, family fun events, and more!
ABOUT US
NetImpact Strategies Inc. (NetImpact) has been a Trusted Advisor driving impact through digital transformation for the Federal Government for over a decade. We solve complex problems with innovation and agility to create meaningful, transformative, and enduring change. As Trusted Advisors, NetImpact professionals partner with customer agencies to deliver solutions that empower them to not only meet their missions but also realize their strategic vision through agile, outcome-focused solutions addressing both strategic and tactical requirements. We design and implement comprehensive, tailored solutions that are both mindful of the client's culture and organizational dynamics. NetImpact’s core values and commitment to a customer and results-oriented delivery approach has propelled our growth and enabled us to deliver impactful value across Strategic Consulting, Process Automation, Cloud, DevSecOps, Data and Analytics, and Cyber Security for the Federal Government.
ACCESSIBILITY NOTE
NetImpact Strategies is committed to complying with all applicable provisions of the Americans with Disabilities Act, as amended (“ADA”), and applicable state and local laws. It is NetImpact’s policy not to discriminate against any qualified person or applicant with regard to any terms or conditions of employment on the basis of such individual’s disability. Consistent with this policy of non-discrimination, NetImpact will provide reasonable accommodations to an individual with a disability, as defined in the ADA or applicable law, who has made NetImpact aware of his/her disability, unless doing so would cause undue hardship to NetImpact. If you are an applicant and need reasonable accommodation when applying for job opportunities within NetImpact, or request reasonable accommodation to utilize NetImpact’s online employment application, please contact .
Originally posted on Himalayas