Operations Supervisor
你将拥有什么 ·监督接触中心团队的日常运营，确保实现绩效目标 ·教练，导师和激励同事持续提供优质服务 ·在需要支持时积极监测实时绩效指标并采取主动行动 ·定期进行团队聚会，个人对一个和绩效检查 ·识别流程或表现中的缺陷，并实施实际，以人为中心的解决方案 ·适当地扩展复杂问题，确保快速有效的解决方案·与 QA,人力资源和领导合作，使团队的绩效与公司目标保持一致 · 提交关于团队表现，出席率和关键指标的准确及及时报告 你是谁 · 在呼叫中心或 BPO 环境中担任监督或团队领导角色的3年以上经验 （必需）· 自然领袖 · 激励人们，不仅管理他们 · 有能力阅读数据并将其转化为行动的强有力的分析思维 · 优秀沟通者 · 明确，直接，总是专业 · 最重要的时候保持压力和决心 · 高组织性，具有强大的时间管理和跟踪 · 与联系中心工具，CRM 和员工管理系统有经验 · 灵活的时间表和完全致力于远程工作问责制 我们提供的什么？· 全职远程工作，提供完整的 WFH 支持计划 · 大型医疗保健管理机构+健康保险 · SIL,PTO 和特殊生日假期 · 有偿假期假期 ·零利息雇员贷款方案 ·绩效奖励和基于功劳的认可 · 月薪一代 Pow-Wows 和团队参与活动与奖项 · Arvios 领导发展学院和研讨会项目 · 与人才合作伙伴每月1对1接触基础电话 HOME OFFICE REQUIREMENTS (MUST PROVIDE SCREENSHOT) ·稳定互联网邮件连接至少100 Mbps 付费 ·计算机规格：（至少16GB 的内存和英特尔 i5核心处理器等级或以上）· 噪音取消耳机 · 双监视器是强制性的 ·备份互联网连接 （预付家庭 WIFI 路由器或口袋 WIFI）和电源关闭备份原始发布在喜马拉雅
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WHAT YOU'LL OWN
- Oversee the daily operations of the contact center team and ensure performance targets are met
- Coach, mentor, and motivate teammates to consistently deliver excellent service
- Monitor real-time performance metrics and step in proactively when support is needed
- Conduct regular team huddles, one-on-ones, and performance check-ins
- Identify gaps in processes or performance and implement practical, people-centered solutions
- Escalate complex concerns appropriately and ensure swift, effective resolution
- Collaborate with QA, HR, and leadership to align team performance with company goals
- Submit accurate and timely reports on team performance, attendance, and key metrics
WHO YOU ARE
- 3+ years of experience in a supervisory or team lead role in a call center or BPO environment (Required)
- A natural leader — you inspire people, not just manage them
- Strong analytical mindset with the ability to read data and translate it into action
- Excellent communicator — clear, direct, and always professional
- Calm under pressure and decisive when it matters most
- Highly organized with strong time management and follow-through
- Experienced with contact center tools, CRMs, and workforce management systems
- Flexible with shifting schedules and fully committed to remote work accountability
WHAT WE OFFER
- Full-time remote work with a complete WFH support program
- Maxicare HMO + PhilHealth coverage
- SIL, PTO, and a special birthday leave
- Paid vacation leave
- Zero-interest employee loan program
- Performance bonuses and merit-based recognition
- Monthly Gen Pow-Wows and team engagement events with prizes
- Arvios Leadership Development Academy and workshop programs
- Monthly 1-on-1 touchbase calls with your HR partner
HOME OFFICE REQUIREMENTS (MUST PROVIDE SCREENSHOT)
- Stable internet connection with at least 100 Mbps postpaid
- Laptop/Computer Specs: (at least 16GB RAM and Intel i5 core processor equivalent or up)
- Noise-Cancelling Headset
- Dual Monitor is mandatory
- Backup Internet Connection (Prepaid Home WIFI Router or Pocket WIFI) and Power Outage Backup
Originally posted on Himalayas